The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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June 27, 2023 - Cedar Outbreak Update
Share June 27, 2023 - Cedar Outbreak Update on Facebook Share June 27, 2023 - Cedar Outbreak Update on Twitter Share June 27, 2023 - Cedar Outbreak Update on Linkedin Email June 27, 2023 - Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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Infection Control Updates from the Ministry of LTC
Share Infection Control Updates from the Ministry of LTC on Facebook Share Infection Control Updates from the Ministry of LTC on Twitter Share Infection Control Updates from the Ministry of LTC on Linkedin Email Infection Control Updates from the Ministry of LTC linkCLOSED: This discussion has concluded.The Home received notification late Friday, June 23, 2023, that there will be changes to Infection Control practices including masking, isolation, etc. Our team is reviewing the information and will have further details on Thursday, June 29, 2023.
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Dog Show
Share Dog Show on Facebook Share Dog Show on Twitter Share Dog Show on Linkedin Email Dog Show linkCLOSED: This discussion has concluded.Hi All,
Please be advised that the Dog Show has relocated to The Fran Coleman Room at 2:00pm.
Thank you all for participating.
We look forward to meeting all your pups and looking at the great pics everyone sent in.
May the best pup win!!!!
Lauren Eccleston
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June 26, 2023- Cedar Outbreak Update
Share June 26, 2023- Cedar Outbreak Update on Facebook Share June 26, 2023- Cedar Outbreak Update on Twitter Share June 26, 2023- Cedar Outbreak Update on Linkedin Email June 26, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 25, 2023- Cedar Outbreak Update
Share June 25, 2023- Cedar Outbreak Update on Facebook Share June 25, 2023- Cedar Outbreak Update on Twitter Share June 25, 2023- Cedar Outbreak Update on Linkedin Email June 25, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with four (4) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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Volunteer Opportunities in the Home
Share Volunteer Opportunities in the Home on Facebook Share Volunteer Opportunities in the Home on Twitter Share Volunteer Opportunities in the Home on Linkedin Email Volunteer Opportunities in the Home linkCLOSED: This discussion has concluded.Volunteer Pet Visiting: We continue to reach out to all our resources looking for volunteers with pets and we aren't having much luck. Are you someone with a pet with current vaccination status and willing to sign up as a volunteer?
Then, we are looking for you!
We require the animal's current vaccination status, which is kept on file in the admin office, and we would need you to fill out the volunteer paperwork to become a registered volunteer. You can come and go on your own time, or we can set you up with an activity aide and your visit can become a program.
Volunteer Chaplain: We are also looking for a volunteer chaplain. If you know of anyone that might be interested, please have them reach out to Kim Gibbs at ext. 4841
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Palliative Care Committee Updates
Share Palliative Care Committee Updates on Facebook Share Palliative Care Committee Updates on Twitter Share Palliative Care Committee Updates on Linkedin Email Palliative Care Committee Updates linkCLOSED: This discussion has concluded.Walk of Life: After a resident passes away, the team at the home participates in a walk of life for the resident as they leave the home. We have staff, family members, and residents participate if they would like. Please be aware that when you see our staff lining the hallways that this is something that is about to take place. If you do not want this for your loved one, you just need to communicate this with us at the time.
Memorial Boards: we now have memorial boards in each home area that the activities team keep up to date with the residents that have passed.
Items being removed after a resident passes: Please ensure that items are removed from your loved ones’ room within 24hrs after their passing. We recognize that at times that are extenuating circumstances, and we can assist with this if needed.
Quality Improvement: team continues to focus on areas for quality improvement related to palliative care, and end-of-life processes.
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2023 CARF Accreditation
Share 2023 CARF Accreditation on Facebook Share 2023 CARF Accreditation on Twitter Share 2023 CARF Accreditation on Linkedin Email 2023 CARF Accreditation linkCLOSED: This discussion has concluded.We received our report this week and learned that we received a 3-year accreditation. The highest achievement.
We have a few areas to work on related to succession planning, wound care analysis, and the ready availability of current emergency information.
Our team will develop a quality improvement plan to be submitted in the fall to address the areas of opportunity for improvement.
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June 23, 2023- Cedar Outbreak Update
Share June 23, 2023- Cedar Outbreak Update on Facebook Share June 23, 2023- Cedar Outbreak Update on Twitter Share June 23, 2023- Cedar Outbreak Update on Linkedin Email June 23, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with two (2) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 22, 2023- Cedar Respiratory Outbreak Update
Share June 22, 2023- Cedar Respiratory Outbreak Update on Facebook Share June 22, 2023- Cedar Respiratory Outbreak Update on Twitter Share June 22, 2023- Cedar Respiratory Outbreak Update on Linkedin Email June 22, 2023- Cedar Respiratory Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in an unknown respiratory outbreak with four (4) residents having symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 20 2025
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April 24 2025
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -