The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Generator Project Complete
Share Generator Project Complete on Facebook Share Generator Project Complete on Twitter Share Generator Project Complete on Linkedin Email Generator Project Complete linkCLOSED: This discussion has concluded.We are happy to report that our new generator is now fully installed and will supply full power to the entire building if we have a power outage in the future. A full-power backup generator in a long-term care facility is paramount for uninterrupted resident care. It ensures continuous operation of medical equipment, emergency lighting, and climate control, maintaining a secure, and comfortable environment during power outages. The generator also preserves medication integrity, supports communication systems, and keeps administrative functions operational.
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Spruce Outbreak Update February 9, 2024
Share Spruce Outbreak Update February 9, 2024 on Facebook Share Spruce Outbreak Update February 9, 2024 on Twitter Share Spruce Outbreak Update February 9, 2024 on Linkedin Email Spruce Outbreak Update February 9, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are twelve (12) residents isolated with a total of fifteen (15) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
- twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce Outbreak Update February 8, 2024
Share Spruce Outbreak Update February 8, 2024 on Facebook Share Spruce Outbreak Update February 8, 2024 on Twitter Share Spruce Outbreak Update February 8, 2024 on Linkedin Email Spruce Outbreak Update February 8, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are twelve (12) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce Outbreak Update February 6, 2024
Share Spruce Outbreak Update February 6, 2024 on Facebook Share Spruce Outbreak Update February 6, 2024 on Twitter Share Spruce Outbreak Update February 6, 2024 on Linkedin Email Spruce Outbreak Update February 6, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce COVID Outbreak Update February 5, 2024
Share Spruce COVID Outbreak Update February 5, 2024 on Facebook Share Spruce COVID Outbreak Update February 5, 2024 on Twitter Share Spruce COVID Outbreak Update February 5, 2024 on Linkedin Email Spruce COVID Outbreak Update February 5, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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COVID Outbreak Declared: Spruce Home Area, February 1, 2024
Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Facebook Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Twitter Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Linkedin Email COVID Outbreak Declared: Spruce Home Area, February 1, 2024 linkCLOSED: This discussion has concluded.Please note,
The Pines is experiencing a Covid Outbreak on the following units:
- Spruce
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
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Outbreak Declared Over!
Share Outbreak Declared Over! on Facebook Share Outbreak Declared Over! on Twitter Share Outbreak Declared Over! on Linkedin Email Outbreak Declared Over! linkCLOSED: This discussion has concluded.We are happy to announce that Public Health has declared our Covid 19 Outbreak Over!
We want to thank all of you for your patience and your support over the last month!
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Nurse Practitioner Lead Outreach Team
Share Nurse Practitioner Lead Outreach Team on Facebook Share Nurse Practitioner Lead Outreach Team on Twitter Share Nurse Practitioner Lead Outreach Team on Linkedin Email Nurse Practitioner Lead Outreach Team linkCLOSED: This discussion has concluded.We are happy to announce that the Soldiers’ Memorial Nurse Lead Outreach Team will joining our team! The NLOT team consists of four team members – Nurse Practitioners: Jennifer Juzytsch, Sonya Mah as well as Registered Nurse, Caitlyn Sawyer. Please see the attached flyer for contact information.
Jennifer Juzytsch, will be our main Nurse Practitioner in the home and will start on January 30th attending the home twice a week (Tuesdays and Thursday).
The focus of the team will be to help decrease ED room visits, support repatriation, build capacity organizationally, support education needs. In the home, they will focus on face-to-face assessments, telephone consultations, facilitate interorganizational handover, provide nursing education, staff & physician support Monday to Friday 8-4pm.
Please welcome the NLOT team when they arrive next week!
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Growing Connections Through Letters
Share Growing Connections Through Letters on Facebook Share Growing Connections Through Letters on Twitter Share Growing Connections Through Letters on Linkedin Email Growing Connections Through Letters linkCLOSED: This discussion has concluded. -
Family Council Meeting Wednesday, January 17, 2024
Share Family Council Meeting Wednesday, January 17, 2024 on Facebook Share Family Council Meeting Wednesday, January 17, 2024 on Twitter Share Family Council Meeting Wednesday, January 17, 2024 on Linkedin Email Family Council Meeting Wednesday, January 17, 2024 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long-Term Care, all residents' families and persons of importance to residents are invited to the Family Council.
Meeting: Wednesday, January 17, 2024, 6:30 p.m.
Topic: The Dining Room Experience at The Pines Long-Term Care
Guest Speakers: Assistant Director of Care, Jennifer Carriere, Dietary Manager, Scot Gray, Dietitian, Celine SmallThe Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Zoom Only Invitation to Family Council Meeting – Wednesday, January 17, 6:30 p.m. below:
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812 Passcode: 506904
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -