The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Outbreak Update - March 28-30, 2025
Share Outbreak Update - March 28-30, 2025 on Facebook Share Outbreak Update - March 28-30, 2025 on Twitter Share Outbreak Update - March 28-30, 2025 on Linkedin Email Outbreak Update - March 28-30, 2025 linkThe next outbreak update will be provided on Monday, March 31, 2025.
In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 20 residents in isolation – confirmed cases
Cedar – 16 residents in isolation – confirmed cases
Spruce – 9 residents in isolation – confirmed cases
Maple – 15 residents in isolation – confirmed cases
Birch – 8 resident in isolation – confirmed casesEssential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Secondary Notice - Phase 2 Site Blasting at 100 Pine
Share Secondary Notice - Phase 2 Site Blasting at 100 Pine on Facebook Share Secondary Notice - Phase 2 Site Blasting at 100 Pine on Twitter Share Secondary Notice - Phase 2 Site Blasting at 100 Pine on Linkedin Email Secondary Notice - Phase 2 Site Blasting at 100 Pine linkMarch 26, 2025
Notice to Tenants and Staff: 102 Pine Street and The Pines LTCF 98 Pine Street
RE: Phase 2- Site Blasting at 100 Pine- Monday, March 31 to Friday, April 4
Between 8:00am and 5:00pmPhase 2 of rock blasting will tentatively commence on Monday, March 31 until approximately Friday, April 4, 2025, to complete the expansion of the parking area, located at the north end of the construction site behind the rear parking areas. To minimize disruption to the property, localized blasting is being completed to avoid the prolonged noise that would result from the use of mechanical equipment to fracture and remove the rock. This blasting will be similar in noise to Phase 1 completed in fall 2024.
Residents will hear a three-horn system during blasting 30 seconds prior, and again immediately before and at completion of the blasts. It is recommended to keep your windows closed on this day to reduce any noise or dust within living units. It is recommended that vehicles avoid the rear parking lot to avoid dust or potential damage during this time. Residents and staff are requested to park on Pine Street or plan to be off premises, if possible, during the completion of this work.
All residents and guests are requested to use the main entrance to access and exit McVittie Place to further minimize risk and avoid the construction area. During the blasting activities, the fire route will be closed to foot traffic. The municipal sidewalks along Pine Street are recommended for use. For your safety, please obey all safety signage and fenced work areas during construction. Thank you in advance for your cooperation.
Should you have any questions regarding this project please call the following number:
Business Hours: (705) 645-2100, Extension 4510
Monday to Friday 8:30 a.m. to 4:30 p.m.Sincerely,
Shannon Lockwood
Capital Project Coordinator -
2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan
Share 2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan on Facebook Share 2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan on Twitter Share 2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan on Linkedin Email 2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan linkPlease find linked below the 2025-2026 approved report and plan. Thank you to those who participated in the creation and for providing helpful feedback to our team. We will be working on the change ideas within the plan with the hopes of reaching the targets set out in the plan.
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Bracebridge Mobility
Share Bracebridge Mobility on Facebook Share Bracebridge Mobility on Twitter Share Bracebridge Mobility on Linkedin Email Bracebridge Mobility linkBracebridge Mobility is a public specialized transportation service made available through the Town of Bracebridge for those who are unable to use Bracebridge Transit due to mobility difficulties. The service is a shared-ride service, travelling on door-to-door basis within the Bracebridge Transit Urban Service area.
For more information in this service, see the flyer below or visit website their website!
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Connection Cafe - April 1 Cancellation
Share Connection Cafe - April 1 Cancellation on Facebook Share Connection Cafe - April 1 Cancellation on Twitter Share Connection Cafe - April 1 Cancellation on Linkedin Email Connection Cafe - April 1 Cancellation link -
Outbreak Update - March 27, 2025
Share Outbreak Update - March 27, 2025 on Facebook Share Outbreak Update - March 27, 2025 on Twitter Share Outbreak Update - March 27, 2025 on Linkedin Email Outbreak Update - March 27, 2025 linkIn collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 20 residents in isolation – confirmed cases
Cedar – 15 residents in isolation – confirmed cases
Spruce – 9 residents in isolation – confirmed cases
Maple – 15 residents in isolation – confirmed cases
Birch – 7 resident in isolation – confirmed casesEssential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - March 26, 2025
Share Outbreak Update - March 26, 2025 on Facebook Share Outbreak Update - March 26, 2025 on Twitter Share Outbreak Update - March 26, 2025 on Linkedin Email Outbreak Update - March 26, 2025 linkIn collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 16 residents in isolation – confirmed cases
Cedar – 15 residents in isolation – confirmed cases
Spruce – 10 residents in isolation – confirmed cases
Maple – 15 residents in isolation – confirmed cases
Birch – 7 resident in isolation – confirmed casesEssential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - March 25, 2025
Share Outbreak Update - March 25, 2025 on Facebook Share Outbreak Update - March 25, 2025 on Twitter Share Outbreak Update - March 25, 2025 on Linkedin Email Outbreak Update - March 25, 2025 linkIn collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 14 residents in isolation – confirmed cases
Cedar – 14 residents in isolation – confirmed cases
Spruce – 7 residents in isolation – confirmed cases
Maple – 14 residents in isolation – confirmed cases
Birch – 7 resident in isolation – confirmed casesEssential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - March 24, 2025
Share Outbreak Update - March 24, 2025 on Facebook Share Outbreak Update - March 24, 2025 on Twitter Share Outbreak Update - March 24, 2025 on Linkedin Email Outbreak Update - March 24, 2025 linkIn collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 13 residents in isolation – confirmed cases
Cedar – 13 residents in isolation – confirmed cases
Spruce – 5 residents in isolation – confirmed cases
Maple – 12 residents in isolation – confirmed cases
Birch – 7 resident in isolation – confirmed casesEssential Caregivers only at this time, no General Visitors to the entire home.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - March 21-23, 2025
Share Outbreak Update - March 21-23, 2025 on Facebook Share Outbreak Update - March 21-23, 2025 on Twitter Share Outbreak Update - March 21-23, 2025 on Linkedin Email Outbreak Update - March 21-23, 2025 linkThe next outbreak update will be provided on Monday, March 24, 2025.
In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.
Oak – 13 residents in isolation – confirmed cases
Cedar – 11 residents in isolation – confirmed cases
Spruce – 2 resident in isolation – swab results pending
Maple – 6 residents in isolation – swab results pending
Birch – 4 resident in isolation – swab results pendingTo help support the outbreak, all planned activities for this weekend have been canceled. Essential Caregivers only at this time, no General Visitors to the entire home.
Infection Control Guidelines for all Home Areas
Please follow these steps to help keep everyone safe:Wear Surgical Masks
- Everyone must wear a surgical mask facility wide.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 01 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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February Maple Activity Calendar.pdf (110 KB) (pdf)
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February Cedar Activity Calendar.pdf (103 KB) (pdf)
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February Spruce Activity Calendar.pdf (102 KB) (pdf)
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February Birch Activity Calendar.pdf (101 KB) (pdf)
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February Oak Activity Calendar.pdf (102 KB) (pdf)
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March 2025 Maple Activity Calendar.pdf (93.2 KB) (pdf)
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March 2025 Birch Activity Calendar.pdf (92.9 KB) (pdf)
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March 2025 Oak Activity Calendar.pdf (96.9 KB) (pdf)
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March 2025 Cedar Activity Calendar.pdf (98 KB) (pdf)
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March 2025 Spruce Activity Calendar.pdf (94.1 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -