The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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October 14, 2024- Birch Home area under Enhanced Surveillance
Share October 14, 2024- Birch Home area under Enhanced Surveillance on Facebook Share October 14, 2024- Birch Home area under Enhanced Surveillance on Twitter Share October 14, 2024- Birch Home area under Enhanced Surveillance on Linkedin Email October 14, 2024- Birch Home area under Enhanced Surveillance linkCLOSED: This discussion has concluded.Public Health has placed the Birch home area in enhanced surveillance for respiratory symptoms such as cough, runny nose, nasal congestion, hoarse voice, and/or sore throat. We have two (2) resident cases at this time. We will continue to monitor and update with any further information. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
If you have any questions, please contact the registered nurse at the home.
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October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update
Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area is experiencing a respiratory outbreak in collaboration with Public Health. We have had no new cases added today. Two (2) of the Maple residents have tested positive for COVID-19; with one (1) of the cases being resolved. We currently have six (6) active residents isolated with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice.
We remain on enhanced surveillance in the Oak Home Area with two (2) residents isolated with respiratory symptoms. No new cases were reported today.
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Stephanie Albert RPN, IPAC Lead
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Enhanced Surveillance for the Oak Home Area, October 12, 2024
Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Facebook Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Twitter Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Linkedin Email Enhanced Surveillance for the Oak Home Area, October 12, 2024 linkCLOSED: This discussion has concluded.Public Health has placed the Oak home area in enhanced surveillance for respiratory symptoms such as cough, runny nose, nasal congestion, hoarse voice, and/or sore throat. We have two (2) resident cases at this time, but the cases were not within a 48-hour window. We will continue to monitor and update with any further information. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
If you have any questions, please contact the registered nurse at the home.
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Maple Respiratory Outbreak Update, October 12, 2024
Share Maple Respiratory Outbreak Update, October 12, 2024 on Facebook Share Maple Respiratory Outbreak Update, October 12, 2024 on Twitter Share Maple Respiratory Outbreak Update, October 12, 2024 on Linkedin Email Maple Respiratory Outbreak Update, October 12, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area is currently experiencing a respiratory outbreak. We have three (3) further resident cases added to the Maple Outbreak in the last 24 hours, one of the cases being resolved. We currently have six (6) active residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please connect with the registered nurse at the home.
Stephanie Albert RPN, IPAC Lead
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Family Council Meeting and Connection Cafe Next Week
Share Family Council Meeting and Connection Cafe Next Week on Facebook Share Family Council Meeting and Connection Cafe Next Week on Twitter Share Family Council Meeting and Connection Cafe Next Week on Linkedin Email Family Council Meeting and Connection Cafe Next Week linkCLOSED: This discussion has concluded.The Connection Cafe is a peer support group specifically designed for caregivers and persons who play an important role in the lives of individuals living at the Pines. The first Cafe will start at 6:00 pm on October 15th, 2024 in the Country Kitchen. We hope to see you there!
Family Council meeting for October will be in-person & virtual:
- When: October 16th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
Guest speaker will be Catherine from Family Councils Ontario and Scot Gray, Dietary Manager.
- Refreshments will be served
Are you wondering if Family Council is the right place for you? Come and join us for a meeting!
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca
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Resident Health and Wellbeing Newsletter
Share Resident Health and Wellbeing Newsletter on Facebook Share Resident Health and Wellbeing Newsletter on Twitter Share Resident Health and Wellbeing Newsletter on Linkedin Email Resident Health and Wellbeing Newsletter linkCLOSED: This discussion has concluded. -
Ministry of Long-Term Care: October Webinar Opportunity for Residents and Supportive Partners
Share Ministry of Long-Term Care: October Webinar Opportunity for Residents and Supportive Partners on Facebook Share Ministry of Long-Term Care: October Webinar Opportunity for Residents and Supportive Partners on Twitter Share Ministry of Long-Term Care: October Webinar Opportunity for Residents and Supportive Partners on Linkedin Email Ministry of Long-Term Care: October Webinar Opportunity for Residents and Supportive Partners linkCLOSED: This discussion has concluded.Building a Culture of Safety Through Resident and Family Engagement
Wednesday, October 16th at 2:00 – 3:00pm, EST
Join members of the OARC team as we welcome representatives from the Institute for Safe Medication Practices Canada (ISMP Canada) to discuss the important role that residents can play in supporting medication safety in their long-term care homes. Our guests will share related resources and provide examples of how residents and families are being engaged in a provincial medication safety initiative.
Register here:
https://us06web.zoom.us/webinar/register/WN_PSLMqUvWSNiM7gHphv9rpg
The Ministry of Long-Term Care does not endorse or sponsor specific learning and education activities. All long-term care sector associations play important roles in contributing to the goals of quality of life and quality of care in Ontario’s long-term care homes.
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The Physiotherapy Services Provider will be Changing on November 1, 2024
Share The Physiotherapy Services Provider will be Changing on November 1, 2024 on Facebook Share The Physiotherapy Services Provider will be Changing on November 1, 2024 on Twitter Share The Physiotherapy Services Provider will be Changing on November 1, 2024 on Linkedin Email The Physiotherapy Services Provider will be Changing on November 1, 2024 linkCLOSED: This discussion has concluded.The District of Muskoka and the Long Term Care homes completed a Request for Proposal (RFP) related to physiotherapy services for the Pines and Fairvern LTC Homes. After the evaluation was complete, it was noted that the successful bidder was Achieva Health. Achieva is one of the largest providers of rehabilitation services in Ontario, with over 1, 000 clinical and support staff providing comprehensive services to Community Clinics, Long Term Care, Retirement Homes, and in individuals' homes. we would like to thank Lifemark Physiotherapy for their time with us. We will be working with Achieva to transition everything over the coming weeks.
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Maple Home Area Outbreak Update October 11, 2024
Share Maple Home Area Outbreak Update October 11, 2024 on Facebook Share Maple Home Area Outbreak Update October 11, 2024 on Twitter Share Maple Home Area Outbreak Update October 11, 2024 on Linkedin Email Maple Home Area Outbreak Update October 11, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area remains in a Respiratory Outbreak. We have had no further resident cases in the last 24 hours. We currently have three (3) active residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice and one (1) resolved case. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to stephanie.albert@muskoka.on.ca.
Stephanie Albert RPN, IPAC Lead
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Maple Respiratory Outbreak Update October 10, 2024
Share Maple Respiratory Outbreak Update October 10, 2024 on Facebook Share Maple Respiratory Outbreak Update October 10, 2024 on Twitter Share Maple Respiratory Outbreak Update October 10, 2024 on Linkedin Email Maple Respiratory Outbreak Update October 10, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area remains in a Respiratory Outbreak currently. We have had no further resident cases added to the Maple Outbreak in the last 24 hours. With one of the cases being resolved. We currently have three (3) active residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to stephanie.albert@muskoka.on.ca.
Stephanie Albert RPN, IPAC Lead
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -