The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Wheelchair and Walker Cleaning Clinic
Share Wheelchair and Walker Cleaning Clinic on Facebook Share Wheelchair and Walker Cleaning Clinic on Twitter Share Wheelchair and Walker Cleaning Clinic on Linkedin Email Wheelchair and Walker Cleaning Clinic linkCLOSED: This discussion has concluded.Our team will be assisting to ensure that resident mobility equipment is cleaned and returned to the resident.
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Family Council Meeting Wednesday, February 21, 2024
Share Family Council Meeting Wednesday, February 21, 2024 on Facebook Share Family Council Meeting Wednesday, February 21, 2024 on Twitter Share Family Council Meeting Wednesday, February 21, 2024 on Linkedin Email Family Council Meeting Wednesday, February 21, 2024 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long-Term Care, all residents' families and persons of importance to residents are invited to the Family Council.
Meeting: Wednesday, February 21, 2024, 6:30 p.m.
Educational Topic: Resident & Family Satisfaction Survey & Quality Improvement Plan
Guest Speakers: Jennifer Ridgley, Administrator
Please note that the original education topic will be deferred to March.
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Zoom Only Invitation to Family Council Meeting – Wednesday, February 21, 6:30 p.m. below:
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
The agenda can be found here: https://www.engagemuskoka.ca/20047/widgets/116546/documents/124125
Meeting ID: 894 5526 4812 Passcode: 506904
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Spruce Outbreak Update February 18, 2024
Share Spruce Outbreak Update February 18, 2024 on Facebook Share Spruce Outbreak Update February 18, 2024 on Twitter Share Spruce Outbreak Update February 18, 2024 on Linkedin Email Spruce Outbreak Update February 18, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there is one (1) residents isolated with a total of twenty (20) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Security Screen Installation in Oak Dining Room February 22, 2024
Share Security Screen Installation in Oak Dining Room February 22, 2024 on Facebook Share Security Screen Installation in Oak Dining Room February 22, 2024 on Twitter Share Security Screen Installation in Oak Dining Room February 22, 2024 on Linkedin Email Security Screen Installation in Oak Dining Room February 22, 2024 linkCLOSED: This discussion has concluded.To improve safety for residents in the Oak home area. A security screen will be installed on the servery on February 22, 2024. The work will start between breakfast and lunch and finish between lunch and dinner to prevent disruption to the resident's meals.
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New Dishwasher Installation Starting February 22, 2024
Share New Dishwasher Installation Starting February 22, 2024 on Facebook Share New Dishwasher Installation Starting February 22, 2024 on Twitter Share New Dishwasher Installation Starting February 22, 2024 on Linkedin Email New Dishwasher Installation Starting February 22, 2024 linkCLOSED: This discussion has concluded.We are happy to report that a new dishwasher will be installed in the kitchen on February 22nd and 23rd, 2024. During this time frame, we will utilize disposable plates and cutlery for resident meals.
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New Bedroom Furniture Arriving February 27th, 2024
Share New Bedroom Furniture Arriving February 27th, 2024 on Facebook Share New Bedroom Furniture Arriving February 27th, 2024 on Twitter Share New Bedroom Furniture Arriving February 27th, 2024 on Linkedin Email New Bedroom Furniture Arriving February 27th, 2024 linkCLOSED: This discussion has concluded.Our residents’ rooms will be outfitted with new bedroom furniture. Due to outbreak status and coordination of this large project. The project will take place starting February 27th, 2024! Our team will work diligently to swap the old furniture with the new one with the lowest impact on our residents.
If you have any questions related to the project or process. Please contact Steve Files, Environmental Manager at ext. 4804
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Spruce Outbreak Update February 16, 2024
Share Spruce Outbreak Update February 16, 2024 on Facebook Share Spruce Outbreak Update February 16, 2024 on Twitter Share Spruce Outbreak Update February 16, 2024 on Linkedin Email Spruce Outbreak Update February 16, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are three (3) residents isolated with a total of twenty (20) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce Outbreak Update February 15, 2024
Share Spruce Outbreak Update February 15, 2024 on Facebook Share Spruce Outbreak Update February 15, 2024 on Twitter Share Spruce Outbreak Update February 15, 2024 on Linkedin Email Spruce Outbreak Update February 15, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are five (5) residents isolated with a total of twenty (20) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
- twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce Outbreak Update February 14, 2024
Share Spruce Outbreak Update February 14, 2024 on Facebook Share Spruce Outbreak Update February 14, 2024 on Twitter Share Spruce Outbreak Update February 14, 2024 on Linkedin Email Spruce Outbreak Update February 14, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated with a total of twenty (20) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
- twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce Outbreak Update February 13, 2024
Share Spruce Outbreak Update February 13, 2024 on Facebook Share Spruce Outbreak Update February 13, 2024 on Twitter Share Spruce Outbreak Update February 13, 2024 on Linkedin Email Spruce Outbreak Update February 13, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are eight (8) residents isolated with a total of twenty (20) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
- twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -