The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024
Share Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024 on Facebook Share Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024 on Twitter Share Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024 on Linkedin Email Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024 linkCLOSED: This discussion has concluded.The Ministry will be hosting information sessions, see below to register:
Resident in English - Wednesday, May 8 at 2:00 pm
https://us06web.zoom.us/webinar/register/WN_XlVHohwoRgWDZBI6d43q0A#/registration
Families in English - Thursday, May 9 at 10:30 am
https://us06web.zoom.us/webinar/register/WN_3Vf66SNHRh-Rpx5iVzvQaA#/registration
Resident and Families in French - Tuesday, May 7 at 2:00 pm https://us06web.zoom.us/webinar/register/WN_HdBsaLEiQQyvmzeZJAsnRQ#/registration
The above document can also be accessed below:
Regulation Changes: Information for Residents, Families, and Caregivers
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Cedar Home Area Outbreak Declared Over April 22, 2024
Share Cedar Home Area Outbreak Declared Over April 22, 2024 on Facebook Share Cedar Home Area Outbreak Declared Over April 22, 2024 on Twitter Share Cedar Home Area Outbreak Declared Over April 22, 2024 on Linkedin Email Cedar Home Area Outbreak Declared Over April 22, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar Home Area Respiratory Outbreak has been declared over. Thank you for your patience as we worked through the outbreak. Again, please do not attend the home if you are feeling unwell or have come into contact with someone unwell.
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Respiratory Outbreak Update Cedar Home Area April 21, 2024
Share Respiratory Outbreak Update Cedar Home Area April 21, 2024 on Facebook Share Respiratory Outbreak Update Cedar Home Area April 21, 2024 on Twitter Share Respiratory Outbreak Update Cedar Home Area April 21, 2024 on Linkedin Email Respiratory Outbreak Update Cedar Home Area April 21, 2024 linkCLOSED: This discussion has concluded.The Cedar Home area remains in outbreak with one (1) resident continuing to have symptoms of influenza A. Family members have been updated. We will continue to provide updates as we work through the outbreak. Thank you for being so patient.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Cedar Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Cedar home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak
Share Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak on Facebook Share Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak on Twitter Share Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak on Linkedin Email Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak linkCLOSED: This discussion has concluded.In collaboration with Public Health the Oak Respiratory Outbreak has been declared over. The Cedar Home area remains in outbreak with one resident continuing to have symptoms of influenza A. Family members have been updated. We will continue to provide updates as we work through the outbreak. Thank you for being so patient.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Cedar Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Cedar home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024
Share Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024 on Facebook Share Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024 on Twitter Share Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024 on Linkedin Email Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024 linkCLOSED: This discussion has concluded. -
Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024
Share Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024 on Facebook Share Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024 on Twitter Share Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024 on Linkedin Email Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas remain in a Respiratory Outbreak with one (1) resident showing symptoms such as cough, runny nose, nasal congestion, and/or fever. There have been a total of six (6) residents affected. Family members of those residents affected have been notified. Test results show Influenza A for one resident and Human Coronavirus for another.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Infection Prevention & Control Education: Four Moments of Hand Hygiene
Share Infection Prevention & Control Education: Four Moments of Hand Hygiene on Facebook Share Infection Prevention & Control Education: Four Moments of Hand Hygiene on Twitter Share Infection Prevention & Control Education: Four Moments of Hand Hygiene on Linkedin Email Infection Prevention & Control Education: Four Moments of Hand Hygiene linkCLOSED: This discussion has concluded.As part of our continuing IPAC education program requirement, we wanted to review Four Moments of Hand Hygiene.
The four moments include:
1. Moment 1: BEFORE first touching the resident or their environment
2. Moment 2: BEFORE aseptic procedures
3. Moment 3: AFTER body fluid exposure risk
4. Moment 4: AFTER touching the resident or their environment
As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine the resident and health care environments.
Please take a look at the attached documents with frequently asked questions such as what Hand Hygiene moments, when, and how to perform Hand Hygiene among other concerns.
Please reach out to our IPAC Lead, John at john.iskander@muskoka.on.ca with any questions you may have.
Public Health Frequently Asked Questions Four Moments of Hand Hygiene
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Family Council Lead for The Home
Share Family Council Lead for The Home on Facebook Share Family Council Lead for The Home on Twitter Share Family Council Lead for The Home on Linkedin Email Family Council Lead for The Home linkCLOSED: This discussion has concluded.We are happy to report that we now have a Family Council Lead, Delynne Patterson. We will have formal Family Council Meetings starting again in May. Watch for more information regarding the Family Council and the education session for May.
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April Monthly Family Update Meeting Recording
Share April Monthly Family Update Meeting Recording on Facebook Share April Monthly Family Update Meeting Recording on Twitter Share April Monthly Family Update Meeting Recording on Linkedin Email April Monthly Family Update Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those who could attend the Family Update Meeting on Wednesday evening. We are happy to report that we now have a Family Council Lead, Delynne Patterson. We will have formal Family Council Meetings starting again in May. Watch for more information regarding the Family Council and the education session for May. The recording and presentations are below from the meeting last evening. Thank you to Steve Files, Environmental Manager, for his overview, education, and answering questions.
Passcode: P^BV6*F&
Presentation:
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Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024
Share Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024 on Facebook Share Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024 on Twitter Share Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024 on Linkedin Email Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas remain in a Respiratory Outbreak with one (1) resident showing symptoms such as cough, runny nose, nasal congestion, and/or fever. There have been a total of six (6) residents affected. Family members of those residents affected have been notified. Test results show Influenza A for one resident and Human Coronavirus for another.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -