The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
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October 23, 2024- Home-Wide Outbreak Update
Share October 23, 2024- Home-Wide Outbreak Update on Facebook Share October 23, 2024- Home-Wide Outbreak Update on Twitter Share October 23, 2024- Home-Wide Outbreak Update on Linkedin Email October 23, 2024- Home-Wide Outbreak Update linkIn collaboration with Public Health, a Home-wide outbreak was declared on October 21, 2024. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We currently have four (4) impacted home areas, please see below. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple4 812Birch404Oak134Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, Spruce, and Oak Home Areas (Masks are recommended for all home areas)
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, Spruce, and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Entire Home
- No General Visitors to the Entire Home
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October 22, 2024- Home-Wide Respiratory Outbreak Update
Share October 22, 2024- Home-Wide Respiratory Outbreak Update on Facebook Share October 22, 2024- Home-Wide Respiratory Outbreak Update on Twitter Share October 22, 2024- Home-Wide Respiratory Outbreak Update on Linkedin Email October 22, 2024- Home-Wide Respiratory Outbreak Update linkIn collaboration with Public Health, a Home-wide outbreak was declared on October 21, 2024. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We currently have four (4) impacted home areas, please see below. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple5 712Birch404Oak224Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, Spruce, and Oak Home Areas (Masks are recommended for all home areas)
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, Spruce, and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Entire Home
- No General Visitors to the Entire Home
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Facility Wide Respiratory Outbreak Declared October 21, 2024
Share Facility Wide Respiratory Outbreak Declared October 21, 2024 on Facebook Share Facility Wide Respiratory Outbreak Declared October 21, 2024 on Twitter Share Facility Wide Respiratory Outbreak Declared October 21, 2024 on Linkedin Email Facility Wide Respiratory Outbreak Declared October 21, 2024 linkAfter further discussion with Public Health, the entire home has been placed in Respiratory Outbreak as we now have 4 home areas with cases. Essential Caregivers only currently, no general visitors. Infection prevention and control measures remain in place in all of the affected home areas.
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October 21, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update as well as Monitoring of Spruce Home Area
Share October 21, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update as well as Monitoring of Spruce Home Area on Facebook Share October 21, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update as well as Monitoring of Spruce Home Area on Twitter Share October 21, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update as well as Monitoring of Spruce Home Area on Linkedin Email October 21, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update as well as Monitoring of Spruce Home Area linkUPDATE: Home-wide outbreak was declared on October 21, 2024- all measures are in effect for the entire home.
In collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. The Spruce Home Area is being monitored at this time with two cases arising throughout the weekend. We are in contact with Public Health regarding these cases as well. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple9 312Birch404Oak303Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, Spruce, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, Spruce. and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Entire Home
- No General Visitors to the Entire Home
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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We need your Feedback! The 2024 Resident and Family Engagement Survey is Now Available
Share We need your Feedback! The 2024 Resident and Family Engagement Survey is Now Available on Facebook Share We need your Feedback! The 2024 Resident and Family Engagement Survey is Now Available on Twitter Share We need your Feedback! The 2024 Resident and Family Engagement Survey is Now Available on Linkedin Email We need your Feedback! The 2024 Resident and Family Engagement Survey is Now Available linkThe 2024 Resident and Family Engagement Survey is now available for you to complete. We need your feedback to help support the quality of life for the residents in the home. Our activities team will be helping to support residents, who are able, to complete the survey over the next couple of months. Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.
There are paper copies available at the sign-in desk if you prefer to complete it this way. Please then seal it in the envelope provided and provide to the front office staff.
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October 20, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update
Share October 20, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 20, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 20, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 20, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update linkIn collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple9 312Birch404Oak303The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October 19, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update
Share October 19, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 19, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 19, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 19, 2024- Maple and Birch Outbreak & Oak Enhanced Surveillance Update linkIn collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple9 312Birch404Oak303The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October Family Council Meeting Recording
Share October Family Council Meeting Recording on Facebook Share October Family Council Meeting Recording on Twitter Share October Family Council Meeting Recording on Linkedin Email October Family Council Meeting Recording linkThank you to those that were able to attend the meeting. we had a great presentation from the Family Councils of Ontario and a good discussion with our dietary team. Below is the recording. We hope to see you in November.
October Family Council Meeting Recording
Passcode: 3Y$JbXZx
If you have questions and want to learn more about Family Council. Please reach out to Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca
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Upcoming Family Event- Caregiver Education
Share Upcoming Family Event- Caregiver Education on Facebook Share Upcoming Family Event- Caregiver Education on Twitter Share Upcoming Family Event- Caregiver Education on Linkedin Email Upcoming Family Event- Caregiver Education link -
October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update
Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Facebook Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Twitter Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Linkedin Email October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update linkIn collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple8311Birch404Oak303The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
2024 Resident and Family Engagement Survey
Follow Project
Family Council
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2024
- September 2024- Family Council Items Discussed.pdf (683 KB) (pdf)
- July 2024- Family Council Agenda and Minutes.pdf (997 KB) (pdf)
- June 2024 Family Council Minutes.pdf (211 KB) (pdf)
- Family Council Agenda 2024 02 21 lr.pdf (251 KB) (pdf)
- Family Council- Agenda and Minutes, January 2024.pdf (1.13 MB) (pdf)
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2023
- December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
- 2023 11 15 FC Agenda (248 KB) (pdf)
- October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
- September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
- June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
- May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
- April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
- March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
- February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
- January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
Upcoming Family Events
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December 04 2024
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December 05 2024
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December 05 2024
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December 17 2024
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January 07 2025
Diversity Calendars
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2024 Diversity Calendars
- 01-January-Template_Diversity-Print-Calendar.pdf (470 KB) (pdf)
- 02-February-Template_Diversity-Print-Calendar.pdf (382 KB) (pdf)
- 03-March-Template_Diversity-Print-Calendar.pdf (380 KB) (pdf)
- 04-April-Template_Diversity-Print-Calendar.pdf (836 KB) (pdf)
- 05-May-Template_Diversity-Print-Calendar.pdf (378 KB) (pdf)
- 06-June-Template_Diversity-Print-Calendar.pdf (573 KB) (pdf)
- 07-July-Template_Diversity-Print-Calendar.pdf (313 KB) (pdf)
- 08-August-Template_Diversity-Print-Calendar.pdf (632 KB) (pdf)
- 09-September-Template_Diversity-Print-Calendar.pdf (886 KB) (pdf)
- 10-October-Template_Diversity-Print-Calendar.pdf (629 KB) (pdf)
- 11-November-Template_Diversity-Print-Calendar.pdf (1.01 MB) (pdf)
- 12-December-Template_Diversity-Print-Calendar.pdf (325 KB) (pdf)
- 2025 Diversity and Inclusion Digital Calendar
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
- Resident Admission Handbook (16.2 MB) (pdf)
- Long-Term Care Action Line (18.3 KB) (pdf)
- Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
- Resources for Patients Family Members and Caregivers.png (411 KB) (png)
- 9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
- Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
- The Pines Emergency Preparedness and Response 2024.pdf (4.51 MB) (pdf)
- Fire plan 2023 - updated October 2023.pdf (1.32 MB) (pdf)
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Departmental Contingency Plans
- Updated November 2023- Administrative Contingency Plan.pdf (203 KB) (pdf)
- Updated November 2023- Dietary Contingency Plan.pdf (216 KB) (pdf)
- Updated November 2023- Environmental Contingency Plan.pdf (219 KB) (pdf)
- Updated November 2023- Nursing Contingency Plan.pdf (240 KB) (pdf)
- Updated November 2023- Activities Contingency Plan.pdf (196 KB) (pdf)
Infection Control Resources
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -