The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
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Family Update – Pines Incident
Share Family Update – Pines Incident on Facebook Share Family Update – Pines Incident on Twitter Share Family Update – Pines Incident on Linkedin Email Family Update – Pines Incident linkCLOSED: This discussion has concluded.Safeguarding Our Residents is Our Top Priority
An incident of resident abuse was reported on December 6, 2022, and was immediately investigated. We took all the necessary steps including notifying family members and the Ministry of Long-Term Care in response to the incident and the employment of the staff involved was terminated.
On Monday, January 9, 2023, Ministry Inspectors arrived at the Pines, to investigate this incident independently, in accordance with procedure. All Ministry investigations and findings are publicly reported on the Ministry of Long-Term Care website.
Next week, Commissioner Barrette will be presenting a report to the Health Services Committee regarding this incident. Over the course of Friday, January 13, 2023, the report will be available on the Muskoka Document Centre.
Resident Safety and Wellbeing is Everyone’s Responsibility
We are taking any and all actions to ensure our residents feel at Home. This also means, there are times when staff may be in a position where they need to report incidents. It takes bravery and courage it takes to do the right thing.
Moving Forward
Quality care for our residents at the Pines is our priority. An action plan is being rolled out to ensure policies, procedures, and prevention measures are in place, including educational strategies. We are working with the Ministry, and all incidents, investigations, and findings are posted publicly.
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Family Council Meeting Wednesday, January 18, 2023
Share Family Council Meeting Wednesday, January 18, 2023 on Facebook Share Family Council Meeting Wednesday, January 18, 2023 on Twitter Share Family Council Meeting Wednesday, January 18, 2023 on Linkedin Email Family Council Meeting Wednesday, January 18, 2023 linkCLOSED: This discussion has concluded.Join us on Wednesday, January 18, 2023, starting at 6:30 p.m.
Join the Zoom Meeting link below or in person at the Pines in the Fran Coleman Room.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
Any questions related to these meetings can be directed to Jill Gaston.
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Birch Enhanced Surveillance Declared Over
Share Birch Enhanced Surveillance Declared Over on Facebook Share Birch Enhanced Surveillance Declared Over on Twitter Share Birch Enhanced Surveillance Declared Over on Linkedin Email Birch Enhanced Surveillance Declared Over linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Enhanced Surveillance for the Birch Home Area has been declared over as of January 13, 2023.
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January 12, 2023- Outbreak & Enhanced Surveillance Update
Share January 12, 2023- Outbreak & Enhanced Surveillance Update on Facebook Share January 12, 2023- Outbreak & Enhanced Surveillance Update on Twitter Share January 12, 2023- Outbreak & Enhanced Surveillance Update on Linkedin Email January 12, 2023- Outbreak & Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
We currently have 11 Covid Positive residents isolated on Maple and 6 other symptomatic residents isolated.
We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident.
Enhanced Infection Control Measures at this time include:
- Increased hand hygiene
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and Eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- No general Visitors and only 2 essential caregivers at a time in the Maple home area
- Twice enhanced cleaning of high-touch surfaces.
- NEW-When leaving Maple, please change your N95 masks to surgical masks.
- NEW-Disinfecting station for your goggles outside of Maple
Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.
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January 10, 2023- Outbreak & Enhanced Surveillance Update
Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Facebook Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Twitter Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Linkedin Email January 10, 2023- Outbreak & Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.
We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident.
Enhanced Infection Control Measures at this time include:
- Increased hand hygiene
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and Eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- No general Visitors and only 2 essential caregivers at a time on the Maple home area
- Twice enhanced cleaning of high-touch surfaces.
- NEW-When leaving Maple, please change your N95 masks to a surgical mask.
- NEW-Disinfecting station for your goggles outside of Maple
Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.
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January 9, 2022- Outbreak & Enhanced Surveillance Update
Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Facebook Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Twitter Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Linkedin Email January 9, 2022- Outbreak & Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.
We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.
Enhanced Infection Control Measures at this time include:
- Increased hand hygiene
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and Eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- No general Visitors and only 2 essential caregivers at a time on the Maple home area
- Twice enhanced cleaning of high-touch surfaces.
Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.
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January 8th, 2023- Outbreak & Enhanced Surveillance Updates
Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Facebook Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Twitter Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Linkedin Email January 8th, 2023- Outbreak & Enhanced Surveillance Updates linkCLOSED: This discussion has concluded.The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.
We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.
Enhanced Infection Control Measures at this time include:
- Increased hand hygiene
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and Eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- No general Visitors and only 2 essential caregivers at a time on the Maple home area
- Twice enhanced cleaning of high-touch surfaces.
Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.
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January 7th, 2023- Outbreak & Enhanced Surveillance Updates
Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Facebook Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Twitter Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Linkedin Email January 7th, 2023- Outbreak & Enhanced Surveillance Updates linkThe Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
We now have 9 confirmed Covid Positive residents on Maple and 5 other symptomatic residents.
We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.
Enhanced Infection Control Measures at this time include:
- Increased hand hygiene
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and Eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- No general Visitors and only 2 essential caregivers at a time on the Maple home area
- Twice enhanced cleaning of high-touch surfaces.
Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.
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January 6, 2023- Outbreak & Enhanced Surveillance Update
Share January 6, 2023- Outbreak & Enhanced Surveillance Update on Facebook Share January 6, 2023- Outbreak & Enhanced Surveillance Update on Twitter Share January 6, 2023- Outbreak & Enhanced Surveillance Update on Linkedin Email January 6, 2023- Outbreak & Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.
Currently, there are three (3) confirmed Covid Positive residents and four (4) other symptomatic residents with an unknown pathogen.
The Birch Home Area remains under Enhanced Respiratory Surveillance with one (1) Covid positive resident and two (2) residents with an unknown pathogen.
Enhanced Infection Control Measures at this time include:
- No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
- Increased Personal Protective Equipment audits and hand hygiene audits
- Twice daily symptom screening on Maple and Birch unit
- Staff cohorting where possible
- Mandatory N95 masks and eye protection at all times on Maple
- Eye protection and surgical masks on Birch
- Twice daily cleaning of high-touch surfaces.
Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.
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MAHC - Stay Connected and Involved in Future Planning
Share MAHC - Stay Connected and Involved in Future Planning on Facebook Share MAHC - Stay Connected and Involved in Future Planning on Twitter Share MAHC - Stay Connected and Involved in Future Planning on Linkedin Email MAHC - Stay Connected and Involved in Future Planning linkCLOSED: This discussion has concluded.Community engagement is an essential part of the planning process. All stages of MAHC's planning have included opportunities for internal and external stakeholders to provide feedback through both information sessions and dedicated surveys.
January Community Open Houses
MAHC is excited to hold a series of six (6) in-person Community Open Houses from January 16 to 21, 2023, and virtual sessions on January 23 and January 25, 2023. At these sessions we will:
- Update you on the planning journey and our progress to date
- Explore land options in Bracebridge for a new location of the SMMH Site
- Discuss preliminary criteria for choosing the best location
- Answer your questions and invite your feedback
Attend an in-person open house near you!
Huntsville: Monday, January 16, 2023 from 7:00 to 8:30 p.m. at the Active Living Centre (first floor) at 20 Park Street
Gravenhurst: Tuesday, January 17, 2023 from 7:00 to 8:30 p.m. at the Terry Fox Auditorium in the Gravenhurst Centennial Centre at 101 Centennial Drive
Burk’s Falls: Wednesday, January 18, 2023 from 7:00 to 8:30 p.m. at the Armour, Ryerson & Burk’s Falls Memorial Arena, 2nd floor hall at 220 Centre Street
Lake of Bays: Thursday, January 19, 2023 from 7:00 to 8:30 p.m. at the Dwight Community Centre at 1014 Dwight Beach Road
Port Carling: Saturday, January 21, 2023 from 10:00 to 11:30 a.m. at the Port Carling Community Centre at 3 Bailey Street
Bracebridge: Saturday, January 21, 2023 from 2:00 to 3:30 p.m. at the Rene M. Caisse Memorial Theatre at 100 Clearbrook Trail
Register to attend a virtual open house
Virtual open houses are scheduled on Monday, January 23, 2023 from 2:00 to 3:30 p.m. or Wednesday, January 25, 2023 from 7:00 to 8:30 p.m. Register for the Zoom link to attend a virtual open house.
2024 Resident and Family Engagement Survey
Follow Project
Family Council
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2024
- September 2024- Family Council Items Discussed.pdf (683 KB) (pdf)
- July 2024- Family Council Agenda and Minutes.pdf (997 KB) (pdf)
- June 2024 Family Council Minutes.pdf (211 KB) (pdf)
- Family Council Agenda 2024 02 21 lr.pdf (251 KB) (pdf)
- Family Council- Agenda and Minutes, January 2024.pdf (1.13 MB) (pdf)
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2023
- December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
- 2023 11 15 FC Agenda (248 KB) (pdf)
- October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
- September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
- June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
- May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
- April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
- March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
- February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
- January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
Upcoming Family Events
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December 04 2024
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December 05 2024
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December 05 2024
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December 17 2024
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January 07 2025
Diversity Calendars
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2024 Diversity Calendars
- 01-January-Template_Diversity-Print-Calendar.pdf (470 KB) (pdf)
- 02-February-Template_Diversity-Print-Calendar.pdf (382 KB) (pdf)
- 03-March-Template_Diversity-Print-Calendar.pdf (380 KB) (pdf)
- 04-April-Template_Diversity-Print-Calendar.pdf (836 KB) (pdf)
- 05-May-Template_Diversity-Print-Calendar.pdf (378 KB) (pdf)
- 06-June-Template_Diversity-Print-Calendar.pdf (573 KB) (pdf)
- 07-July-Template_Diversity-Print-Calendar.pdf (313 KB) (pdf)
- 08-August-Template_Diversity-Print-Calendar.pdf (632 KB) (pdf)
- 09-September-Template_Diversity-Print-Calendar.pdf (886 KB) (pdf)
- 10-October-Template_Diversity-Print-Calendar.pdf (629 KB) (pdf)
- 11-November-Template_Diversity-Print-Calendar.pdf (1.01 MB) (pdf)
- 12-December-Template_Diversity-Print-Calendar.pdf (325 KB) (pdf)
- 2025 Diversity and Inclusion Digital Calendar
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
- Resident Admission Handbook (16.2 MB) (pdf)
- Long-Term Care Action Line (18.3 KB) (pdf)
- Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
- Resources for Patients Family Members and Caregivers.png (411 KB) (png)
- 9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
- Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
- The Pines Emergency Preparedness and Response 2024.pdf (4.51 MB) (pdf)
- Fire plan 2023 - updated October 2023.pdf (1.32 MB) (pdf)
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Departmental Contingency Plans
- Updated November 2023- Administrative Contingency Plan.pdf (203 KB) (pdf)
- Updated November 2023- Dietary Contingency Plan.pdf (216 KB) (pdf)
- Updated November 2023- Environmental Contingency Plan.pdf (219 KB) (pdf)
- Updated November 2023- Nursing Contingency Plan.pdf (240 KB) (pdf)
- Updated November 2023- Activities Contingency Plan.pdf (196 KB) (pdf)
Infection Control Resources
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -