The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Respiratory Outbreak Upgraded to Whole Home- March 10, 2023
Share Respiratory Outbreak Upgraded to Whole Home- March 10, 2023 on Facebook Share Respiratory Outbreak Upgraded to Whole Home- March 10, 2023 on Twitter Share Respiratory Outbreak Upgraded to Whole Home- March 10, 2023 on Linkedin Email Respiratory Outbreak Upgraded to Whole Home- March 10, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Respiratory outbreak has been upgraded to include the entire home at this time. We continue to have enteric outbreak on Oak as well as COVID-19 Outbreaks on Cedar, Oak, and Maple. Family members of those affected residents have been notified and an update will come later today.
No General Visitors to the Entire Home at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Thank you for your patience as we work through the outbreaks.
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Outbreak Update March 9, 2023
Share Outbreak Update March 9, 2023 on Facebook Share Outbreak Update March 9, 2023 on Twitter Share Outbreak Update March 9, 2023 on Linkedin Email Outbreak Update March 9, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) and COVID-19 Outbreaks. Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and COVID-19. The Cedar Enteric outbreak has been declared over at this time, March 9, 2023. Maple remains in a COVID-19 Outbreak. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended on the affected home areas.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently six (6) residents isolated with enteric symptoms and three (3) residents with COVID-19 symptoms.
Cedar Home Area: Currently twelve (12) residents isolated with respiratory symptoms and three (3) residents with COVID-19 symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Outbreak Update March 8, 2023
Share Outbreak Update March 8, 2023 on Facebook Share Outbreak Update March 8, 2023 on Twitter Share Outbreak Update March 8, 2023 on Linkedin Email Outbreak Update March 8, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) and COVID-19 Outbreaks and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and Enteric Outbreaks and Maple remains in a COVID-19 Outbreak. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks. Masks must remain on in the resident's rooms at this time and N95 masks and eye protection are highly recommended on the affected home areas.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently nine (9) residents isolated with enteric symptoms and two (2) residents with COVID-19 symptoms.
Cedar Home Area: Currently ten (10) residents isolated with respiratory symptoms, three (3) residents with COVID-19 symptoms and one(1) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Outbreak Update March 7, 2023
Share Outbreak Update March 7, 2023 on Facebook Share Outbreak Update March 7, 2023 on Twitter Share Outbreak Update March 7, 2023 on Linkedin Email Outbreak Update March 7, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and Enteric Outbreaks and Maple remains in a COVID-19 Outbreak. Oak has declared a COVID-19 outbreak as of today, March 7, 2023. N95 masks and eye protection are now required on the Oak Home Area as well. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently eleven (11) residents isolated with enteric symptoms and two (2) residents with COVID-19 symptoms.
Cedar Home Area: Currently ten (10) residents isolated with respiratory symptoms, three (3) residents with COVID-19 symptoms and one(1) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Further Outbreak Declared on Oak March 7, 2023
Share Further Outbreak Declared on Oak March 7, 2023 on Facebook Share Further Outbreak Declared on Oak March 7, 2023 on Twitter Share Further Outbreak Declared on Oak March 7, 2023 on Linkedin Email Further Outbreak Declared on Oak March 7, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Oak home area declared a COVID-19 Outbreak on March 7, 2023. We currently have two (2) residents that have tested positive for the virus. Family members of those affected residents have been notified. We will provide updates when they are available.
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Further Outbreak Declared on Cedar March 6, 2023
Share Further Outbreak Declared on Cedar March 6, 2023 on Facebook Share Further Outbreak Declared on Cedar March 6, 2023 on Twitter Share Further Outbreak Declared on Cedar March 6, 2023 on Linkedin Email Further Outbreak Declared on Cedar March 6, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Cedar home area declared a COVID-19 Outbreak on March 6, 2023. We currently have three (3) residents that have tested positive for the virus. Family members of those affected residents have been notified. We will provide updates when they are available.
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Outbreak Update March 6, 2023
Share Outbreak Update March 6, 2023 on Facebook Share Outbreak Update March 6, 2023 on Twitter Share Outbreak Update March 6, 2023 on Linkedin Email Outbreak Update March 6, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and Enteric Outbreaks and Maple remains in a COVID-19 Outbreak. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently ten (10) residents isolated with enteric symptoms.
Cedar Home Area: Currently nine (9) residents isolated with respiratory symptoms and three (3) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Further Outbreaks Declared on Cedar and Maple, March 4, 2023
Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Facebook Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Twitter Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Linkedin Email Further Outbreaks Declared on Cedar and Maple, March 4, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Cedar home area declared an Enteric Outbreak and Maple home area declared a COVID Outbreak on March 4, 2023. We will provide updates when they are available.
Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) Outbreak as well at this time.
No General Visitors to Cedar and Oak Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently nine (9) residents isolated with enteric symptoms.
Cedar Home Area: Currently eight (8) residents isolated with respiratory symptoms and two (2) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar and Maple
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar and Oak Outbreak Update, March 3, 2023
Share Cedar and Oak Outbreak Update, March 3, 2023 on Facebook Share Cedar and Oak Outbreak Update, March 3, 2023 on Twitter Share Cedar and Oak Outbreak Update, March 3, 2023 on Linkedin Email Cedar and Oak Outbreak Update, March 3, 2023 linkCLOSED: This discussion has concluded.The Oak Home Area remains in an Enteric Outbreak and the Cedar Home Area remains in a Respiratory Outbreak at this time. We currently have ten (10) residents with symptoms (such as vomiting and diarrhea) on Oak and nine (9) residents with symptoms (such as cough, horse voice, sore throat and lethargy) on Cedar. Tests have been sent out for the residents in Cedar. Family members of the affected residents have been notified.
No General Visitors to Cedar and Oak Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Enhanced Infection Control Measures at this time on Oak and Cedar include:
- Increased hand hygiene
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening on Cedar unit
- Staff cohorting where possible
- All individuals are to be masked through the home, including common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar and Oak Outbreak Update, March 2, 2023
Share Cedar and Oak Outbreak Update, March 2, 2023 on Facebook Share Cedar and Oak Outbreak Update, March 2, 2023 on Twitter Share Cedar and Oak Outbreak Update, March 2, 2023 on Linkedin Email Cedar and Oak Outbreak Update, March 2, 2023 linkCLOSED: This discussion has concluded.The Oak Home Area remains in an Enteric Outbreak and the Cedar Home Area remains in a Respiratory Outbreak at this time. We currently have seven (7) residents with symptoms on Oak and eight (8) residents with symptoms on Cedar. Tests have been sent out for the residents in Cedar.
Enhanced Infection Control Measures at this time on Oak and Cedar include:
- Increased hand hygiene
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening on Cedar unit
- Staff cohorting where possible
- All individuals are to be masked through the home and in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar
Please reach out if you have any questions.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -