The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Staffing Announcement Assistant Director Of Care

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    CLOSED: This discussion has concluded.

    With great pleasure, we announce Laura Nicholson to the Nursing Leadership Team as an Assistant Director of Care.

    Laura is a Registered Nurse with over 12 years of experience in the nursing field. Most recently, Laura has worked as a Care Coordinator for Home and Community Care Support Services. She also held positions at Orillia Soldiers’ Memorial Hospital as a Registered Nurse on the float team and with Georgian College as a Clinical Placement Educator. Laura brings a vast knowledge of the steps that our residents face prior to entering a Long-Term Care home and has built many resources and connections within our community to support this process, which will extend to keep her role as ADOC. Laura holds her BScN from Nipissing University, and we believe she will be a valuable asset to our residents, our front-line team members as well as to the nursing leadership team.

  • May 2023- Family Council Meeting Recording

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    CLOSED: This discussion has concluded.

    Thank you to those that were able to attend the meeting. Below is a copy of the recording as well as the April minutes that were approved at the meeting. Hope to see you at the next meeting.

    May 2023 Family Council Meeting Recording

    Passcode: jS30tB8^

    

    April 2023 Family Council Meeting Minutes

    April 2023 Family Update

    Fixing Long Term Care Act, Powers of Family Council

  • May 26, 2023- Birch Outbreak Declared Over

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the COVID-19 outbreak has been declared over as of May 26, 2023. Thank you for your patience as we worked through this most recent outbreak.

    General Visitors are allowed in all home areas at this time.

  • May 25, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There is currently, one (1) resident positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 24, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, three (3) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 23, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, seventeen (17) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 21, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 20, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 19, 2023- Birch Outbreak Update

    Share May 19, 2023- Birch Outbreak Update on Facebook Share May 19, 2023- Birch Outbreak Update on Twitter Share May 19, 2023- Birch Outbreak Update on Linkedin Email May 19, 2023- Birch Outbreak Update link
    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty-one (21) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch and Cedar residents only
    • twice daily symptom screening for residents on Birch and Cedar
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

Page last updated: 28 Mar 2026, 08:31 AM