The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Essential Caregiver and General Visitor Policy Updates
Share Essential Caregiver and General Visitor Policy Updates on Facebook Share Essential Caregiver and General Visitor Policy Updates on Twitter Share Essential Caregiver and General Visitor Policy Updates on Linkedin Email Essential Caregiver and General Visitor Policy Updates linkCLOSED: This discussion has concluded.The leadership team has updated the policy based on the most recent MLTC changes. Please clink on the link below
If you would like to sign up as an essential caregiver. Essential Caregivers, may visit in the resident's bedroom to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision- making).
Essential Caregiver Request Form
Please complete the attached form and return to jennifer.ridgley@muskoka.on.ca
The leadership team has updated the General Visitor Policy related to the most recent MLTC update. Please click on the link below to review.
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Outbreak Update October 28, 2022
Share Outbreak Update October 28, 2022 on Facebook Share Outbreak Update October 28, 2022 on Twitter Share Outbreak Update October 28, 2022 on Linkedin Email Outbreak Update October 28, 2022 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the home as been placed in Respiratory Outbreak for the Spruce home area on October 27, 2022 and an Influenza Outbreak for the Cedar home area on October 26, 2022. The following is direction from Public Health at this time:
There are currently four (4) residents in Cedar and eight (8) residents in Spruce with respiratory symptoms that include nasal congestion, cough and mild fever.
The pathogen/virus has been identified for the ill residents on Cedar and Spruce, it is not COVID and therefore this means a 5 day isolation period for residents who are symptomatic, with symptom improvement.
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident to the Spruce and Cedar home areas.
The following enhanced measures have been implemented.
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day
- Surveillance of residents to identify any changes or development of symptoms
- The required PPE when on the unit is surgical mask and eye protection.
- The required PPE for isolated residents is droplet contact precautions including surgical mask, eye protection, gowns and gloves
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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Respiratory Outbreak Spruce Home Area October 27, 2022
Share Respiratory Outbreak Spruce Home Area October 27, 2022 on Facebook Share Respiratory Outbreak Spruce Home Area October 27, 2022 on Twitter Share Respiratory Outbreak Spruce Home Area October 27, 2022 on Linkedin Email Respiratory Outbreak Spruce Home Area October 27, 2022 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Spruce Home Area has declared a Respiratory Outbreak as of this morning.
We currently have three (3) symptomatic residents with an unknown pathogen.
Cedar Home Area remains in Influenza Outbreak at this time.
Essential Caregivers are the only visits able to enter both of these home areas and only two (2) at a time. Family members of those affected residents have been notified. We will continue to keep you updated as we work through this most recent outbreak.
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Evacuation Exercise Complete!
Share Evacuation Exercise Complete! on Facebook Share Evacuation Exercise Complete! on Twitter Share Evacuation Exercise Complete! on Linkedin Email Evacuation Exercise Complete! linkCLOSED: This discussion has concluded.Thank you to everyone that volunteered to help and to all the staff and residents for their patience as we worked through the exercise. What a great learning opportunity for our team!
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Influenza Outbreak Cedar Home Area October 26, 2022
Share Influenza Outbreak Cedar Home Area October 26, 2022 on Facebook Share Influenza Outbreak Cedar Home Area October 26, 2022 on Twitter Share Influenza Outbreak Cedar Home Area October 26, 2022 on Linkedin Email Influenza Outbreak Cedar Home Area October 26, 2022 linkCLOSED: This discussion has concluded.The outbreak in Oak has been declared over at this time.
Unfortunately, we now have an influenza case in Cedar with two other resident with symptoms as well. In collaboration with Public Health, Cedar has now been placed on outbreak as of October 26, 2022. Currently there are three (3) residents with symptoms and once (1) of which is confirmed on the home area and family members of those affected have been updated. We will continue to provide updates as we work through this most recent outbreak.
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Family Council & Family Meeting Recording
Share Family Council & Family Meeting Recording on Facebook Share Family Council & Family Meeting Recording on Twitter Share Family Council & Family Meeting Recording on Linkedin Email Family Council & Family Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting. If you would like to review the recording, please click on the link below.
Passcode: Duaeh*8u
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October 20 - Outbreak Update
Share October 20 - Outbreak Update on Facebook Share October 20 - Outbreak Update on Twitter Share October 20 - Outbreak Update on Linkedin Email October 20 - Outbreak Update linkCLOSED: This discussion has concluded.The pathogen/virus has been identified for the ill residents on Oak, it is not COVID and therefore this means a 5 day isolation period for residents who are symptomatic, with symptom improvement. The required PPE when on the unit is surgical mask and eye protection. The required PPE for isolated residents is droplet contact precautions including surgical mask, eye protection, gowns and gloves.
Updated October 24, 2022.
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UPDATE: Outbreak Declared Oak Home Area- October 18
Share UPDATE: Outbreak Declared Oak Home Area- October 18 on Facebook Share UPDATE: Outbreak Declared Oak Home Area- October 18 on Twitter Share UPDATE: Outbreak Declared Oak Home Area- October 18 on Linkedin Email UPDATE: Outbreak Declared Oak Home Area- October 18 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the home as been placed in Respiratory Outbreak for the Oak Unit. The following is direction from Public Health at this time:
This is a response to a total of ten (10) residents, five (5) residents being added in the last 24 hours being identified with respiratory symptoms that include nasal congestion, slight cough and fever. COVID-19 tests are negative and we are waiting on test results sent to Public Health.
No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident to the Oak home area.
The following enhanced measures have been implemented.
- Symptomatic residents are in isolation on droplet/contact precautions
- Enhanced cleaning of high touch surfaces twice per day on Oak
- Surveillance of residents to identify any changes or development of symptoms
- N95 masks and eye protection in the home area at this time
Please reach out if you have any questions in Melissa Muir-Clark at the home.
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October 17, 2022 — LTC Pandemic Response Updates – Webinars for LTC Family Caregivers and Residents
Share October 17, 2022 — LTC Pandemic Response Updates – Webinars for LTC Family Caregivers and Residents on Facebook Share October 17, 2022 — LTC Pandemic Response Updates – Webinars for LTC Family Caregivers and Residents on Twitter Share October 17, 2022 — LTC Pandemic Response Updates – Webinars for LTC Family Caregivers and Residents on Linkedin Email October 17, 2022 — LTC Pandemic Response Updates – Webinars for LTC Family Caregivers and Residents linkCLOSED: This discussion has concluded.The Ministry of Long-Term Care (MLTC) has partnered with the Family Councils of Ontario (FCO) and the Ontario Association of Residents' Councils (OARC) to deliver webinars for residents, family members and caregivers. The sessions will provide an overview of recent updates and give residents, family and caregivers an opportunity to have their questions answered by ministry staff. LTC homes are encouraged to share this information with their resident and family councils and to support participation where possible.
Details of the webinars are below. Please click the links to register.
Webinar for LTC family caregivers and Family Council leaders
- Date: Thursday, October 20, 2022
- Time: 1:30 p.m. – 2:30 p.m. (EST)
- Link to register: https://us06web.zoom.us/webinar/register/WN_KkzT1Z28SheRvLLIEkkJng
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Ministry Changes Effective October 14, 2022
Share Ministry Changes Effective October 14, 2022 on Facebook Share Ministry Changes Effective October 14, 2022 on Twitter Share Ministry Changes Effective October 14, 2022 on Linkedin Email Ministry Changes Effective October 14, 2022 linkCLOSED: This discussion has concluded.Here is a summary of the changes that will come into effect on Friday October 14, 2022.
Continuing
- Screening & Rapid Testing: We will continue active screener and rapid testing for everyone entering the home, every time.
- Resident Screening: Daily screening including temperature check of residents for signs and symptoms of COVID-19 continues. When in outbreak screening increases to twice a day.
- Isolation Period: remains 10 days at this time.
- Physical Distancing: Residents, staff and visitors are encouraged to continue to practice physical distancing and urged to avoid situations like crowded places in which COVID-19 may spread more easily.
Changing
- Visitor Masking: Essential Caregivers and General Visitors will be allowed to remove their mask in the residents room when they are alone with the resident. If staff enter the room, the visitor must put their mask back on. Masks are to be worn in all other areas of the building.
- Eating in Resident Rooms: Essential Caregivers and General Visitors will be allowed to remove their mask in the residents room to eat or drink with the resident. They cannot join the resident to eat a meal in the dining room or outside of the dining room. This will only be permitted in the resident’s room when they are alone. Again, their mask would need to be reapplied if staff enter the resident’s room.
- Absences: Residents are able to leave the home for all types of absences, including social day and overnight absences, and not have to be tested or isolated upon their return to the home. Unless they have symptoms of COVID-19 in which they would be tested and isolated if positive.
- Close Contact: If residents come into contact with someone with covid-19: regardless of vaccination status, residents will be monitored, but no longer need to be isolated unless they develop symptoms.
- Admission/Transfers: Testing of asymptomatic residents being admitted or transferred from the community or a facility that is not in outbreak is no longer required.
- Outbreak Definition: The definition of a confirmed outbreak have been updated to two or more residents with COVID-19 with a common link with a 10-day period (no longer includes staff or visitors in the definition).
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Visitor Limit: The provincially set limit of 4 visitors per resident at a time for indoor visits has been lifted. The limit will need to be judged on the space that is available when a resident has visitors to ensure physical distancing is in place.
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 20 2025
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April 24 2025
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -