The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.



Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.



  • February Family Council Meeting Recording

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    Thank you to those that were able to attend the meeting. If you would like to review the recording, please click on the link below. This is a reminder that the records will be the minutes for this Council. Below are the guest speakers who participated in the meeting and information about how to get in touch with a Family Council member to get more information.

    February 2025 Family Council Agenda

    February Family Council Recording

    Passcode: #h7sU9O!


    February Guest Speakers- Responsive Behaviours: Andrea Groomes, Social Worker, Jennifer Carriere, Assistant Director of Care & Jamie Nelson, Registered Nurse with North Simcoe Muskoka Specialized Geriatric Services


    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.

  • Outbreak Update February 21, 2025

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    The Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat.

    Family members of those affected have been notified.

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory 10 0 10

    The following infection control measures are to be implemented:

    • Surgical Masks are to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time

    We will continue to provide updates as we move through the outbreak.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Do you have feedback related to your loved one?

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  • February 20, 2025- Oak Home Area Outbreak Update

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    In collaboration with Public Health, the Oak home area has declared a respiratory outbreak. We currently have (10) ten residents with symptoms of runny nose, cough, congestion, and/or sore throat. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are required in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time

    We will continue to provide updates as we move through the outbreak.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Respiratory Outbreak Declared on Oak Home Area, February 19, 2025

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    In collaboration with Public Health, the Oak home area has declared a respiratory outbreak. We currently have (9) nine residents with symptoms of runny nose, cough, congestion, and/or sore throat. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are required in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time

    We will continue to provide updates as we move through the outbreak.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Birch Respiratory Outbreak Declared Over, February 18, 2025

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    In collaboration with Public Health, the Birch Home Area Respiratory Outbreak has been declared over.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.

    Thank you for your patience as we worked through the outbreaks.

  • February 17, 2025- Outbreak Update

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    The Birch home area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.

    Family members of those affected have been notified.

    Home Area Type Active Cases Resolved Cases Total Cases
    Birch Respiratory 1 3 4


    The following infection control measures are to be implemented:

    • Surgical Masks are to be worn in the Birch Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time


    We will continue to provide updates as we move through the outbreak.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.

    Thank you for your patience as we worked through the outbreaks.

  • Family Council Meeting February 19th, 2025

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    Are you looking for more information about the Pines or the different departments? If you are, the Family Council Meeting is the right place for you! This month we will be hearing from members of the responsive behaviours committee. Attend to find out what are responsive behaviours and what our team is doing to support residents, family members, and staff related to responsive behaviours.

    When: Wednesday, February 19, 2025 at 6:30 pm

    Where: Virtual using the link below

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09

    Meeting ID: 829 4229 6115

    Passcode: 656014

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liasion to connect you with a member of the Family Council.

  • Outbreak Update- February 15, 2025

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    The Birch home area remains in a respiratory outbreak, with symptoms such as cough, nasal discharge, congestion, etc.

    Family members of those affected have been notified.

    Home Area Type Active Cases Resolved Cases Total Cases
    Birch Respiratory 1 3 4


    The following infection control measures are to be implemented:

    • Surgical Masks are to be worn in the Birch Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time


    We will continue to provide updates as we move through the outbreak.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    Please ensure that you screen yourself before your visit, and if you feel unwell, please postpone your visit. Please also ensure you are diligent with hand hygiene when in the home.

    Thank you for your patience as we worked through the outbreaks.

  • Administrator Leave

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    Please be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of the day, February 21, 2025, for approximately six (6) weeks. Family members can reach out to Dallas Miller, Director of Care at dallas.miller@muskoka.on.ca, with any nursing or care-related concerns or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.

Page last updated: 21 Feb 2025, 10:58 AM