The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Updates to Ontario Regulation 246/22 Coming into Effect May 1 and July 1, 2024

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    CLOSED: This discussion has concluded.


    The Ministry will be hosting information sessions, see below to register:

    Resident in English - Wednesday, May 8 at 2:00 pm

    https://us06web.zoom.us/webinar/register/WN_XlVHohwoRgWDZBI6d43q0A#/registration

    Families in English - Thursday, May 9 at 10:30 am

    https://us06web.zoom.us/webinar/register/WN_3Vf66SNHRh-Rpx5iVzvQaA#/registration

    Resident and Families in French - Tuesday, May 7 at 2:00 pm https://us06web.zoom.us/webinar/register/WN_HdBsaLEiQQyvmzeZJAsnRQ#/registration


    The above document can also be accessed below:

    Regulation Changes: Information for Residents, Families, and Caregivers

  • Cedar Home Area Outbreak Declared Over April 22, 2024

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Cedar Home Area Respiratory Outbreak has been declared over. Thank you for your patience as we worked through the outbreak. Again, please do not attend the home if you are feeling unwell or have come into contact with someone unwell.

  • Respiratory Outbreak Update Cedar Home Area April 21, 2024

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    CLOSED: This discussion has concluded.

    The Cedar Home area remains in outbreak with one (1) resident continuing to have symptoms of influenza A. Family members have been updated. We will continue to provide updates as we work through the outbreak. Thank you for being so patient.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Cedar Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Cedar Home Areas
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Cedar home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Oak Outbreak Declared Over April 20, 2024 Cedar Continues in Outbreak

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health the Oak Respiratory Outbreak has been declared over. The Cedar Home area remains in outbreak with one resident continuing to have symptoms of influenza A. Family members have been updated. We will continue to provide updates as we work through the outbreak. Thank you for being so patient.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Cedar Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Cedar Home Areas
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Cedar home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Fact Sheet for Long-Term Care Residents: Vaccinations & Therapeutics Spring 2024

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    CLOSED: This discussion has concluded.

  • Respiratory Outbreak Update Oak & Cedar Home Areas April 19, 2024

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    CLOSED: This discussion has concluded.

    The Oak and Cedar Home Areas remain in a Respiratory Outbreak with one (1) resident showing symptoms such as cough, runny nose, nasal congestion, and/or fever. There have been a total of six (6) residents affected. Family members of those residents affected have been notified. Test results show Influenza A for one resident and Human Coronavirus for another.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak & Cedar Home Areas
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Oak and Cedar Home Areas
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak & Cedar home areas

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Infection Prevention & Control Education: Four Moments of Hand Hygiene

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    CLOSED: This discussion has concluded.

    As part of our continuing IPAC education program requirement, we wanted to review Four Moments of Hand Hygiene.

    The four moments include:

    1. Moment 1: BEFORE first touching the resident or their environment

    2. Moment 2: BEFORE aseptic procedures

    3. Moment 3: AFTER body fluid exposure risk

    4. Moment 4: AFTER touching the resident or their environment

    As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine the resident and health care environments.

    Please take a look at the attached documents with frequently asked questions such as what Hand Hygiene moments, when, and how to perform Hand Hygiene among other concerns.

    Please reach out to our IPAC Lead, John at john.iskander@muskoka.on.ca with any questions you may have.

    Four Moments of Hand Hygiene

    Public Health Frequently Asked Questions Four Moments of Hand Hygiene

  • Family Council Lead for The Home

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    CLOSED: This discussion has concluded.

    We are happy to report that we now have a Family Council Lead, Delynne Patterson. We will have formal Family Council Meetings starting again in May. Watch for more information regarding the Family Council and the education session for May.

  • April Monthly Family Update Meeting Recording

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    CLOSED: This discussion has concluded.

    Thank you to those who could attend the Family Update Meeting on Wednesday evening. We are happy to report that we now have a Family Council Lead, Delynne Patterson. We will have formal Family Council Meetings starting again in May. Watch for more information regarding the Family Council and the education session for May. The recording and presentations are below from the meeting last evening. Thank you to Steve Files, Environmental Manager, for his overview, education, and answering questions.

    https://us02web.zoom.us/rec/share/Dp8212waKvSZqTpDaiVY0KmwTr5_BUfEKPc9cl8NNFzg_nBooGCJa-d3bO2Dvq8A.nnfo1XOXZcvSYaXQ

    Passcode: P^BV6*F&

    Presentation:

    April 2024 Support Services Presentation

    April 2024 Family Update

  • Respiratory Outbreak Update Cedar & Oak Home Area- April 18, 2024

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    CLOSED: This discussion has concluded.

    The Oak and Cedar Home Areas remain in a Respiratory Outbreak with one (1) resident showing symptoms such as cough, runny nose, nasal congestion, and/or fever. There have been a total of six (6) residents affected. Family members of those residents affected have been notified. Test results show Influenza A for one resident and Human Coronavirus for another.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak & Cedar Home Areas
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Oak and Cedar Home Areas
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak & Cedar home areas

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

Page last updated: 04 Apr 2025, 11:18 AM