The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Upcoming Family Event- Caregiver Education
Share Upcoming Family Event- Caregiver Education on Facebook Share Upcoming Family Event- Caregiver Education on Twitter Share Upcoming Family Event- Caregiver Education on Linkedin Email Upcoming Family Event- Caregiver Education linkCLOSED: This discussion has concluded. -
October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update
Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Facebook Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Twitter Share October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update on Linkedin Email October 18, 2024- Maple and Birch Outbreak and Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple8311Birch404Oak303The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October 17, 2024- Maple & Birch Update and Oak Enhanced Surveillance Update
Share October 17, 2024- Maple & Birch Update and Oak Enhanced Surveillance Update on Facebook Share October 17, 2024- Maple & Birch Update and Oak Enhanced Surveillance Update on Twitter Share October 17, 2024- Maple & Birch Update and Oak Enhanced Surveillance Update on Linkedin Email October 17, 2024- Maple & Birch Update and Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak as well as Oak Home Area remains under Enhanced Surveillance. Residents have symptoms such as cough, runny nose, nasal congestion, sore throat, and/or hoarse voice. We received results from testing with Public Health, and both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesMaple7310Birch404Oak303The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October 16, 2024- Outbreak Update for Maple & Birch plus Enhanced Surveillance for Oak
Share October 16, 2024- Outbreak Update for Maple & Birch plus Enhanced Surveillance for Oak on Facebook Share October 16, 2024- Outbreak Update for Maple & Birch plus Enhanced Surveillance for Oak on Twitter Share October 16, 2024- Outbreak Update for Maple & Birch plus Enhanced Surveillance for Oak on Linkedin Email October 16, 2024- Outbreak Update for Maple & Birch plus Enhanced Surveillance for Oak linkCLOSED: This discussion has concluded.In collaboration with Public Health, The Maple and Birch Home Areas are experiencing a respiratory outbreak. We currently have nine (9) active residents isolated with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice and one (1) resolved case. We received results from testing that was sent to Public Health, both COVID-19 and Rhinovirus have been detected as causative agents for the outbreaks.
We remain on enhanced surveillance in the Oak Home Area. Three (3) residents have been isolated in total with respiratory symptoms, but at this time, we do not meet the definition of an outbreak in this home area, according to Public Health.
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple, Birch, and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple, Birch, and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple & Birch Home Areas only
- No General Visitors to Maple & Birch Home Areas
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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October 15, 2024- Maple Outbreak & Oak Enhanced Surveillance Update
Share October 15, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 15, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 15, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 15, 2024- Maple Outbreak & Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, The Maple Home Area is experiencing a respiratory outbreak. Three (3) Maple residents have tested positive for COVID-19, with one (1) of the cases being resolved. We currently have seven (7) active residents isolated with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. We received results from testing that was sent to Public Health and Rhinovirus has been detected as another causative agent.
We remain on enhanced surveillance in the Oak Home Area. Three (3) residents have been isolated in total with respiratory symptoms, but at this time, we do not meet the definition of an outbreak in this home area, according to Public Health.
Please see the notice from earlier today regarding the Birch home area which has now declared an outbreak
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Stephanie Albert RPN, IPAC Lead
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Respiratory Outbreak Declared Birch Home Area, October 15, 2024
Share Respiratory Outbreak Declared Birch Home Area, October 15, 2024 on Facebook Share Respiratory Outbreak Declared Birch Home Area, October 15, 2024 on Twitter Share Respiratory Outbreak Declared Birch Home Area, October 15, 2024 on Linkedin Email Respiratory Outbreak Declared Birch Home Area, October 15, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Birch Home Area has declared a Respiratory Outbreak with three (3) residents with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Birch Home Area
- No General Visitors to the Birch Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
Thank you
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October 14, 2024- Maple Outbreak & Oak Enhanced Surveillance Update
Share October 14, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 14, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 14, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 14, 2024- Maple Outbreak & Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area is experiencing a respiratory outbreak in collaboration with Public Health. One (1) new case has been added today. Three (3) of the Maple residents have tested positive for COVID-19, with one (1) of the cases being resolved. We currently have seven (7) active residents isolated with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice.
We remain on enhanced surveillance in the Oak Home Area. One (1) new case has been isolated in the last 24 hours, and three (3) residents have been isolated in total with respiratory symptoms.
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Stephanie Albert RPN, IPAC Lead
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October 14, 2024- Birch Home area under Enhanced Surveillance
Share October 14, 2024- Birch Home area under Enhanced Surveillance on Facebook Share October 14, 2024- Birch Home area under Enhanced Surveillance on Twitter Share October 14, 2024- Birch Home area under Enhanced Surveillance on Linkedin Email October 14, 2024- Birch Home area under Enhanced Surveillance linkCLOSED: This discussion has concluded.Public Health has placed the Birch home area in enhanced surveillance for respiratory symptoms such as cough, runny nose, nasal congestion, hoarse voice, and/or sore throat. We have two (2) resident cases at this time. We will continue to monitor and update with any further information. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
If you have any questions, please contact the registered nurse at the home.
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October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update
Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Facebook Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Twitter Share October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update on Linkedin Email October 13, 2024- Maple Outbreak & Oak Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Maple Home Area is experiencing a respiratory outbreak in collaboration with Public Health. We have had no new cases added today. Two (2) of the Maple residents have tested positive for COVID-19; with one (1) of the cases being resolved. We currently have six (6) active residents isolated with symptoms such as cough, runny nose, nasal congestion, and/or hoarse voice.
We remain on enhanced surveillance in the Oak Home Area with two (2) residents isolated with respiratory symptoms. No new cases were reported today.
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Maple and Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple and Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in Maple Home Area only
- No General Visitors to Maple Home Area
- No impact to Visiting in Oak Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the Registered Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Stephanie Albert RPN, IPAC Lead
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Enhanced Surveillance for the Oak Home Area, October 12, 2024
Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Facebook Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Twitter Share Enhanced Surveillance for the Oak Home Area, October 12, 2024 on Linkedin Email Enhanced Surveillance for the Oak Home Area, October 12, 2024 linkCLOSED: This discussion has concluded.Public Health has placed the Oak home area in enhanced surveillance for respiratory symptoms such as cough, runny nose, nasal congestion, hoarse voice, and/or sore throat. We have two (2) resident cases at this time, but the cases were not within a 48-hour window. We will continue to monitor and update with any further information. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
If you have any questions, please contact the registered nurse at the home.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -