The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Memorial Boards purchased by Pines Support Committee
Share Memorial Boards purchased by Pines Support Committee on Facebook Share Memorial Boards purchased by Pines Support Committee on Twitter Share Memorial Boards purchased by Pines Support Committee on Linkedin Email Memorial Boards purchased by Pines Support Committee linkCLOSED: This discussion has concluded.We would like to thank Pat for painting all the butterflies for our memorial boards that were purchased by The Pines Support Committee. Look for them in the home areas when you are in. This was an initiative through Residnets' Council.
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Outbreak Update March 23, 2023
Share Outbreak Update March 23, 2023 on Facebook Share Outbreak Update March 23, 2023 on Twitter Share Outbreak Update March 23, 2023 on Linkedin Email Outbreak Update March 23, 2023 linkCLOSED: This discussion has concluded.- Oak remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreaks. Masks must remain on in the resident's rooms now, and N95 masks and eye protection are highly recommended in the affected home area.
No General Visitors to the Oak Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Oak Home Area: Currently two (2) residents with respiratory symptoms
Enhanced Infection Control Measures within the home include:
- Increased hand hygiene for staff and residents prior to meals
- Improved cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times in the Oak home area.
- Residents in affected areas avoid group activities.
Please contact Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Outbreaks Update and Some Declared Over
Share Outbreaks Update and Some Declared Over on Facebook Share Outbreaks Update and Some Declared Over on Twitter Share Outbreaks Update and Some Declared Over on Linkedin Email Outbreaks Update and Some Declared Over linkCLOSED: This discussion has concluded.The Facility wide outbreak has been declared over with the exception of the OAK home area, as of March 22, 2023. The COVID outbreaks for Oak, Cedar, and Spruce have been declared over at this time as well.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended in the affected home areas.
No General Visitors to the Oak home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Oak Home Area: Currently two (2) residents with respiratory symptoms, and three (3) residents with COVID-19 symptoms.
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Outbreak Update March 21, 2023
Share Outbreak Update March 21, 2023 on Facebook Share Outbreak Update March 21, 2023 on Twitter Share Outbreak Update March 21, 2023 on Linkedin Email Outbreak Update March 21, 2023 linkCLOSED: This discussion has concluded.- The Whole Home Respiratory (symptoms such as cough, hoarse voice, sore throat, and lethargy) Outbreak continues at this time.
- Spruce remains in a COVID-19 Outbreak.
- Oak remains in COVID-19 Outbreaks.
- Cedar remains in Respiratory and COVID-19 outbreaks.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended in the affected home areas.
No General Visitors to the Home at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Oak Home Area: Currently two (2) residents with respiratory symptoms, and three (3) residents with COVID-19 symptoms.
- Cedar Home Area: Currently two (2) residents are isolated with respiratory symptoms and one (1) resident with COVID-19 symptoms.
- Spruce Home Area: Currently two (2) residents with COVID-19 symptoms.
Enhanced Infection Control Measures within the home include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak, and Spruce.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Oak Outbreak Declared Over March 19, 2023
Share Oak Outbreak Declared Over March 19, 2023 on Facebook Share Oak Outbreak Declared Over March 19, 2023 on Twitter Share Oak Outbreak Declared Over March 19, 2023 on Linkedin Email Oak Outbreak Declared Over March 19, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Enteric outbreak in the Oak home area has been declared over on March 19, 2023. The whole home respiratory and COVID outbreaks continue at this time.
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Outbreak Update March 17, 2023
Share Outbreak Update March 17, 2023 on Facebook Share Outbreak Update March 17, 2023 on Twitter Share Outbreak Update March 17, 2023 on Linkedin Email Outbreak Update March 17, 2023 linkCLOSED: This discussion has concluded.- The Whole Home Respiratory (symptoms such as cough, hoarse voice, sore throat, and lethargy) Outbreak continues at this time.
- Spruce remains in a COVID-19 Outbreak.
- Oak remains in Enteric (symptoms such as vomiting and diarrhea) and COVID-19 Outbreaks.
- Cedar remains in Respiratory and COVID-19 outbreaks.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended in the affected home areas.
No General Visitors to the Home at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Oak Home Area: Currently no residents are isolated with enteric symptoms (Public Health reviewing to declare over), three (3) residents with respiratory symptoms, and three (3) residents with COVID-19 symptoms.
- Cedar Home Area: Currently two (2) residents are isolated with respiratory symptoms and one (1) resident with COVID-19 symptoms.
- Spruce Home Area: Currently has one (1) resident isolated with respiratory symptoms and two (2) residents with COVID-19 symptoms.
Enhanced Infection Control Measures within the home include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak, and Spruce.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Outbreak Update March 16, 2023
Share Outbreak Update March 16, 2023 on Facebook Share Outbreak Update March 16, 2023 on Twitter Share Outbreak Update March 16, 2023 on Linkedin Email Outbreak Update March 16, 2023 linkCLOSED: This discussion has concluded.- The Whole Home Respiratory (symptoms such as cough, hoarse voice, sore throat, and lethargy) Outbreak continues at this time.
- Spruce remains in a COVID-19 Outbreak.
- Oak remains in Enteric (symptoms such as vomiting and diarrhea) and COVID-19 Outbreaks.
- Cedar remains in Respiratory and COVID-19 outbreaks.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended in the affected home areas.
No General Visitors to the Home at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Oak Home Area: Currently no residents are isolated with enteric symptoms (Public Health reviewing to declare over), three (3) residents with respiratory symptoms, and five (5) residents with COVID-19 symptoms.
- Cedar Home Area: Currently two (2) residents are isolated with respiratory symptoms and four (4) residents with COVID-19 symptoms.
- Spruce Home Area: Currently has one (1) resident isolated with respiratory symptoms and two (2) residents with COVID-19 symptoms.
Enhanced Infection Control Measures within the home include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak, and Spruce.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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March Family Zoom Meeting Hosted by Family Council Recording
Share March Family Zoom Meeting Hosted by Family Council Recording on Facebook Share March Family Zoom Meeting Hosted by Family Council Recording on Twitter Share March Family Zoom Meeting Hosted by Family Council Recording on Linkedin Email March Family Zoom Meeting Hosted by Family Council Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting last evening. Please click on the recording below if you wish to watch it.
Hope to see you on April 19, 2023, at the next meeting.
March 2023 Family Zoom Meeting Recording
Passcode: bS*1LeYH
March 2023 Family Council Agenda
2023 02 15 Family Council Minutes TPLTC
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Tax Receipts for Accommodation Charges for 2022
Share Tax Receipts for Accommodation Charges for 2022 on Facebook Share Tax Receipts for Accommodation Charges for 2022 on Twitter Share Tax Receipts for Accommodation Charges for 2022 on Linkedin Email Tax Receipts for Accommodation Charges for 2022 linkCLOSED: This discussion has concluded.The tax receipts for accommodation charges for 2022 should be received soon. They were mailed out at the end of February. If anyone hasn’t received anything yet, they can reach out to the Administrative Team at the Pines and we can assist with this.
Kim Gibbs- ext. 4841
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Dietician Receives Award
Share Dietician Receives Award on Facebook Share Dietician Receives Award on Twitter Share Dietician Receives Award on Linkedin Email Dietician Receives Award linkCLOSED: This discussion has concluded.The team is very proud and thankful for the service that Celine provides to the residents at the home. Congratulations, Celine.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -