The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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February Family Council Meeting Recording
Share February Family Council Meeting Recording on Facebook Share February Family Council Meeting Recording on Twitter Share February Family Council Meeting Recording on Linkedin Email February Family Council Meeting Recording linkThank you to those that were able to attend the meeting. If you would like to review the recording, please click on the link below. This is a reminder that the records will be the minutes for this Council. Below are the guest speakers who participated in the meeting and information about how to get in touch with a Family Council member to get more information.
February 2025 Family Council Agenda
February Family Council Recording
Passcode: #h7sU9O!
February Guest Speakers- Responsive Behaviours: Andrea Groomes, Social Worker, Jennifer Carriere, Assistant Director of Care & Jamie Nelson, Registered Nurse with North Simcoe Muskoka Specialized Geriatric Services
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.
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Outbreak Update February 21, 2025
Share Outbreak Update February 21, 2025 on Facebook Share Outbreak Update February 21, 2025 on Twitter Share Outbreak Update February 21, 2025 on Linkedin Email Outbreak Update February 21, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 10 0 10 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Do you have feedback related to your loved one?
Share Do you have feedback related to your loved one? on Facebook Share Do you have feedback related to your loved one? on Twitter Share Do you have feedback related to your loved one? on Linkedin Email Do you have feedback related to your loved one? link -
February 20, 2025- Oak Home Area Outbreak Update
Share February 20, 2025- Oak Home Area Outbreak Update on Facebook Share February 20, 2025- Oak Home Area Outbreak Update on Twitter Share February 20, 2025- Oak Home Area Outbreak Update on Linkedin Email February 20, 2025- Oak Home Area Outbreak Update linkIn collaboration with Public Health, the Oak home area has declared a respiratory outbreak. We currently have (10) ten residents with symptoms of runny nose, cough, congestion, and/or sore throat. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Respiratory Outbreak Declared on Oak Home Area, February 19, 2025
Share Respiratory Outbreak Declared on Oak Home Area, February 19, 2025 on Facebook Share Respiratory Outbreak Declared on Oak Home Area, February 19, 2025 on Twitter Share Respiratory Outbreak Declared on Oak Home Area, February 19, 2025 on Linkedin Email Respiratory Outbreak Declared on Oak Home Area, February 19, 2025 linkIn collaboration with Public Health, the Oak home area has declared a respiratory outbreak. We currently have (9) nine residents with symptoms of runny nose, cough, congestion, and/or sore throat. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Birch Respiratory Outbreak Declared Over, February 18, 2025
Share Birch Respiratory Outbreak Declared Over, February 18, 2025 on Facebook Share Birch Respiratory Outbreak Declared Over, February 18, 2025 on Twitter Share Birch Respiratory Outbreak Declared Over, February 18, 2025 on Linkedin Email Birch Respiratory Outbreak Declared Over, February 18, 2025 linkIn collaboration with Public Health, the Birch Home Area Respiratory Outbreak has been declared over.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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February 17, 2025- Outbreak Update
Share February 17, 2025- Outbreak Update on Facebook Share February 17, 2025- Outbreak Update on Twitter Share February 17, 2025- Outbreak Update on Linkedin Email February 17, 2025- Outbreak Update linkThe Birch home area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Birch Respiratory 1 3 4 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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Family Council Meeting February 19th, 2025
Share Family Council Meeting February 19th, 2025 on Facebook Share Family Council Meeting February 19th, 2025 on Twitter Share Family Council Meeting February 19th, 2025 on Linkedin Email Family Council Meeting February 19th, 2025 linkAre you looking for more information about the Pines or the different departments? If you are, the Family Council Meeting is the right place for you! This month we will be hearing from members of the responsive behaviours committee. Attend to find out what are responsive behaviours and what our team is doing to support residents, family members, and staff related to responsive behaviours.
When: Wednesday, February 19, 2025 at 6:30 pm
Where: Virtual using the link below
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liasion to connect you with a member of the Family Council.
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Outbreak Update- February 15, 2025
Share Outbreak Update- February 15, 2025 on Facebook Share Outbreak Update- February 15, 2025 on Twitter Share Outbreak Update- February 15, 2025 on Linkedin Email Outbreak Update- February 15, 2025 linkThe Birch home area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Birch Respiratory 1 3 4 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.
Thank you for your patience as we worked through the outbreaks.
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Administrator Leave
Share Administrator Leave on Facebook Share Administrator Leave on Twitter Share Administrator Leave on Linkedin Email Administrator Leave linkPlease be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of the day, February 21, 2025, for approximately six (6) weeks. Family members can reach out to Dallas Miller, Director of Care at dallas.miller@muskoka.on.ca, with any nursing or care-related concerns or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.
Follow Project
Family Council
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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REVISED Draft- Family Council Terms of Reference January 2025 (147 KB) (pdf)
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2024
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September 2024- Family Council Items Discussed.pdf (683 KB) (pdf)
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July 2024- Family Council Agenda and Minutes.pdf (997 KB) (pdf)
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June 2024 Family Council Minutes.pdf (211 KB) (pdf)
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Family Council Agenda 2024 02 21 lr.pdf (251 KB) (pdf)
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Family Council- Agenda and Minutes, January 2024.pdf (1.13 MB) (pdf)
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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March 04 2025
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March 18 2025
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March 19 2025
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April 01 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -