The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.



Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.



  • January Family Council Meeting Recording

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    Thank you to those that were able to attend the meeting. If you would like to review the recording, please click the link below. Moving forward, the records will be the minutes for this Council. Below are the guest speakers who participated in the meeting and information about how to get in touch with a family council member to get more information.

    Family Council Agenda January 15, 2025

    Family Council Draft Terms of Reference, January 2025

    Family Council Minutes (Recording) January 15, 2025

    Passcode: D.A0U8R*


    January Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson

    Resident and Family Engagement Survey Results and Action Plan, Jennifer Ridgley

    Family Councils Ontario

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.

  • Winter Weather Can Create Safety Hazards in the Home

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    As we are in the midst of the winter weather, we have noted that winter footwear in the home is creating a slipping hazard for residents, staff, and visitors, due to snow melting off the boots.

    We encourage you to bring a change of footwear or you can apply the boot covers provided in the front entrance of the home. We have added a bench and an area for you to place your boots when visiting. Please see the picture above.

    Thank you for helping to keep everyone safe in the home.

  • Supporting Hand Hygiene When Entering and Exiting the Home

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    Reducing the risk of serious illness for residents and the risk of outbreaks is important to quality care. One of the biggest ways to keep the residents healthy is to wash our hands. Please ensure you use the hand sanitizer coming into the home, when leaving, and when entering and exiting each home area at a minimum. It is also recommended to sanitize your hands before and after a meal with your loved one, and after you cough or sneeze.

    We have added an automatic hand sanitizer with information to help support this processing when entering the home. This is the most important thing you can do to prevent the spread of infections in the home.

    We have been through several outbreaks in the past few months and want to ensure that we are doing everything possible to prevent the residents from getting sick.

    Please be diligent with your hand hygiene when in the home.

    If you have any questions related to this or other infection control practices in the home, please connect with Stephanie Albert, IPAC Lead at ext. 4752 or stephanie.albert@muskoka.on.ca

  • Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy

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    Updated versions are now available on the Resident and Family Portal. On the right-hand sidebar under Emergency Preparedness Plans, you can request to see a printed copy at the home.

  • Family Council Meeting Tonight

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    Family Council Meeting

    When: Wednesday, January 15, 2025 6:30 p.m.

    Where: Virtual

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09

    Meeting ID: 829 4229 6115

    Passcode: 656014

    We look forward to seeing you there!

    Family Councils Ontario

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liasion to connect you with a member of family council.

  • Spruce Outbreak Declared Over, January 11, 2025

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    In collaboration with Public Health, the Spruce Home Area Outbreak has been declared over. General visitors are now welcome in the home area. Please ensure that you screen yourself before your visit and if your feeeling unwell, please postpone your visit. Please also ensure that you are diligent with hand hygiene when in the home. Thank you for your patience as we worked through the outbreak.

  • Upcoming Family Events

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  • Updates from the Environmental Team

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    Lost & Found: If your loved one is missing any items, we have a lost and found to the right of the laundry room. See the picture above. The next time you visit your loved one, we encourage you to check the lost and found.


    Labeling Items: If you have purchased new items for your loved one, please take them to the laundry department for labeling before leaving them with your loved one. If they are not labeled first, there is a potential that the items will be lost. This includes items like bedspreads and pillowcases that you might bring in. If you are unsure if it needs to be labeled or not, please check with our experts in the laundry department.

  • January Family Council Meeting Will Be Online Only

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    Please note that this meeting will be fully online and not available in person

    Join us to learn and ask any questions that you might have.

    When: Wednesday, January 15, 202,5 at 6:30 pm

    Where: Virtual

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success

    Meeting ID: 829 4229 6115

    Passcode: 656014

    Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson

    We will also be reviewing the Resident and Family Engagement Survey Results and seeking feedback around the action plan

    We look forward to seeing you there!

    Family Councils Ontario

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.

  • January 10, 2025- Spruce Home Area Outbreak Update

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    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead stephanie.albert@muskoka.on.ca

Page last updated: 17 Jan 2025, 01:37 PM