The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Recruiting Volunteers at The Pines
Share Recruiting Volunteers at The Pines on Facebook Share Recruiting Volunteers at The Pines on Twitter Share Recruiting Volunteers at The Pines on Linkedin Email Recruiting Volunteers at The Pines linkCLOSED: This discussion has concluded. -
Four Moments of Hand Hygiene
Share Four Moments of Hand Hygiene on Facebook Share Four Moments of Hand Hygiene on Twitter Share Four Moments of Hand Hygiene on Linkedin Email Four Moments of Hand Hygiene linkCLOSED: This discussion has concluded.As part of our continuing IPAC education program requirement, we wanted to review Four Moments of Hand Hygiene.
The four moments include:
1. Moment 1: BEFORE first touching the resident or their environment
2. Moment 2: BEFORE aseptic procedures
3. Moment 3: AFTER body fluid exposure risk
4. Moment 4: AFTER touching the resident or their environment
As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine what is considered the resident environment and what is considered the health care environment.
Please review the attached documents with frequently asked questions such as what Hand Hygiene moments, when, and how to perform Hand Hygiene among other concerns.
Please reach out to our IPAC Lead, John at john.iskander@muskoka.on.ca with any questions you may have.
Public Health Frequently Asked Questions Four Moments of Hand Hygiene
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April Monthly Family Update Meeting
Share April Monthly Family Update Meeting on Facebook Share April Monthly Family Update Meeting on Twitter Share April Monthly Family Update Meeting on Linkedin Email April Monthly Family Update Meeting linkCLOSED: This discussion has concluded.Monthly Family Update Meeting
When: Wednesday, April 17, 2024, 6:30 p.m.
Where: Join Zoom Meeting Link (below), 6:30 p.m.
Please note: meetings will only be virtual moving forward
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
Find your local number: https://us02web.zoom.us/u/kL9RPl8mM
Join us for the family update meeting using the link above.
We will have Steve Files to discuss Environmental Services (Laundry, Housekeeping, and Maintenance) this month.
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Episode Two of It's What We Do
Share Episode Two of It's What We Do on Facebook Share Episode Two of It's What We Do on Twitter Share Episode Two of It's What We Do on Linkedin Email Episode Two of It's What We Do linkCLOSED: This discussion has concluded.The District is thrilled to announce the launch of Episode 2 of our "It’s What We Do" campaign, highlighting the District’s role in Long Term Care, and the positive impact our staff make in the lives of residents and families at the Pines and Fairvern.
This video showcases the commitment our staff demonstrates every day of the year – even during long weekends. It serves as a powerful reminder of the District teams that work around the clock, to ensure services and support are always delivered to our communities, regardless of the day or schedule.
Where can I check it out?
- The video has been uploaded to the District’s YouTube channel at the following link: https://youtu.be/fHS1LDpiQt8
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Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal
Share Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal on Facebook Share Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal on Twitter Share Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal on Linkedin Email Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal linkCLOSED: This discussion has concluded.Dr.Jennifer Hammell is a new family physician in Bracebridge who graduated medical school at the Northern Ontario School of Medicine. She completed her third-year community clerkship and residency in Bracebridge. She has a special interest in geriatric and palliative care and holds an Honours Bachelor of Health Science with a minor in Gerontology from the University of Ottawa. She is a Port Carling native and is excited to be back in Muskoka to provide care to her community. In her free time, she enjoys board games and hiking with her husband.
Dr. Hammell will be taking over for Dr. Mittal at the home starting the week of April 1st, 2024. We would like to thank Dr. Mittal for her time with us and care for the residents.
Please help us in welcoming Dr. Hammell!
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Oak Outbreak Declared Over March 27, 2024
Share Oak Outbreak Declared Over March 27, 2024 on Facebook Share Oak Outbreak Declared Over March 27, 2024 on Twitter Share Oak Outbreak Declared Over March 27, 2024 on Linkedin Email Oak Outbreak Declared Over March 27, 2024 linkCLOSED: This discussion has concluded.In collaboration with public health, the Oak Home area respiratory outbreak was declared on March 27, 2024. Thank you for being so patient as we moved through this most recent outbreak. Please ensure that you are screening yourself for symptoms before attending the home. If you are feeling unwell, please do not visit. Thank you.
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Oak Respiratory Outbreak Update March 26, 2024
Share Oak Respiratory Outbreak Update March 26, 2024 on Facebook Share Oak Respiratory Outbreak Update March 26, 2024 on Twitter Share Oak Respiratory Outbreak Update March 26, 2024 on Linkedin Email Oak Respiratory Outbreak Update March 26, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are no residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold). Public Health continues to monitor and the outbreak status will be reviewed on March 27, 2024.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak Respiratory Outbreak Update March 25, 2024
Share Oak Respiratory Outbreak Update March 25, 2024 on Facebook Share Oak Respiratory Outbreak Update March 25, 2024 on Twitter Share Oak Respiratory Outbreak Update March 25, 2024 on Linkedin Email Oak Respiratory Outbreak Update March 25, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are no residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold). Public Health continues to monitor and the outbreak status will be reviewed on March 26, 2024.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak Respiratory Outbreak Update March 22, 2024
Share Oak Respiratory Outbreak Update March 22, 2024 on Facebook Share Oak Respiratory Outbreak Update March 22, 2024 on Twitter Share Oak Respiratory Outbreak Update March 22, 2024 on Linkedin Email Oak Respiratory Outbreak Update March 22, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There is currently (1) one resident isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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2024-2025 Continuous Quality Improvement Report & Quality Improvement Plan
Share 2024-2025 Continuous Quality Improvement Report & Quality Improvement Plan on Facebook Share 2024-2025 Continuous Quality Improvement Report & Quality Improvement Plan on Twitter Share 2024-2025 Continuous Quality Improvement Report & Quality Improvement Plan on Linkedin Email 2024-2025 Continuous Quality Improvement Report & Quality Improvement Plan linkCLOSED: This discussion has concluded.Please find attached the 2024-2025 approved report and plan. Thank you to those who participated in the creation and for providing helpful feedback to our team. We will be working on the change ideas within the plan with the hopes of reaching the targets set out in the plan.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -