The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • November 28, 2024- Spruce Outbreak Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Ten (10) residents have symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge.

  • November 27, 2024- Spruce Outbreak Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Ten (10) residents have symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge.

  • November 26, 2024- Spruce Outbreak Update

    Share November 26, 2024- Spruce Outbreak Update on Facebook Share November 26, 2024- Spruce Outbreak Update on Twitter Share November 26, 2024- Spruce Outbreak Update on Linkedin Email November 26, 2024- Spruce Outbreak Update link
    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Ten (10) residents have symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge.

  • November 25, 2024- Spruce Outbreak Update

    Share November 25, 2024- Spruce Outbreak Update on Facebook Share November 25, 2024- Spruce Outbreak Update on Twitter Share November 25, 2024- Spruce Outbreak Update on Linkedin Email November 25, 2024- Spruce Outbreak Update link
    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Ten (10) residents have symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge.

  • November 24, 2024- Spruce Outbreak Update

    Share November 24, 2024- Spruce Outbreak Update on Facebook Share November 24, 2024- Spruce Outbreak Update on Twitter Share November 24, 2024- Spruce Outbreak Update on Linkedin Email November 24, 2024- Spruce Outbreak Update link
    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the spruce Home Areareamins is experiencing a Respiratory outbreak. Six (6) residents have symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, don't hesitate to get in touch with the nurse in charge.


  • November 23, 2024- Respiratory Outbreak Declared Spruce Home Area

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the spruce Home Area has declared a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions, please reach out to the nurse in charge.

  • November 22, 2024- Spruce Enhanced Surveillance Update

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains on enhanced surveillance with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. There are no new cases in the past 24 hours. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No impact on Visiting at this time; General Visitors are welcome

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please reach out to Stephanie Albert, IPAC Lead, ext. 4752 or stephanie.albert@muskoka.on.ca

  • November 21, 2024- Enhanced Surveillance Spruce Home Area

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Spruce Home Area remains on enhanced surveillance with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. There are no new cases in the past 24 hours. Family members of those residents affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks to be worn in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening in Spruce Home Area
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No impact on Visiting at this time; General Visitors are welcome

    Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please reach out to Stephanie Albert, IPAC Lead, ext. 4752 or stephanie.albert@muskoka.on.ca

  • Hand Hygiene - The Facts

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    CLOSED: This discussion has concluded.

    Hands have good germs that your body needs to stay healthy. Hands can also have bad germs on them that make you sick.

    Alcohol-based hand sanitizer kills most of the bad germs that make you sick.

    Alcohol-based hand sanitizers kill the good and bad germs, but the good germs quickly come back on your hands.

    Alcohol-based hand sanitizer does not create antimicrobial-resistant germs.

    • Alcohol-based hand sanitizers kill germs quickly and in a different way than antibiotics.

    Using alcohol-based hand sanitizers to clean your hands does not cause antimicrobial resistance.

    Steps To Take

    When residents and visitors should clean their hands

    • When entering and exiting the home and resident's home areas.
    • Before touching your eyes, nose, or mouth.
    • Before preparing or eating food.
    • Before and after changing wound dressings or bandages.
    • After using the restroom.
    • After blowing your nose, coughing, or sneezing.
    • After touching hospital surfaces such as bed rails, bedside tables, doorknobs, remote controls, or the phone.

    How to clean hands -With an alcohol-based hand sanitizer:

    1. Put the product on your hands and rub your hands together.
    2. Cover all surfaces until hands feel dry. This should take around 15-20 seconds.

    How to clean hands - With soap and water:

    1. Wet your hands with warm water. Use liquid soap if possible. Apply a nickel- or quarter-sized amount of soap to your hands.
    2. Rub your hands together until the soap forms a lather and then rub all over the top of your hands, in between your fingers and the area around and under the fingernails.
    3. Continue rubbing your hands for at least 15 seconds. Need a timer? Imagine singing the "Happy Birthday" song twice.
    4. Rinse your hands well under running water.
    5. Dry your hands using a paper towel if possible. Then use a dry paper towel to turn off the faucet and to open the door if needed.
  • Preparing Your Heart For The Holidays

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    CLOSED: This discussion has concluded.

Page last updated: 02 Apr 2025, 12:19 PM