2024 Resident and family Engagement Survey

Please answer the questions provided with your loved one, or if they are unable to answer the questions themselves; please answer on their behalf based on your observations during your time with your loved one. All feedback is important to us and we use the feedback to make changes in the coming years to continue to improve the quality of care for all residents in the home.  

2024 Resident and Family Engagement Survey

Please rate the following criteria on a scale of 0 to 5, with 0 being "Not Applicable", 1 being “Strongly Disagree”, 2 being “Disagree”, 3 being “Neutral”, 4 being “Agree” and 5 being “Strongly agree”.

Living at The Pines – to what extent to disagree or agree that….

1.  

I feel a sense of belonging and comfortable here

2.  

My needs for private space are met

3.  

The activities are meaningful to me

4.  

There are opportunities here for me to practice the religious, and spiritual beliefs or values I chose

5.  

Mealtimes are pleasant and enjoyable for me

6.  

My food is served at an acceptable temperature

7.  

Meals offered consider my likes and dislikes

8.  

The administrator and other leaders are present and approachable

9.  

1.My concerns and feedback are welcomed and responded to

10.  

Caregivers, administrative and other staff treat me with respect and dignity

11.  

I am involved in planning my care and services

12.  

I receive care and services according to my life history, personal preferences, and goals

13.  

The caregivers are caring and compassionate

14.  

My doctor is responsive and addresses my questions/concerns

15.  

When I am in pain or discomfort, caregivers take steps to relieve it

16.  

I feel that the Infection Control protocols in place are adequate

17.  

The building is clean

18.  

The temperatures are comfortable for me

19.  

My laundry is returned in good repair and in a timely manner

20.  

Communication from the home is timely and in a manner, I can understand

21.  

I would recommend the Pines to others