The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024
Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Facebook Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Twitter Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Linkedin Email The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 linkCLOSED: This discussion has concluded.The Birch Home Area is in a COVID Outbreak with four (4) symptomatic resident cases. The team added two (2) cases in the last 24 hours of residents showing symptoms, but not testing positive currently. Further testing is taking place through Public Health today and we will send an update once we receive results. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- Surgical Masks or N95 Masks in Birch Home Area (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
- Limit of two (2) essential caregivers at a time in the Birch Home Area only
- No General Visiting to the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
- No General Visiting to Cedar and Oak Home Areas
Maple home area has one resident that has tested positive for COVID. The team has connected with Public Health and will be monitoring the situation carefully.
Masks are optional on the home area, but recommended. Personal Protective equipment must be worn in the isolated resident's room. Family members of the effected resident has been notified.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Maple Home Area in Enhanced Surveillance, August 10, 2024
Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Facebook Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Twitter Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Linkedin Email Maple Home Area in Enhanced Surveillance, August 10, 2024 linkCLOSED: This discussion has concluded.Maple home area has one resident that has tested positive for COVID. The team has connected with Public Health and will be monitoring the situation carefully.
Masks are optional on the home area, but recommended. Personal Protective equipment must be worn in the isolated resident's room. Family members of the effected resident has been notified.
We will continue to provide updates.
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The Birch Home Are Outbreak Update, August 10, 2024
Share The Birch Home Are Outbreak Update, August 10, 2024 on Facebook Share The Birch Home Are Outbreak Update, August 10, 2024 on Twitter Share The Birch Home Are Outbreak Update, August 10, 2024 on Linkedin Email The Birch Home Are Outbreak Update, August 10, 2024 linkCLOSED: This discussion has concluded.The Birch Home Area is in a COVID Outbreak with four (4) symptomatic resident cases. The team added two (2) cases in the last 24 hours of residents showing symptoms, but not testing positive currently. Further testing is taking place through Public Health today and we will send an update once we receive results. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- Surgical Masks or N95 Masks in Birch Home Area (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
- Limit of two (2) essential caregivers at a time in the Birch Home Area only
- No General Visiting to the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
- No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Wheelchair/Walker Cleaning Clinic - August 15, 2024
Share Wheelchair/Walker Cleaning Clinic - August 15, 2024 on Facebook Share Wheelchair/Walker Cleaning Clinic - August 15, 2024 on Twitter Share Wheelchair/Walker Cleaning Clinic - August 15, 2024 on Linkedin Email Wheelchair/Walker Cleaning Clinic - August 15, 2024 linkCLOSED: This discussion has concluded.We will be having a wheelchair/walker cleaning clinic coming up, on August 15th, 2024 starting at 8:30 pm. An information poster is below.
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Birch Home Area Outbreak Update, August 9, 2024
Share Birch Home Area Outbreak Update, August 9, 2024 on Facebook Share Birch Home Area Outbreak Update, August 9, 2024 on Twitter Share Birch Home Area Outbreak Update, August 9, 2024 on Linkedin Email Birch Home Area Outbreak Update, August 9, 2024 linkCLOSED: This discussion has concluded.The Birch Home Area is in a COVID Outbreak with four (4) symptomatic resident cases. The team added two (2) cases in the last 24 hours of residents showing symptoms, but not testing positive currently. Further testing is taking place through Public Health today and we will send an update once we receive results. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- Surgical Masks or N95 Masks in Birch Home Area (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
- Limit of two (2) essential caregivers at a time in the Birch Home Area only
- No General Visiting to the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
- No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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The District of Muskoka's Inclusive Language Guide
Share The District of Muskoka's Inclusive Language Guide on Facebook Share The District of Muskoka's Inclusive Language Guide on Twitter Share The District of Muskoka's Inclusive Language Guide on Linkedin Email The District of Muskoka's Inclusive Language Guide linkCLOSED: This discussion has concluded.The District of Muskoka (District) is committed to being an inclusive workplace that is free from discrimination, hate, and racism, that welcomes and celebrates diversity, and that strives for equity in all practices, programs, and services – both as an employer and service provider. This Inclusive Language Guide was developed to help support this vision and help staff feel confident when working with diverse clients, customers, colleagues, and community members. Inclusive language is the language that is free from words, phrases, or tones that reflect prejudiced, stereotyped, or discriminatory views of particular people or groups. It is also language that does not deliberately or inadvertently exclude people from feeling respected and accepted. Using inclusive language helps us honour the District’s corporate values of Respect, Innovation, Service, and Equity (RISE). It also honours the values that reflect Inclusion, Diversity, Equity, and Anti-racism/Anti-hate (IDEA) which are respect, learning, change, and safety. We feel that this is important to share as we embrace a respectful and inclusive environment in the home.
Inclusion Language Guide:
Inclusive Language Pocket Guide
The importance of inclusive language:
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Hand Hygiene - The Facts
Share Hand Hygiene - The Facts on Facebook Share Hand Hygiene - The Facts on Twitter Share Hand Hygiene - The Facts on Linkedin Email Hand Hygiene - The Facts linkCLOSED: This discussion has concluded.Hands have good germs that your body needs to stay healthy. Hands can also have bad germs on them that make you sick.
Alcohol-based hand sanitizer kills most of the bad germs that make you sick.
Alcohol-based hand sanitizers kill the good and bad germs, but the good germs quickly come back on your hands.
Alcohol-based hand sanitizer does not create antimicrobial-resistant germs.
- Alcohol-based hand sanitizers kill germs quickly and in a different way than antibiotics.
Using alcohol-based hand sanitizers to clean your hands does not cause antimicrobial resistance.
Steps To Take
When residents and visitors should clean their hands
- Before touching your eyes, nose, or mouth.
- Before preparing or eating food.
- Before and after changing wound dressings or bandages.
- After using the restroom.
- After blowing your nose, coughing, or sneezing.
- After touching hospital surfaces such as bed rails, bedside tables, doorknobs, remote controls, or the phone.
How to clean hands -With an alcohol-based hand sanitizer:
- Put product on hands and rub hands together.
- Cover all surfaces until hands feel dry. This should take around 20 seconds.
How to clean hands - With soap and water:
- Wet your hands with warm water. Use liquid soap if possible. Apply a nickel- or quarter-sized amount of soap to your hands.
- Rub your hands together until the soap forms a lather and then rub all over the top of your hands, in between your fingers and the area around and under the fingernails.
- Continue rubbing your hands for at least 15 seconds. Need a timer? Imagine singing the "Happy Birthday" song twice.
- Rinse your hands well under running water.
- Dry your hands using a paper towel if possible. Then use your paper towel to turn off the faucet and to open the door if needed.
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Volunteer Opportunities at The Pines
Share Volunteer Opportunities at The Pines on Facebook Share Volunteer Opportunities at The Pines on Twitter Share Volunteer Opportunities at The Pines on Linkedin Email Volunteer Opportunities at The Pines linkCLOSED: This discussion has concluded. -
Birch Home Area Outbreak Update, August 8, 2024
Share Birch Home Area Outbreak Update, August 8, 2024 on Facebook Share Birch Home Area Outbreak Update, August 8, 2024 on Twitter Share Birch Home Area Outbreak Update, August 8, 2024 on Linkedin Email Birch Home Area Outbreak Update, August 8, 2024 linkCLOSED: This discussion has concluded.The Birch Home Area is in a COVID Outbreak with four (4) symptomatic resident cases. The team added two (2) cases in the last 24 hours of residents showing symptoms, but not testing positive currently. Further testing is taking place through Public Health today and we will send an update once we receive results. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks or N95 Masks to be worn in the Birch Home Area
- N95 Masks in those resident rooms that are isolated- see specific isolation signage
- Limit of two (2) essential caregivers at a time in Birch Home Area only
- No General Visitors to Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact a Nursing Manager, Jen C or Kim.
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COVID Outbreak Declared Birch Home Area, August 7, 2024
Share COVID Outbreak Declared Birch Home Area, August 7, 2024 on Facebook Share COVID Outbreak Declared Birch Home Area, August 7, 2024 on Twitter Share COVID Outbreak Declared Birch Home Area, August 7, 2024 on Linkedin Email COVID Outbreak Declared Birch Home Area, August 7, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Birch Home Area has declared a COVID outbreak with two (2) residents with symptoms and testing positive. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks or N95 Masks to be worn in the Birch Home Area
- N95 Masks in those resident rooms that are isolated- see specific isolation signage
- Limit of two (2) essential caregivers at a time in Birch Home Area only
- No General Visitors to the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact a Nursing Manager, Jennifer Carriere, ADOC or Kim Sander, DOC
jennifer.carriere@muskoka.on.ca
kimberly.sander@muskoka.on.ca
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -