The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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CLOSED: This survey has concluded.
Thank you to those who were able to participate in our 2023 Resident & Family Engagement Survey. Our team has reviewed the feedback and would like to ask some more questions to assist with guiding our quality improvement annual plan in the home. We appreciate you taking the time to provide your feedback. It is very important to us.
Share Follow-up Survey related to 2023 Resident & Family Engagement on Facebook Share Follow-up Survey related to 2023 Resident & Family Engagement on Twitter Share Follow-up Survey related to 2023 Resident & Family Engagement on Linkedin Email Follow-up Survey related to 2023 Resident & Family Engagement link -
CLOSED: This survey has concluded.Share 2023 Resident and Family Engagement Survey on Facebook Share 2023 Resident and Family Engagement Survey on Twitter Share 2023 Resident and Family Engagement Survey on Linkedin Email 2023 Resident and Family Engagement Survey link
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CLOSED: This survey has concluded.
Please answer the questions provided with your loved one, or if they are unable to answer the questions themselves; please answer on their behalf based on your observations during your time with your loved one. All feedback is important to us and we use the feedback to make changes in the coming years to continue to improve the quality of care for all residents in the home.
Share 2024 Resident and family Engagement Survey on Facebook Share 2024 Resident and family Engagement Survey on Twitter Share 2024 Resident and family Engagement Survey on Linkedin Email 2024 Resident and family Engagement Survey link
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 01 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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February Maple Activity Calendar.pdf (110 KB) (pdf)
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February Cedar Activity Calendar.pdf (103 KB) (pdf)
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February Spruce Activity Calendar.pdf (102 KB) (pdf)
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February Birch Activity Calendar.pdf (101 KB) (pdf)
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February Oak Activity Calendar.pdf (102 KB) (pdf)
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March 2025 Maple Activity Calendar.pdf (93.2 KB) (pdf)
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March 2025 Birch Activity Calendar.pdf (92.9 KB) (pdf)
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March 2025 Oak Activity Calendar.pdf (96.9 KB) (pdf)
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March 2025 Cedar Activity Calendar.pdf (98 KB) (pdf)
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March 2025 Spruce Activity Calendar.pdf (94.1 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -