The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE – Respiratory Outbreak Declared, November 23, 2024. No General Visitors at this time. Essential caregivers two (2) at a time, only.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
MAPLE – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
BIRCH – No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
CEDAR - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
OAK - No Visitor Restrictions at this time. General Visitors are welcome in this Home Area.
SPRUCE – Respiratory Outbreak Declared, November 23, 2024. No General Visitors at this time. Essential caregivers two (2) at a time, only.
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November 23, 2024- Respiratory Outbreak Declared Spruce Home Area
Share November 23, 2024- Respiratory Outbreak Declared Spruce Home Area on Facebook Share November 23, 2024- Respiratory Outbreak Declared Spruce Home Area on Twitter Share November 23, 2024- Respiratory Outbreak Declared Spruce Home Area on Linkedin Email November 23, 2024- Respiratory Outbreak Declared Spruce Home Area linkIn collaboration with Public Health, the spruce Home Area has declared a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
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November 22, 2024- Spruce Enhanced Surveillance Update
Share November 22, 2024- Spruce Enhanced Surveillance Update on Facebook Share November 22, 2024- Spruce Enhanced Surveillance Update on Twitter Share November 22, 2024- Spruce Enhanced Surveillance Update on Linkedin Email November 22, 2024- Spruce Enhanced Surveillance Update linkIn collaboration with Public Health, the Spruce Home Area remains on enhanced surveillance with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. There are no new cases in the past 24 hours. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on Visiting at this time; General Visitors are welcome
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions please reach out to Stephanie Albert, IPAC Lead, ext. 4752 or stephanie.albert@muskoka.on.ca
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November 21, 2024- Enhanced Surveillance Spruce Home Area
Share November 21, 2024- Enhanced Surveillance Spruce Home Area on Facebook Share November 21, 2024- Enhanced Surveillance Spruce Home Area on Twitter Share November 21, 2024- Enhanced Surveillance Spruce Home Area on Linkedin Email November 21, 2024- Enhanced Surveillance Spruce Home Area linkIn collaboration with Public Health, the Spruce Home Area remains on enhanced surveillance with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. There are no new cases in the past 24 hours. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on Visiting at this time; General Visitors are welcome
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions please reach out to Stephanie Albert, IPAC Lead, ext. 4752 or stephanie.albert@muskoka.on.ca
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Hand Hygiene - The Facts
Share Hand Hygiene - The Facts on Facebook Share Hand Hygiene - The Facts on Twitter Share Hand Hygiene - The Facts on Linkedin Email Hand Hygiene - The Facts linkHands have good germs that your body needs to stay healthy. Hands can also have bad germs on them that make you sick.
Alcohol-based hand sanitizer kills most of the bad germs that make you sick.
Alcohol-based hand sanitizers kill the good and bad germs, but the good germs quickly come back on your hands.
Alcohol-based hand sanitizer does not create antimicrobial-resistant germs.
- Alcohol-based hand sanitizers kill germs quickly and in a different way than antibiotics.
Using alcohol-based hand sanitizers to clean your hands does not cause antimicrobial resistance.
Steps To Take
When residents and visitors should clean their hands
- When entering and exiting the home and resident's home areas.
- Before touching your eyes, nose, or mouth.
- Before preparing or eating food.
- Before and after changing wound dressings or bandages.
- After using the restroom.
- After blowing your nose, coughing, or sneezing.
- After touching hospital surfaces such as bed rails, bedside tables, doorknobs, remote controls, or the phone.
How to clean hands -With an alcohol-based hand sanitizer:
- Put the product on your hands and rub your hands together.
- Cover all surfaces until hands feel dry. This should take around 15-20 seconds.
How to clean hands - With soap and water:
- Wet your hands with warm water. Use liquid soap if possible. Apply a nickel- or quarter-sized amount of soap to your hands.
- Rub your hands together until the soap forms a lather and then rub all over the top of your hands, in between your fingers and the area around and under the fingernails.
- Continue rubbing your hands for at least 15 seconds. Need a timer? Imagine singing the "Happy Birthday" song twice.
- Rinse your hands well under running water.
- Dry your hands using a paper towel if possible. Then use a dry paper towel to turn off the faucet and to open the door if needed.
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Preparing Your Heart For The Holidays
Share Preparing Your Heart For The Holidays on Facebook Share Preparing Your Heart For The Holidays on Twitter Share Preparing Your Heart For The Holidays on Linkedin Email Preparing Your Heart For The Holidays link -
November Family Council Meeting Recording
Share November Family Council Meeting Recording on Facebook Share November Family Council Meeting Recording on Twitter Share November Family Council Meeting Recording on Linkedin Email November Family Council Meeting Recording linkThank you to those that were able to attend last night's meeting. There was lots of information from Sheri Kidson, Pharmacist with CareRx, and a great discussion about the future of Family Council. Please click on the link below to watch the recording.
Passcode: x*rCj6#b
Family Council has decided to take a break for December and will start again on January 15th. Stay tuned for the guest speaker for January.
If you have questions and want to learn more about Family Council. Please reach out to Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca
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Only Three (3) Weeks Left to Provide Your Feedback
Share Only Three (3) Weeks Left to Provide Your Feedback on Facebook Share Only Three (3) Weeks Left to Provide Your Feedback on Twitter Share Only Three (3) Weeks Left to Provide Your Feedback on Linkedin Email Only Three (3) Weeks Left to Provide Your Feedback linkThank you so much to the over 80 individuals who took the time to answer the Survey. Your feedback is important to us, and it helps shape the quality of care for your loved one.
The 2024 Resident and Family Engagement Survey (click on this link above) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.
Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.
Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.
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November 20, 2024- Enhanced Surveillance Declared for Spruce Home Area
Share November 20, 2024- Enhanced Surveillance Declared for Spruce Home Area on Facebook Share November 20, 2024- Enhanced Surveillance Declared for Spruce Home Area on Twitter Share November 20, 2024- Enhanced Surveillance Declared for Spruce Home Area on Linkedin Email November 20, 2024- Enhanced Surveillance Declared for Spruce Home Area linkIn collaboration with Public Health, the Spruce Home Area has declared enhanced surveillance with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on Visiting at this time; General Visitors are welcome
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions please reach out to Stephanie Albert, IPAC Lead, ext. 4752 or stephanie.albert@muskoka.on.ca
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Your Feedback Helps Improve Quality of Life for Your Loved One
Share Your Feedback Helps Improve Quality of Life for Your Loved One on Facebook Share Your Feedback Helps Improve Quality of Life for Your Loved One on Twitter Share Your Feedback Helps Improve Quality of Life for Your Loved One on Linkedin Email Your Feedback Helps Improve Quality of Life for Your Loved One linkThank you so much to the 81 individuals who took the time to answer the Survey. Your feedback is important to us, and it helps us understand where our team needs to focus our efforts for 2025.
The 2024 Resident and Family Engagement Survey (click on this link) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.
Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.
Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.
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Family Council Meeting November 20th, 2024
Share Family Council Meeting November 20th, 2024 on Facebook Share Family Council Meeting November 20th, 2024 on Twitter Share Family Council Meeting November 20th, 2024 on Linkedin Email Family Council Meeting November 20th, 2024 linkWhen: Wednesday, November 20th 2024, 6:30 p.m.
Where: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
Guest Speaker: Sheri Kidson, Pharmacist with CareRx
- Refreshments will be served
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca
2024 Resident and Family Engagement Survey
Follow Project
Family Council
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2024
- September 2024- Family Council Items Discussed.pdf (683 KB) (pdf)
- July 2024- Family Council Agenda and Minutes.pdf (997 KB) (pdf)
- June 2024 Family Council Minutes.pdf (211 KB) (pdf)
- Family Council Agenda 2024 02 21 lr.pdf (251 KB) (pdf)
- Family Council- Agenda and Minutes, January 2024.pdf (1.13 MB) (pdf)
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2023
- December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
- 2023 11 15 FC Agenda (248 KB) (pdf)
- October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
- September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
- June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
- May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
- April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
- March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
- February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
- January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
Upcoming Family Events
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December 04 2024
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December 05 2024
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December 05 2024
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December 17 2024
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January 07 2025
Diversity Calendars
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2024 Diversity Calendars
- 01-January-Template_Diversity-Print-Calendar.pdf (470 KB) (pdf)
- 02-February-Template_Diversity-Print-Calendar.pdf (382 KB) (pdf)
- 03-March-Template_Diversity-Print-Calendar.pdf (380 KB) (pdf)
- 04-April-Template_Diversity-Print-Calendar.pdf (836 KB) (pdf)
- 05-May-Template_Diversity-Print-Calendar.pdf (378 KB) (pdf)
- 06-June-Template_Diversity-Print-Calendar.pdf (573 KB) (pdf)
- 07-July-Template_Diversity-Print-Calendar.pdf (313 KB) (pdf)
- 08-August-Template_Diversity-Print-Calendar.pdf (632 KB) (pdf)
- 09-September-Template_Diversity-Print-Calendar.pdf (886 KB) (pdf)
- 10-October-Template_Diversity-Print-Calendar.pdf (629 KB) (pdf)
- 11-November-Template_Diversity-Print-Calendar.pdf (1.01 MB) (pdf)
- 12-December-Template_Diversity-Print-Calendar.pdf (325 KB) (pdf)
- 2025 Diversity and Inclusion Digital Calendar
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
- Resident Admission Handbook (16.2 MB) (pdf)
- Long-Term Care Action Line (18.3 KB) (pdf)
- Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
- Resources for Patients Family Members and Caregivers.png (411 KB) (png)
- 9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
- Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
- The Pines Emergency Preparedness and Response 2024.pdf (4.51 MB) (pdf)
- Fire plan 2023 - updated October 2023.pdf (1.32 MB) (pdf)
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Departmental Contingency Plans
- Updated November 2023- Administrative Contingency Plan.pdf (203 KB) (pdf)
- Updated November 2023- Dietary Contingency Plan.pdf (216 KB) (pdf)
- Updated November 2023- Environmental Contingency Plan.pdf (219 KB) (pdf)
- Updated November 2023- Nursing Contingency Plan.pdf (240 KB) (pdf)
- Updated November 2023- Activities Contingency Plan.pdf (196 KB) (pdf)
Infection Control Resources
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -