The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Warm Outdoor Clothing for Residents
Share Warm Outdoor Clothing for Residents on Facebook Share Warm Outdoor Clothing for Residents on Twitter Share Warm Outdoor Clothing for Residents on Linkedin Email Warm Outdoor Clothing for Residents linkCLOSED: This discussion has concluded.As we head into the winter the activity staff like to still attempt to get residents outside for fresh air when the sun is shining and it is not so cold. It would be very helpful to have hats, mitts, boots and/or coats available for your loved one. If you are able, please bring these items in.
Thank you
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After-Hours Process & Emergency Contact to Registered Nurse
Share After-Hours Process & Emergency Contact to Registered Nurse on Facebook Share After-Hours Process & Emergency Contact to Registered Nurse on Twitter Share After-Hours Process & Emergency Contact to Registered Nurse on Linkedin Email After-Hours Process & Emergency Contact to Registered Nurse linkCLOSED: This discussion has concluded.After-Hours Process to Enter the Home:
- If you require to enter the home after-hours, please pick up the phone in the vestibule and dial 4825 (which is posted with the phone).
- The call will go to the Registered Nurse, and she will be able to assist you in entering the home.
Emergency Number for the Registered Nurse:
- Normal process is to call 705-645-4488 ext. 4825.
- If this does not work or you have issues with the phone system at the home, please call 705-641-0319 to speak directly with the Registered Nurse.
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Outbreak Update November 17, 2022
Share Outbreak Update November 17, 2022 on Facebook Share Outbreak Update November 17, 2022 on Twitter Share Outbreak Update November 17, 2022 on Linkedin Email Outbreak Update November 17, 2022 linkCLOSED: This discussion has concluded.Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.
N95 masks are available in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar or Oak). This will help reduce un-necessary waste.
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.
At this time, Cedar, Oak and Birch home areas remain in outbreak with COVID and other pathogens.
Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.
Cedar cases at this time: 23
Oak cases at this time: 15 (5 COVID)
Birch cases at this time: 3 (1COVID)
The following enhanced measures have been implemented:
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
- The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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Outbreak Update November 16, 2022
Share Outbreak Update November 16, 2022 on Facebook Share Outbreak Update November 16, 2022 on Twitter Share Outbreak Update November 16, 2022 on Linkedin Email Outbreak Update November 16, 2022 linkCLOSED: This discussion has concluded.Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.
N95 masks are available in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar, Spruce or Oak). This will help reduce un-necessary waste.
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.
At this time, Cedar, Oak and Birch home areas remain in outbreak with COVID and other pathogens. Birch virus has been detected as Rhinovirus as well as one (1) COVID case. Oak has a number of residents that are negative for COVID and therefore testing is underway with Public Health.
Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.
Cedar cases at this time: 25
Oak cases at this time: 15
Birch cases at this time: 5
The following enhanced measures have been implemented:
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
- The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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Spruce Outbreak Declared Over
Share Spruce Outbreak Declared Over on Facebook Share Spruce Outbreak Declared Over on Twitter Share Spruce Outbreak Declared Over on Linkedin Email Spruce Outbreak Declared Over linkCLOSED: This discussion has concluded.In collaboration with Public Health the Spruce outbreak has been declared over as of November 16, 2022. Cedar, Oak and Birch remain in outbreak status at this time.
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Outbreak Update November 15, 2022
Share Outbreak Update November 15, 2022 on Facebook Share Outbreak Update November 15, 2022 on Twitter Share Outbreak Update November 15, 2022 on Linkedin Email Outbreak Update November 15, 2022 linkCLOSED: This discussion has concluded.Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.
We have now placed N95 masks in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar, Spruce or Oak). This will help reduce un-necessary waste.
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.
At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens. Birch virus has been detected as Rhinovirus as well as one (1) COVID case. Oak has a number of residents that are negative for COVID and therefore testing is underway with Public Health.
Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.
Cedar cases at this time: 25
Spruce cases at this time: 2
Oak cases at this time: 15
Birch cases at this time: 5
The following enhanced measures have been implemented:
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
- The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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Outbreak Update November 14, 2022
Share Outbreak Update November 14, 2022 on Facebook Share Outbreak Update November 14, 2022 on Twitter Share Outbreak Update November 14, 2022 on Linkedin Email Outbreak Update November 14, 2022 linkCLOSED: This discussion has concluded.Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.
At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out last week). Birch virus has been detected as Rhinovirus as well as one (1) COVID case.
Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.
Cedar cases at this time: 25
Spruce cases at this time: 2
Oak cases at this time: 13
Birch cases at this time: 7
The following is direction from Public Health at this time:
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.
The following enhanced measures have been implemented:
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
- The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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Rejuvenated Sign for The Home
Share Rejuvenated Sign for The Home on Facebook Share Rejuvenated Sign for The Home on Twitter Share Rejuvenated Sign for The Home on Linkedin Email Rejuvenated Sign for The Home linkCLOSED: This discussion has concluded.We would like to thank our residents and activities team who give our home's sign new life with beautiful paint work.
Thank you and great job team!
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Remembrance Day
Share Remembrance Day on Facebook Share Remembrance Day on Twitter Share Remembrance Day on Linkedin Email Remembrance Day linkCLOSED: This discussion has concluded.On Remembrance Day we honour those who gave their lives to serve our country
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Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022
Share Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022 on Facebook Share Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022 on Twitter Share Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022 on Linkedin Email Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022 linkCLOSED: This discussion has concluded.Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.
At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out last week). Oak home area outbreak was declared November 8, 2022, for residents with COVID and Birch outbreak was declared November 10, 2022, for residents with unknown respiratory virus. Testing is underway with Public Health.
Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.
Cedar cases at this time: 25
Spruce cases at this time: 2
Oak cases at this time: 9
Birch cases at this time: 6
The following is direction from Public Health at this time:
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.
The following enhanced measures have been implemented:
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
- The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.
Please reach out if you have any questions in Melissa Muir-Clark at the home.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -