The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas
Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Facebook Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Twitter Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Linkedin Email February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas linkIn collaboration with Public Health, the Oak Home Area has been declared over. The Birch, Spruce Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Spruce 15 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 18, 2026- Respiratory Outbreak Update
Share February 18, 2026- Respiratory Outbreak Update on Facebook Share February 18, 2026- Respiratory Outbreak Update on Twitter Share February 18, 2026- Respiratory Outbreak Update on Linkedin Email February 18, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Birch, Spruce, and Oak Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 15 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 17, 2026- Respiratory Outbreak Update
Share February 17, 2026- Respiratory Outbreak Update on Facebook Share February 17, 2026- Respiratory Outbreak Update on Twitter Share February 17, 2026- Respiratory Outbreak Update on Linkedin Email February 17, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Birch, Spruce, and Oak Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 13 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update
Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Facebook Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Twitter Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Linkedin Email February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update linkIn collaboration with Public Health, the Birch Home Area has declared a Respiratory Outbreak. The Spruce and Oak Home Areas also remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 12 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca(External link) or ext. 4752
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February 15, 2026- Respiratory Outbreak Update
Share February 15, 2026- Respiratory Outbreak Update on Facebook Share February 15, 2026- Respiratory Outbreak Update on Twitter Share February 15, 2026- Respiratory Outbreak Update on Linkedin Email February 15, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 10 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 14th, 2026- Respiratory Outbreak Update
Share February 14th, 2026- Respiratory Outbreak Update on Facebook Share February 14th, 2026- Respiratory Outbreak Update on Twitter Share February 14th, 2026- Respiratory Outbreak Update on Linkedin Email February 14th, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 8 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca(External link) or ext. 4752
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February 13, 2026- Respiratory Outbreak Update
Share February 13, 2026- Respiratory Outbreak Update on Facebook Share February 13, 2026- Respiratory Outbreak Update on Twitter Share February 13, 2026- Respiratory Outbreak Update on Linkedin Email February 13, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 7 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 12, 2026- Respiratory Outbreak Update
Share February 12, 2026- Respiratory Outbreak Update on Facebook Share February 12, 2026- Respiratory Outbreak Update on Twitter Share February 12, 2026- Respiratory Outbreak Update on Linkedin Email February 12, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 5 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 11, 2026- Spruce Home Area Declares Outbreak Oak Home Area Outbreak Update
Share February 11, 2026- Spruce Home Area Declares Outbreak Oak Home Area Outbreak Update on Facebook Share February 11, 2026- Spruce Home Area Declares Outbreak Oak Home Area Outbreak Update on Twitter Share February 11, 2026- Spruce Home Area Declares Outbreak Oak Home Area Outbreak Update on Linkedin Email February 11, 2026- Spruce Home Area Declares Outbreak Oak Home Area Outbreak Update linkIn collaboration with Public Health, the Spruce Home Area declared a Respiratory Outbreak, and the Oak Home Area remains in outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 4 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 10, 2026 - Oak Home Area Declares Outbreak
Share February 10, 2026 - Oak Home Area Declares Outbreak on Facebook Share February 10, 2026 - Oak Home Area Declares Outbreak on Twitter Share February 10, 2026 - Oak Home Area Declares Outbreak on Linkedin Email February 10, 2026 - Oak Home Area Declares Outbreak linkIn collaboration with Public Health, the Oak Home Area declared a Respiratory Outbreak. Currently, five (5) residents are experiencing symptoms of cough, congestion, and/or runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak Home Area at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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March 31 2026
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April 08 → April 09 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -