The Pines Resident & Family Portal

The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.

We will send updates regularly as we work through this most recent outbreak.

Measures at this time include:

• N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
• Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
• On-unit activities for Birch and Cedar residents only
• twice daily symptom screening for residents on Birch and Cedar
• Prompt isolation of any symptomatic residents
• Staff Cohorting where possible
• Social distancing where possible
• Resident hand hygiene before meals and snacks and whenever possible
• Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home

If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

The Birch Home Area remains in a COVID outbreak at this time. There are currently, nineteen (19) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.

We will send updates regularly as we work through this most recent outbreak.

Measures at this time include:

• N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
• Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
• On-unit activities for Birch and Cedar residents only
• twice daily symptom screening for residents on Birch and Cedar
• Prompt isolation of any symptomatic residents
• Staff Cohorting where possible
• Social distancing where possible
• Resident hand hygiene before meals and snacks and whenever possible
• Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home

If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

The Birch Home Area remains in a COVID outbreak at this time.There are currently, seventeen (17) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.

We will send updates regularly as we work through this most recent outbreak.

Measures at this time include:

• N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
• Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
• On-unit activities for Birch and Cedar residents only
• twice daily symptom screening for residents on Birch and Cedar
• Prompt isolation of any symptomatic residents
• Staff Cohorting where possible
• Social distancing where possible
• Resident hand hygiene before meals and snacks and whenever possible
• Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home

If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

The Birch Home Area remains in a COVID outbreak at this time. With further testing, there are currently, seventeen (17) residents positive. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

We will send updates regularly as we work through this most recent outbreak.

Measures at this time include:

• N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
• Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
• On-unit activities for Birch residents only
• twice daily symptom screening for residents
• Prompt isolation of any symptomatic residents
• Staff Cohorting where possible
• Social distancing where possible
• Resident hand hygiene before meals and snacks and whenever possible
• Enhanced Environmental Cleaning on Birch and in shared spaces in the home

If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

The next meeting will take place on May 17, 2023, at 6:30 pm

You can join us in person at the home in the Fran Coleman Room or Virtually using the link below.

Join Zoom Meeting

https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09

Meeting ID: 894 5526 4812

Passcode: 506904

We look forward to seeing you there!

Please join your loved one for any of the Upcoming Events:

• May 14^th from 2:00 p.m.-4:00 p.m. Mother’s Day drop-in social in the Country Kitchen
• May 18^th starting at 2:00 p.m. – Thirsty Thursday at the front of the home for staff and residents to enjoy the drink of the week
• May 28^th starting at 2:00 p.m. Couples Club Strawberry Social in the Fran Coleman Room for our residents and their significant other
• May 30^th starting at 2:00 p.m. Kentucky Derby in the Fran Coleman Room

If you have any questions, don't hesitate to get in touch with Christina Rochette, Activities Manager at ext. 4824

We look forward to seeing you there!

In collaboration with Public Health, a COVID outbreak has been declared in the Birch Home area. Currently, four (4) residents have tested positive. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

We will send updates regularly as we work through this most recent outbreak.

Measures at this time include:

• N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
• Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
• On-unit activities for Birch residents only
• twice daily symptom screening for residents
• Prompt isolation of any symptomatic residents
• Staff Cohorting where possible
• Social distancing where possible
• Resident hand hygiene before meals and snacks and whenever possible
• Enhanced Environmental Cleaning on Birch and in shared spaces in the home

If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

Our Team is currently working on plans to address the feedback from the survey results above. Our activities team has been meeting regularly to make a plan to ensure that you are meeting the needs of residents related to activities. We are connecting with our physicians to ensure a meaningful visit occurs with residents. We continue to improve our Quality Improvement Committee to ensure that we hear from residents about what they want and need. We are looking at technology to improve communication when in the home for residents, family members, and staff. We are looking at seating plans in the dining rooms to ensure that residents can make meaningful connections with tablemates.

We appreciate the feedback that we received on the survey results. Thank you to those that took the time to complete it.

Our Leadership Team is always open to hearing your concerns or feedback. We continue to strive for quality improvement and we can't do that without hearing from you and your loved ones.

Contact Information for Leadership Team & External Partners

Please know that our team follows the Whistleblower policy attached below. We appreciate any feedback that you might have.

Whistleblower Policy

Complaint and Customer Service Policy