The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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World Hand Hygiene Day May 5, 2023
Share World Hand Hygiene Day May 5, 2023 on Facebook Share World Hand Hygiene Day May 5, 2023 on Twitter Share World Hand Hygiene Day May 5, 2023 on Linkedin Email World Hand Hygiene Day May 5, 2023 linkCLOSED: This discussion has concluded. -
Outbreak Declared Over May 1, 2023
Share Outbreak Declared Over May 1, 2023 on Facebook Share Outbreak Declared Over May 1, 2023 on Twitter Share Outbreak Declared Over May 1, 2023 on Linkedin Email Outbreak Declared Over May 1, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Whole Home Enteric Outbreak has been declared over as of May 1, 2023. Thank you for your patience as we worked through this most recent outbreak.
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Outbreak Update April 29, 2023
Share Outbreak Update April 29, 2023 on Facebook Share Outbreak Update April 29, 2023 on Twitter Share Outbreak Update April 29, 2023 on Linkedin Email Outbreak Update April 29, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with one (1) resident, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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Outbreak Update April 28, 2023
Share Outbreak Update April 28, 2023 on Facebook Share Outbreak Update April 28, 2023 on Twitter Share Outbreak Update April 28, 2023 on Linkedin Email Outbreak Update April 28, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with one (1) resident, Maple with one (1) resident, and Cedar with two (2) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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Outbreak Update April 27, 2023
Share Outbreak Update April 27, 2023 on Facebook Share Outbreak Update April 27, 2023 on Twitter Share Outbreak Update April 27, 2023 on Linkedin Email Outbreak Update April 27, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with one (1) resident, Maple with one (1) resident, and Cedar with two (2) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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Staffing Announcement - Social Worker
Share Staffing Announcement - Social Worker on Facebook Share Staffing Announcement - Social Worker on Twitter Share Staffing Announcement - Social Worker on Linkedin Email Staffing Announcement - Social Worker linkCLOSED: This discussion has concluded.The Pines team is excited to announce that Andrea Groomes will be joining our team in our new role as Social Worker. Andrea will join our team as of May 15th and will report to myself. Her email address will be andrea.groomes@muskoka.on.ca and her extension will be established soon.
Andrea holds a bachelor’s degree in social work from Lakehead University and has continued to expand her knowledge by taking supportive courses such as Cognitive Processing Therapy for PTSD in Veterans and Military Personnel, Integrating the Family into Behavioural Modification Strategies following Traumatic Brain Injury, Reliving Pain, Restoring Function and Renewing Hope and Music Based Interventions for Trauma Work, to name a few. Her professional development experiences have solidified her knowledge and techniques including a range of specialized evidence-based therapeutic interventions that our senior’s population requires to improve and maintain their mental health and wellbeing.
Andrea’s clinical experience include supporting children, youth, adults and seniors in behavioural, cognitive, psycho-social and intellectual needs. Using interpersonal skills that cultivate strong therapeutic relationships evidenced to improve therapeutic outcomes. She provided psychosocial support to clients who have experience trauma, brain and spinal cord injuries, physical injuries, chronic pain and the emotional adjustments that follows while implementing individualized treatment plans to support her clients.
Please join us in welcoming Andrea to the Home. We are excited to have her join our team!
Kimberly Sander
Director of Care -
Outbreak Update April 26, 2023
Share Outbreak Update April 26, 2023 on Facebook Share Outbreak Update April 26, 2023 on Twitter Share Outbreak Update April 26, 2023 on Linkedin Email Outbreak Update April 26, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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April 25, 2023- Outbreak Upgraded to Whole Home
Share April 25, 2023- Outbreak Upgraded to Whole Home on Facebook Share April 25, 2023- Outbreak Upgraded to Whole Home on Twitter Share April 25, 2023- Outbreak Upgraded to Whole Home on Linkedin Email April 25, 2023- Outbreak Upgraded to Whole Home linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been upgraded to Whole Home again as there are cases in Birch, Maple, and Cedar. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **if you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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Important Outbreak Update April 24, 2023
Share Important Outbreak Update April 24, 2023 on Facebook Share Important Outbreak Update April 24, 2023 on Twitter Share Important Outbreak Update April 24, 2023 on Linkedin Email Important Outbreak Update April 24, 2023 linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been rescinded for Maple, Cedar, and Spruce home areas. Birch continues with four (4) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Oak currently has no resident cases but is being closely monitored. Family members of those residents affected have been updated. Visiting continues to be restricted on Oak and Birch to essential caregivers only, a maximum of two (2) at a time.
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Outbreak Update April 22, 2023
Share Outbreak Update April 22, 2023 on Facebook Share Outbreak Update April 22, 2023 on Twitter Share Outbreak Update April 22, 2023 on Linkedin Email Outbreak Update April 22, 2023 linkCLOSED: This discussion has concluded.The Whole Home remains in an Enteric Outbreak; symptoms consist of nausea, vomiting, and/or diarrhea. There are four (4) residents in Birch and one (1) in each Maple and Cedar Home areas.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 24 2025
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -