The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
-
January Family Council Meeting Will Be Online Only
Share January Family Council Meeting Will Be Online Only on Facebook Share January Family Council Meeting Will Be Online Only on Twitter Share January Family Council Meeting Will Be Online Only on Linkedin Email January Family Council Meeting Will Be Online Only linkPlease note that this meeting will be fully online and not available in person
Join us to learn and ask any questions that you might have.
When: Wednesday, January 15, 202,5 at 6:30 pm
Where: Virtual
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success
Meeting ID: 829 4229 6115
Passcode: 656014
Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson
We will also be reviewing the Resident and Family Engagement Survey Results and seeking feedback around the action plan
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.
-
January 10, 2025- Spruce Home Area Outbreak Update
Share January 10, 2025- Spruce Home Area Outbreak Update on Facebook Share January 10, 2025- Spruce Home Area Outbreak Update on Twitter Share January 10, 2025- Spruce Home Area Outbreak Update on Linkedin Email January 10, 2025- Spruce Home Area Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead stephanie.albert@muskoka.on.ca
-
January 9, 2025- Spruce Outbreak Update
Share January 9, 2025- Spruce Outbreak Update on Facebook Share January 9, 2025- Spruce Outbreak Update on Twitter Share January 9, 2025- Spruce Outbreak Update on Linkedin Email January 9, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
-
January 8, 2025- Spruce Outbreak Update
Share January 8, 2025- Spruce Outbreak Update on Facebook Share January 8, 2025- Spruce Outbreak Update on Twitter Share January 8, 2025- Spruce Outbreak Update on Linkedin Email January 8, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
-
January 7, 2025- Spruce Outbreak Update
Share January 7, 2025- Spruce Outbreak Update on Facebook Share January 7, 2025- Spruce Outbreak Update on Twitter Share January 7, 2025- Spruce Outbreak Update on Linkedin Email January 7, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.
The following infection control measures are to be implemented:
Surgical Masks are highly recommended in the Spruce Home Area
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Immediate isolation of any residents with new symptom onset
Dedicated equipment for those residents that share bathrooms.
Cohorting of staff, when possible.
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
Increased hand hygiene and PPE audits in the home area with coaching
No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
-
January 6, 2025- Spruce Outbreak Update
Share January 6, 2025- Spruce Outbreak Update on Facebook Share January 6, 2025- Spruce Outbreak Update on Twitter Share January 6, 2025- Spruce Outbreak Update on Linkedin Email January 6, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
-
Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025
Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Facebook Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Twitter Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Linkedin Email Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 linkIn collaboration with Public Health, the Spruce home area has declared a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak.
-
January Family Council Meeting
Share January Family Council Meeting on Facebook Share January Family Council Meeting on Twitter Share January Family Council Meeting on Linkedin Email January Family Council Meeting linkJoin us to learn and ask any questions that you might have.
When: Wednesday, January 15, 202,5 at 6:30 pm
Where: The Pines in the Fran Coleman Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success
Meeting ID: 829 4229 6115
Passcode: 656014
Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson
We will also be reviewing the Resident and Family Engagement Survey Results
- Refreshments will be served
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.
-
Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch
Share Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch on Facebook Share Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch on Twitter Share Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch on Linkedin Email Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch linkNEW: December 31, 2024 — OARC Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch – Wednesday, January 15th at 2:00 p.m. – 3:00 p.m. EST
Residents are invited to join the Ontario Association of Residents’ Councils (OARC) as we welcome guests from the Ministry of Long-Term Care’s Inspection Branch for our next live webinar!
As the people who live in long-term care homes 24 hours a day, 7 days a week, residents and their Residents’ Councils bring valuable insights and feedback when meeting with Long-Term Care Inspectors. In this session, residents will learn more about the Inspections program and how the Ministry of Long-Term Care continues to modernize its regulatory approach.
Register Here: https://us06web.zoom.us/webinar/register/WN_mozvBrYSTZ6VYMY9jeuCVA#/registration
Thank you for sharing this learning opportunity with residents, Residents’ Councils, and their supportive partners at your long-term care home. We look forward to seeing you on January 15th!
The Ministry of Long-Term Care does not endorse or sponsor specific learning and education activities. All long-term care sector associations play important roles in contributing to the goals of quality of life and quality of care in Ontario’s long-term care homes.
-
Residents' Bill of Rights
Share Residents' Bill of Rights on Facebook Share Residents' Bill of Rights on Twitter Share Residents' Bill of Rights on Linkedin Email Residents' Bill of Rights linkBelow is information from the Ontario Association of Residents' Councils regarding the Residents' Bill of Rights. For more information, click on the links below or the website at the bottom.
The formation of residents’ rights afforded to all persons living in long-term care homes, began in the early 1950’s and grew to 29 distinct rights. The Ontario Residents’ Bill of Rights is embedded in our provincial legislation, the Fixing Long-Term Care Act (FLTCA), 2021, and accompanying Regulations (O. Reg. 246/22)
All long-term care homes in Ontario (including those formerly known as nursing homes, municipal homes for the aged, and charitable homes) are governed by the Fixing Long-Term Care Act. The requirements in the LTCHA ensure that residents of these homes receive safe, consistent, and high-quality resident-centered care in settings where residents feel at home, are treated with respect, and have the supports and services they need for their health and well-being.
Residents’ Councils review and promote the Residents’ Bill of Rights. The following resources are some of the supports available to provide a deeper understanding of the rights.
Access the English Residents’ Bill of Rights here
To access an English video/audio version of the Residents’ Bill of Rights click here.
To access translations of the Residents’ Bill of Rights in different languages, click here.
To learn more about enhancing Residents’ Bill of Rights Education at your home, check our Through Our Eyes
Follow Project
Family Council
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
Upcoming Family Events
-
April 01 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
-
Dietary Menus
-
February Maple Activity Calendar.pdf (110 KB) (pdf)
-
February Cedar Activity Calendar.pdf (103 KB) (pdf)
-
February Spruce Activity Calendar.pdf (102 KB) (pdf)
-
February Birch Activity Calendar.pdf (101 KB) (pdf)
-
February Oak Activity Calendar.pdf (102 KB) (pdf)
-
March 2025 Maple Activity Calendar.pdf (93.2 KB) (pdf)
-
March 2025 Birch Activity Calendar.pdf (92.9 KB) (pdf)
-
March 2025 Oak Activity Calendar.pdf (96.9 KB) (pdf)
-
March 2025 Cedar Activity Calendar.pdf (98 KB) (pdf)
-
March 2025 Spruce Activity Calendar.pdf (94.1 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
-
Resident Admission Handbook (16.2 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
-
The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
-
Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
-
Departmental Contingency Plans
-
Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
-
Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
-
Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
-
Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
-
Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
-
-
Pandemic Management Plan- 2025 (912 KB) (pdf)
-
Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
-
2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
-
Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
-
The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
-
The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
-
2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
-
Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -