The Pines Resident & Family Portal

Thank you to those who provided feedback in the fall/winter for the Resident and Family Engagement Survey. Our team developed an action plan based on the results. We will continue to complete the survey on an annual basis and hope that in the fall of this year, we will have more surveys complete to help us continue to improve the quality of care for the residents. Please review the attachments for the results and the action plan. The action plan has been reviewed with the Residents' Council and Family Council to seek additional feedback.

2024 Resident and Family Engagement Survey Results

2024 Engagement Survey Action Plan

Looking for a paper copy to review? You can visit our Continuous Quality Improvement Board in the home just outside of the Oak Home Area that has the Survey Results, Action Plan, and much more!

A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

There is also a printed copy available to review if you a visiting the home. The binder with all reports can be found on the wall just outside of the celebration dining room.

The Birch home area remains in a gastroenteritis outbreak, with symptoms of vomiting and/or diarrhea.

The Maple Home Area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.

Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are highly recommended in the Birch Home Area
• Surgical Masks are to be worn in the Maple Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

The Maple home area remains in a Respiratory outbreak. We currently have (6) six residents with symptoms of cough, nasal discharge, congestion, etc. Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are to be worn in the Maple Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time.

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

The Birch home area remains in a gastroenteritis outbreak. We currently have (1) one resident with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are highly recommended in the Birch Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

The Birch home area remains in a gastroenteritis outbreak. We currently have (3) three residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are highly recommended in the Birch Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the Maple home area has declared a Respiratory outbreak. We currently have (4) four residents with symptoms of cough, nasal discharge, congestion, etc. Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are to be worn in the Maple Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time.

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the Birch home area has declared a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks are highly recommended in the Birch Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time

We will continue to provide updates as we move through the outbreak.

If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

Volunteering at the Pines can be as formal or informal as you would like. We have programming that you can help support or you can drop in for visits with your pet. There are so many volunteer opportunities that we are sure there is something that is the right fit for you or another family member.

Do you know a teenager who needs to complete community hours? The Pines is a great opportunity for students to complete their community volunteer hours and give back to the residents.

Please connect with Christina Rochette at ext. 4824 or by email at christina.rochette@muskoka.on.ca

We look forward to hearing from you!

Please join us in congratulating Dallas Miller as the new Director of Care with The Pines Long Term Care Home. Dallas currently works as the Co-Director of Care with our Fairvern Long-Term Care Home. Dallas will start with the Pines team on Monday, February 3, 2025. She can be found at 98 Pine Street, Bracebridge. Her office is located on the main floor across from the main kitchen. Her email address will remain dallas.miller@muskoka.on.ca and her extension is 4861.

Dallas holds a Master of Nursing – Leadership in Professional Nursing Practice from the University of Western Ontario as well as a Bachelor of Science in Nursing and is a Registered Nurse with the College of Nurses of Ontario. Dallas’ education and work experience through progressive leadership roles have provided her with the ability to create meaningful change and ensure that staff feel empowered, supported, and inspired in their daily roles. Dallas’ experience includes supporting residents in long-term care at Fairvern over the last two years and clients in Specialized Geriatric Services with St. Joseph’s Health Care in London before this. Using leadership skills to promote high-quality, holistic, and safe resident care. As well as mentoring and coaching team members and providing constructive feedback to ensure quality resident care. Dallas brings strong transformational leadership skills as demonstrated through the strength of the team and enabling others to be confident and competent in their roles with a positive and enthusiastic style and vision.

Please join us in welcoming Dallas to her new role with the District. We are excited to have her join the Pines team!