The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • June 27, 2023 - Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • Infection Control Updates from the Ministry of LTC

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    CLOSED: This discussion has concluded.

    The Home received notification late Friday, June 23, 2023, that there will be changes to Infection Control practices including masking, isolation, etc. Our team is reviewing the information and will have further details on Thursday, June 29, 2023.

  • Dog Show

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    CLOSED: This discussion has concluded.

    Hi All,

    Please be advised that the Dog Show has relocated to The Fran Coleman Room at 2:00pm.

    Thank you all for participating.

    We look forward to meeting all your pups and looking at the great pics everyone sent in.

    May the best pup win!!!!

    Lauren Eccleston

  • June 26, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • June 25, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with four (4) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • Volunteer Opportunities in the Home

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    CLOSED: This discussion has concluded.

    Volunteer Pet Visiting: We continue to reach out to all our resources looking for volunteers with pets and we aren't having much luck. Are you someone with a pet with current vaccination status and willing to sign up as a volunteer?

    Then, we are looking for you!

    We require the animal's current vaccination status, which is kept on file in the admin office, and we would need you to fill out the volunteer paperwork to become a registered volunteer. You can come and go on your own time, or we can set you up with an activity aide and your visit can become a program.


    Volunteer Chaplain: We are also looking for a volunteer chaplain. If you know of anyone that might be interested, please have them reach out to Kim Gibbs at ext. 4841

  • Palliative Care Committee Updates

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    CLOSED: This discussion has concluded.

    Walk of Life: After a resident passes away, the team at the home participates in a walk of life for the resident as they leave the home. We have staff, family members, and residents participate if they would like. Please be aware that when you see our staff lining the hallways that this is something that is about to take place. If you do not want this for your loved one, you just need to communicate this with us at the time.

    Memorial Boards: we now have memorial boards in each home area that the activities team keep up to date with the residents that have passed.

    Items being removed after a resident passes: Please ensure that items are removed from your loved ones’ room within 24hrs after their passing. We recognize that at times that are extenuating circumstances, and we can assist with this if needed.

    Quality Improvement: team continues to focus on areas for quality improvement related to palliative care, and end-of-life processes.

  • 2023 CARF Accreditation

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    CLOSED: This discussion has concluded.
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    We received our report this week and learned that we received a 3-year accreditation. The highest achievement.

    We have a few areas to work on related to succession planning, wound care analysis, and the ready availability of current emergency information.

    Our team will develop a quality improvement plan to be submitted in the fall to address the areas of opportunity for improvement.

  • June 23, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with two (2) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • June 22, 2023- Cedar Respiratory Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in an unknown respiratory outbreak with four (4) residents having symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

Page last updated: 17 Apr 2025, 02:35 PM