The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Oak and Cedar Outbreak Update, July 9, 2024
Share Oak and Cedar Outbreak Update, July 9, 2024 on Facebook Share Oak and Cedar Outbreak Update, July 9, 2024 on Twitter Share Oak and Cedar Outbreak Update, July 9, 2024 on Linkedin Email Oak and Cedar Outbreak Update, July 9, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Area is in a Rhinovirus and COVID Outbreak with eight (8) active resident cases, two (2) resolved cases, and ten (10) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
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Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak and Cedar Outbreak Update, July 8, 2024
Share Oak and Cedar Outbreak Update, July 8, 2024 on Facebook Share Oak and Cedar Outbreak Update, July 8, 2024 on Twitter Share Oak and Cedar Outbreak Update, July 8, 2024 on Linkedin Email Oak and Cedar Outbreak Update, July 8, 2024 linkCLOSED: This discussion has concluded.The Cedar Home Area remains in a COVID Outbreak with three (3) resident cases, currently.
The Oak Home Area remains in a Rhinovirus Respiratory Outbreak, we have added two (2) resident cases overnight with a total of six (6) resident cases, currently.
Family members of those residents affected have been notified.
Maple Home area has been lifted from Heightened Surveillance as of today.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks to be worn in the Oak Area
Surgical Masks or N95 Masks in the Cedar Home Area (N95 Masks must be worn in the affected resident rooms)
- Residents are to remain in the unit at this time to reduce the risk of spread (Oak and Cedar unit only at this time)
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact
- Limit of two (2) essential caregivers at a time in Oak and Cedar Home Areas only
No General Visiting to Oak and Cedar Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752.
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COVID Outbreak Declared on the Cedar Home Area, July 6, 2024
Share COVID Outbreak Declared on the Cedar Home Area, July 6, 2024 on Facebook Share COVID Outbreak Declared on the Cedar Home Area, July 6, 2024 on Twitter Share COVID Outbreak Declared on the Cedar Home Area, July 6, 2024 on Linkedin Email COVID Outbreak Declared on the Cedar Home Area, July 6, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar Home Area has declared a COVID Outbreak with three (3) residents testing positive at this time. Family members of those residents affected have been notified. Oak Home Area remains in an unknown respiratory outbreak with four (4) resident cases. Testing is pending with Public Health. Maple Home area remains under Heightened Surveillance with one (1) resident case of respiratory illness.
The following infection control measures are to be implemented or continued at this time:
Masks to be worn in the Oak and Maple Home Areas
Surgical Masks or N95 Masks in the Cedar Home Area (N95 Masks must be worn in the affected resident rooms)
- Residents are to remain in the unit at this time to reduce the risk of spread (Oak and Cedar unit only at this time)
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact
- Limit of two (2) essential caregivers at a time in Oak and Cedar Home Areas only
No General Visiting to Oak and Cedar Home Areas
We will continue to provide updates as we move through the outbreaks.
If you have any questions please contact Kim Sander, DOC, ext. 4861 for the remainder of this week and then John Iskander, IPAC Lead at ext. 4752 starting July 8th, 2024
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The Pines July Family Council Meeting
Share The Pines July Family Council Meeting on Facebook Share The Pines July Family Council Meeting on Twitter Share The Pines July Family Council Meeting on Linkedin Email The Pines July Family Council Meeting linkCLOSED: This discussion has concluded.If you have questions and would like to find out more about Family Council. Please reach out to Delynne Patterson (Famly Council Chair) at delynne.patterson@gmail.com or Jennifer Ridgley (Administrator for the Pines) at jennifer.ridgley@muskoka.on.ca
Family Council meeting for July will be in-person & virtual:
- When: July 17th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We look forward to seeing you there!
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Front Door Safety for Residents
Share Front Door Safety for Residents on Facebook Share Front Door Safety for Residents on Twitter Share Front Door Safety for Residents on Linkedin Email Front Door Safety for Residents linkCLOSED: This discussion has concluded.For the safety of our residents, please only use the accessibility button if truly needed. Several residents have followed staff and visitors out when they used the accessibility button when it wasn’t needed.
Thank you for your consideration
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The District of Muskoka- Inclusive Language Guide
Share The District of Muskoka- Inclusive Language Guide on Facebook Share The District of Muskoka- Inclusive Language Guide on Twitter Share The District of Muskoka- Inclusive Language Guide on Linkedin Email The District of Muskoka- Inclusive Language Guide linkCLOSED: This discussion has concluded.The District of Muskoka (District) is committed to being an inclusive workplace that is free from discrimination, hate, and racism, that welcomes and celebrates diversity, and that strives for equity in all practices, programs, and services – both as an employer and service provider. Our team is in the process of rolling this guide out to staff at this time. We hope that you will help to support an inclusive environment.
This Inclusive Language Guide was developed to help support this vision and help staff feel confident when working with diverse clients, customers, colleagues, and community members. Inclusive language is language that is free from words, phrases, or tones that reflect prejudiced, stereotyped, or discriminatory views of particular people or groups. It is also language that does not deliberately or inadvertently exclude people from feeling respected and accepted.
Using inclusive language helps us honour the District’s corporate values of Respect, Innovation, Service, and Equity (RISE). It also honours the values that reflect Inclusion, Diversity, Equity and Anti-racism/Anti-hate (IDEA) which are respect, learning, change, and safety.
The importance of inclusive language:
https://www.youtube.com/watch?v=FQMCQ7Bx6d0
Link to the Guide:
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Fall Program Information
Share Fall Program Information on Facebook Share Fall Program Information on Twitter Share Fall Program Information on Linkedin Email Fall Program Information linkCLOSED: This discussion has concluded.Fall and injury prevention is a focus for our entire team. We provide education upon orientation, yearly, and regularly to our team members. Below is one of the guides our team uses to help us with fall prevention for all the residents in the home. If you have questions, please reach out to Natasha Thompson, Clinical Lead at ext. 4852
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Oak Home Area Respiratory Outbreak Update, July 5, 2024
Share Oak Home Area Respiratory Outbreak Update, July 5, 2024 on Facebook Share Oak Home Area Respiratory Outbreak Update, July 5, 2024 on Twitter Share Oak Home Area Respiratory Outbreak Update, July 5, 2024 on Linkedin Email Oak Home Area Respiratory Outbreak Update, July 5, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with four (4) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health. Maple Home area remains under Heightened Surveillance with one (1) resident care.
The following infection control measures are to be implemented or continued at this time:
- Masks to be worn in the Oak and Maple Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread (Oak unit only at this time)
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact
- Limit of two (2) essential caregivers at a time in Oak only
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Kim Sander, DOC, ext. 4861 for the remainder of this week and then John Iskander, IPAC Lead at ext. 4752 starting July 8th, 2024
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Respiratory Outbreak Declared July 4, 2024 on Oak Home Area
Share Respiratory Outbreak Declared July 4, 2024 on Oak Home Area on Facebook Share Respiratory Outbreak Declared July 4, 2024 on Oak Home Area on Twitter Share Respiratory Outbreak Declared July 4, 2024 on Oak Home Area on Linkedin Email Respiratory Outbreak Declared July 4, 2024 on Oak Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak with four (4) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health. Maple Home area remains under Heightened Surveillance with one (1) resident care.The following infection control measures are to be implemented or continued at this time:- Masks to be worn in the Oak and Maple Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread (Oak unit only at this time)
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
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Immediate isolation of any residents with new symptom onset.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact
- Limit of two (2) essential caregivers at a time in Oak only
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.If you have any questions please contact Kim Sander, DOC, ext. 4861 for the remainder of this week and then John Iskander, IPAC Lead at ext. 4752 starting July 8th, 2024 -
Maple & Oak Home Areas placed in Heighted Surveillance as of July 3, 2024
Share Maple & Oak Home Areas placed in Heighted Surveillance as of July 3, 2024 on Facebook Share Maple & Oak Home Areas placed in Heighted Surveillance as of July 3, 2024 on Twitter Share Maple & Oak Home Areas placed in Heighted Surveillance as of July 3, 2024 on Linkedin Email Maple & Oak Home Areas placed in Heighted Surveillance as of July 3, 2024 linkCLOSED: This discussion has concluded.Public Health recommends that the Oak & Maple Home Areas be placed in Heightened Surveillance related to three (3) residents with Respiratory Symptoms such as runny nose, cough, and nasal congestion. Family members of those residents affected have been notified. At this time the pathogen is unknown.
Residents in the home areas will remain on the unit or can be taken outside for fresh air. At this time, medical masks are to be worn on both of these home areas and we are practicing good hand hygiene for staff, visitors, and residents. Visiting is not impacted at this time.
We will provide more updates tomorrow after we connect with Public Health.
Follow Project
Family Council
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19, 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15, 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -