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The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • January 16, 2023- Outbreak Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are nine (9) isolated Covid Positive residents and four (4) other isolated symptomatic residents with an unknown pathogen.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • January 13, 2023 - Outbreak Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are ten (10) isolated Covid Positive residents and four (4) other isolated symptomatic residents with an unknown pathogen.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • Family Update – Pines Incident

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    CLOSED: This discussion has concluded.

    Safeguarding Our Residents is Our Top Priority

    An incident of resident abuse was reported on December 6, 2022, and was immediately investigated. We took all the necessary steps including notifying family members and the Ministry of Long-Term Care in response to the incident and the employment of the staff involved was terminated.

    On Monday, January 9, 2023, Ministry Inspectors arrived at the Pines, to investigate this incident independently, in accordance with procedure. All Ministry investigations and findings are publicly reported on the Ministry of Long-Term Care website.

    Next week, Commissioner Barrette will be presenting a report to the Health Services Committee regarding this incident. Over the course of Friday, January 13, 2023, the report will be available on the Muskoka Document Centre.

    Resident Safety and Wellbeing is Everyone’s Responsibility

    We are taking any and all actions to ensure our residents feel at Home. This also means, there are times when staff may be in a position where they need to report incidents. It takes bravery and courage it takes to do the right thing.

    Moving Forward

    Quality care for our residents at the Pines is our priority. An action plan is being rolled out to ensure policies, procedures, and prevention measures are in place, including educational strategies. We are working with the Ministry, and all incidents, investigations, and findings are posted publicly.

  • Family Council Meeting Wednesday, January 18, 2023

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    CLOSED: This discussion has concluded.

    Join us on Wednesday, January 18, 2023, starting at 6:30 p.m.

    Join the Zoom Meeting link below or in person at the Pines in the Fran Coleman Room.

    https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09

    Meeting ID: 894 5526 4812

    Passcode: 506904

    Any questions related to these meetings can be directed to Jill Gaston.

    Family Council Meeting Agenda January 2023

  • Birch Enhanced Surveillance Declared Over

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Enhanced Surveillance for the Birch Home Area has been declared over as of January 13, 2023.

  • January 12, 2023- Outbreak & Enhanced Surveillance Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    We currently have 11 Covid Positive residents isolated on Maple and 6 other symptomatic residents isolated.

    We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident.

    Enhanced Infection Control Measures at this time include:

    • Increased hand hygiene
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple and Birch unit
    • Staff cohorting where possible
    • Mandatory N95 masks and Eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • No general Visitors and only 2 essential caregivers at a time in the Maple home area
    • Twice enhanced cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.

  • January 10, 2023- Outbreak & Enhanced Surveillance Update

    Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Facebook Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Twitter Share January 10, 2023- Outbreak & Enhanced Surveillance Update on Linkedin Email January 10, 2023- Outbreak & Enhanced Surveillance Update link
    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.

    We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident.

    Enhanced Infection Control Measures at this time include:

    • Increased hand hygiene
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple and Birch unit
    • Staff cohorting where possible
    • Mandatory N95 masks and Eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • No general Visitors and only 2 essential caregivers at a time on the Maple home area
    • Twice enhanced cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to a surgical mask.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.

  • January 9, 2022- Outbreak & Enhanced Surveillance Update

    Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Facebook Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Twitter Share January 9, 2022- Outbreak & Enhanced Surveillance Update on Linkedin Email January 9, 2022- Outbreak & Enhanced Surveillance Update link
    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.

    We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.

    Enhanced Infection Control Measures at this time include:

    • Increased hand hygiene
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple and Birch unit
    • Staff cohorting where possible
    • Mandatory N95 masks and Eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • No general Visitors and only 2 essential caregivers at a time on the Maple home area
    • Twice enhanced cleaning of high-touch surfaces.

    Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.

  • January 8th, 2023- Outbreak & Enhanced Surveillance Updates

    Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Facebook Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Twitter Share January 8th, 2023- Outbreak & Enhanced Surveillance Updates on Linkedin Email January 8th, 2023- Outbreak & Enhanced Surveillance Updates link
    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    We now have 12 confirmed Covid Positive residents on Maple and 6 other symptomatic residents.

    We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.

    Enhanced Infection Control Measures at this time include:

    • Increased hand hygiene
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple and Birch unit
    • Staff cohorting where possible
    • Mandatory N95 masks and Eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • No general Visitors and only 2 essential caregivers at a time on the Maple home area
    • Twice enhanced cleaning of high-touch surfaces.

    Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.

  • January 7th, 2023- Outbreak & Enhanced Surveillance Updates

    Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Facebook Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Twitter Share January 7th, 2023- Outbreak & Enhanced Surveillance Updates on Linkedin Email January 7th, 2023- Outbreak & Enhanced Surveillance Updates link

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    We now have 9 confirmed Covid Positive residents on Maple and 5 other symptomatic residents.

    We remain in enhanced respiratory surveillance in Birch with 1 covid positive resident and 1 resident with unknown pathogen on isolation.

    Enhanced Infection Control Measures at this time include:

    • Increased hand hygiene
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple and Birch unit
    • Staff cohorting where possible
    • Mandatory N95 masks and Eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • No general Visitors and only 2 essential caregivers at a time on the Maple home area
    • Twice enhanced cleaning of high-touch surfaces.


    Please reach out if you have any questions to Melissa Muir-Clark, IPAC Lead.

Page last updated: 03 Apr 2025, 01:35 PM