The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the OAK Home Area is in a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Oak Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) Essential Caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead, stephanie.albert@muskoka.on.ca

  • Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th

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    CLOSED: This discussion has concluded.

    We look forward to seeing you at the Tiny Tim Tea Events.

  • December 2, 2024- Enhanced Surveillance Declared for Oak Home Area

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Oak Home Area has been placed on Enhanced Surveillance with two (2) residents with symptoms such as cough, runny nose, nasal congestion, malaise, and/or body aches. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Oak Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No impact on visiting at this time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates.

    If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca.

  • December 2, 2024- Spruce Outbreak Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.

    Home Area Active Cases Resolved Cases Total Cases

    Spruce 0 10 10

    Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca

  • Rescheduling Notice- Preparing Your Heart for The Holidays Workshop

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    CLOSED: This discussion has concluded.

  • December 1, 2024- Spruce Outbreak Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.

    Home Area Active Cases Resolved Cases Total Cases

    Spruce 0 10 10

    Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca

  • Only Two (2) Weeks Left to Provide Your Feedback

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    CLOSED: This discussion has concluded.

    Thank you so much to the over 80 individuals who took the time to answer the Survey. Your feedback is important to us, and it helps shape the quality of care for your loved one.

    The 2024 Resident and Family Engagement Survey (click on this link above) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.

    Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.

    Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.

  • Important Cell Phone Number Update for Registered Nurses

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    CLOSED: This discussion has concluded.

    To improve communication, we have added a second cell phone for our charge nurses at the home.

    • If you would like to speak with the Registered Nurse for downstairs (Cedar, Oak, or Spruce Home Areas) you can call 705-645-4488 ext. 4825 or 705-641-0319
    • If you would like to speak with the Registered Nurse for upstairs (Maple or Birch Home Areas) you can call 705-645-4488 ext. 4845 or 705-394-2997
  • November 29, 2024- Spruce Outbreak Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID.

    Home Area Active Cases Resolved Cases Total Cases

    Spruce 3 7 10

    Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca

  • Gifts Over the Holidays

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    CLOSED: This discussion has concluded.

    It's the time of year when you might want to say thank you to the caregivers who provide quality care to your loved ones each day.

    But, please remember that personal gifts are not allowed within the home. If you would like to provide something to say thank you, please ensure that it is for the entire team in the home area where your loved one lives.

    If you have any questions regarding this, please get in touch with Jennifer Ridgley, Administrator. jennifer.ridgley@muskoka.on.ca

Page last updated: 02 Apr 2025, 12:19 PM