The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Administrator Leave
Share Administrator Leave on Facebook Share Administrator Leave on Twitter Share Administrator Leave on Linkedin Email Administrator Leave linkPlease be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of the day, February 21, 2025, for approximately six (6) weeks. Family members can reach out to Dallas Miller, Director of Care at dallas.miller@muskoka.on.ca, with any nursing or care-related concerns or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.
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Italy Day at The Pines is February 26th, 2025
Share Italy Day at The Pines is February 26th, 2025 on Facebook Share Italy Day at The Pines is February 26th, 2025 on Twitter Share Italy Day at The Pines is February 26th, 2025 on Linkedin Email Italy Day at The Pines is February 26th, 2025 linkThe Residents' Council came up with a wonderful idea because they are missing the barbeques in the summer months. Through the winter each month, the residents decide on a country that they would like to try food from and participate in some fun activities surrounding the culture of the country. Last month we explored France and French cuisine.
This month, the residents will be visiting Italy on February 26th, 2025.
Watch for information posted in the home, wear red, white, and green that day, and maybe join your loved one for an Italian meal.
If you are interested in having a meal with your loved one. Tickets can be purchased at the front office the day before. Meals are five (5) dollars for breakfast and lunch and ten (10) dollars for dinner. You can also call the home if you would like to reserve your meal with your loved one.
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Outbreak Update- February 14, 2025
Share Outbreak Update- February 14, 2025 on Facebook Share Outbreak Update- February 14, 2025 on Twitter Share Outbreak Update- February 14, 2025 on Linkedin Email Outbreak Update- February 14, 2025 linkThe Birch home area remains in remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Birch Respiratory 2 2 4 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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CareRx Resident Health and Wellbeing Newsletter
Share CareRx Resident Health and Wellbeing Newsletter on Facebook Share CareRx Resident Health and Wellbeing Newsletter on Twitter Share CareRx Resident Health and Wellbeing Newsletter on Linkedin Email CareRx Resident Health and Wellbeing Newsletter linkClick on the link below to find out more information regarding Pneumonia, including the symptoms, treatment, and vaccination that is available.
CareRx Resident Health and Wellbeing Newsletter - February 2025
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Maple Respiratory Outbreak Declared Over, February 13, 2025 Birch Remains in Respiratory Outbreak
Share Maple Respiratory Outbreak Declared Over, February 13, 2025 Birch Remains in Respiratory Outbreak on Facebook Share Maple Respiratory Outbreak Declared Over, February 13, 2025 Birch Remains in Respiratory Outbreak on Twitter Share Maple Respiratory Outbreak Declared Over, February 13, 2025 Birch Remains in Respiratory Outbreak on Linkedin Email Maple Respiratory Outbreak Declared Over, February 13, 2025 Birch Remains in Respiratory Outbreak linkIn collaboration with Public Health, the Maple Home Area Respiratory Outbreak has been declared over.
The Birch home area remains in remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Birch Respiratory 4 0 4 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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Birch Gastroenteritis Outbreak Declared Over, February 12, 2025 Maple and Birch Remain in Respiratory Outbreak
Share Birch Gastroenteritis Outbreak Declared Over, February 12, 2025 Maple and Birch Remain in Respiratory Outbreak on Facebook Share Birch Gastroenteritis Outbreak Declared Over, February 12, 2025 Maple and Birch Remain in Respiratory Outbreak on Twitter Share Birch Gastroenteritis Outbreak Declared Over, February 12, 2025 Maple and Birch Remain in Respiratory Outbreak on Linkedin Email Birch Gastroenteritis Outbreak Declared Over, February 12, 2025 Maple and Birch Remain in Respiratory Outbreak linkIn collaboration with Public Health, the Birch Home Area Gastroenteritis Outbreak has been declared over.
The Birch home area remains in remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Birch Respiratory 4 0 4 Maple Respiratory 2 7 9 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Maple and Birch Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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February 11, 2025- Outbreak Updates
Share February 11, 2025- Outbreak Updates on Facebook Share February 11, 2025- Outbreak Updates on Twitter Share February 11, 2025- Outbreak Updates on Linkedin Email February 11, 2025- Outbreak Updates linkThe Birch home area remains in a gastroenteritis outbreak, with symptoms of vomiting and/or diarrhea. Birch also remains in a respiratory outbreak at this time.
The Maple Home Area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home AreaType Active CasesResolved CasesTotal CasesBirchGastro 0 9 9 Birch Respiratory 4 0 4 MapleRespiratory 3 6 9 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Maple and Birch Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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February 10, 2025- Outbreak Updates
Share February 10, 2025- Outbreak Updates on Facebook Share February 10, 2025- Outbreak Updates on Twitter Share February 10, 2025- Outbreak Updates on Linkedin Email February 10, 2025- Outbreak Updates linkThe Birch home area remains in a gastroenteritis outbreak, with symptoms of vomiting and/or diarrhea. Birch also remains in a respiratory outbreak at this time.
The Maple Home Area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home AreaType Active CasesResolved CasesTotal CasesBirchGastro 0 9 9 Birch Respiratory 4 0 4 MapleRespiratory 3 6 9 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Maple and Birch Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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February 9, 2025- Outbreak Updates
Share February 9, 2025- Outbreak Updates on Facebook Share February 9, 2025- Outbreak Updates on Twitter Share February 9, 2025- Outbreak Updates on Linkedin Email February 9, 2025- Outbreak Updates linkThe Birch home area remains in a gastroenteritis outbreak, with symptoms of vomiting and/or diarrhea. Birch also remains in a respiratory outbreak at this time.
The Maple Home Area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home AreaType Active CasesResolved CasesTotal CasesBirchGastro 0 9 9 Birch Respiratory 3 0 3 MapleRespiratory 3 6 9 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Maple and Birch Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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February 8, 2025- Outbreak Updates
Share February 8, 2025- Outbreak Updates on Facebook Share February 8, 2025- Outbreak Updates on Twitter Share February 8, 2025- Outbreak Updates on Linkedin Email February 8, 2025- Outbreak Updates linkThe Birch home area remains in a gastroenteritis outbreak, with symptoms of vomiting and/or diarrhea. Birch also remains in a respiratory outbreak at this time.
The Maple Home Area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home AreaType Active CasesResolved CasesTotal CasesBirchGastro 0 9 9 Birch Respiratory 3 0 3 MapleRespiratory 3 6 9 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Maple and Birch Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 01 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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February Maple Activity Calendar.pdf (110 KB) (pdf)
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February Cedar Activity Calendar.pdf (103 KB) (pdf)
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February Spruce Activity Calendar.pdf (102 KB) (pdf)
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February Birch Activity Calendar.pdf (101 KB) (pdf)
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February Oak Activity Calendar.pdf (102 KB) (pdf)
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March 2025 Maple Activity Calendar.pdf (93.2 KB) (pdf)
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March 2025 Birch Activity Calendar.pdf (92.9 KB) (pdf)
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March 2025 Oak Activity Calendar.pdf (96.9 KB) (pdf)
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March 2025 Cedar Activity Calendar.pdf (98 KB) (pdf)
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March 2025 Spruce Activity Calendar.pdf (94.1 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -