The Pines Resident & Family Portal

December 11, 2022 Re: Permanent Closure of practice

To our Valued Patient and family at The Pines:

We are sorry to inform you that Direct Dentistry Services will be closing out practice permanently by December 2022, our last day of operation is December 16, 2022.

It has been our privilege to care for you/family member onsite. Thank you again for all the encouragement through the years.

After December 2022, administrative support will continue until May 31, 2023. Please direct inquiries preferably via email at info@directdentistry.com or leave a message with our office 416 964 0465.

Sincerely yours,

Elise Wong

Director – Direct Dentistry Services.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

We remain in Covid-19 outbreak in Oak home area at this time and will be reassessed Dec. 9th, 2022 with Public Health. There are no current active cases. Measures in Place include:

• Twice daily screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use of N95 masks and eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff cohorting as much as possible

If you have any questions, please reach out to Melissa Muir-Clark

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

We remain in Covid-19 outbreak in Oak home area at this time. We currently have 1 remaining isolated resident. Measures in Place include:

• Twice daily screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use of N95 masks and eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff cohorting as much as possible

If you have any questions, please reach out to Melissa Muir-Clark

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

We remain in Covid-19 outbreak in Oak home area at this time. We currently have 1 remaining isolated resident. Measures in Place include:

• Twice daily screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use of N95 masks and eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff cohorting as much as possible

If you have any questions, please reach out to Melissa Muir-Clark

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

We remain in Covid-19 outbreak in Oak home area at this time. We currently have 2 remaining isolated residents. Measures in Place include:

• BID screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use of N95 masks and eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff cohorting as much as possible

If you have any questions, please reach out to Melissa Muir-Clark

In collaboration with Public Health, the Respiratory Outbreak if Cedar Home Area has been declared over. Visiting will return to normal status.

Oak Continues to be on a Covid-19 Outbreak with 2 active resident cases as well as affected staff. Please continue Covid-19 Outbreak measures on that unit at this time.

We remain in Covid-19 outbreak on Oak at this time. We currently have 2 remaining ill residents on Oak. Measures in Place include:

• BID screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use of N95 masks and eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff cohorting as much as possible

Cedar remains on Respiratory Outbreak at this time. If there are no changes overnight, the outbreak will be reviewed with Public Health to determine canceling. We currently have no residents on isolation at this time. Measures in Place include:

• BID screening of symptoms
• Increased resident hand hygiene and staff hand hygiene
• Continued use eye protection on unit
• Increased cleaning of high touch surfaces on unit
• Residents continue to cohort
• Staff Cohorting as much as possible

Please reach out to Melissa Muir-Clark if you have any questions.

Hello Families,

The quality and satisfaction of your experience in our home and your time with us is extremely important and the best way for us to understand what we can improve and what we are doing well is to hear directly from you.

This year’s survey is being conducted online as well as through hard copy available in the screening area. We kindly ask that you complete yours by December 9, 2022.

All survey responses and information collected is anonymous, will be kept confidential, and will only be used to improve the services we provide.

If you have an iPhone, iPad, or a newer Android phone, you can access the survey through the QR code below. Just open your camera app and put the QR code in front of the camera. Your phone will ask if you would like to go to the website to complete the survey.

QR Code for 2022 Family Satisfaction Survey

We truly appreciate you taking the time to complete the survey and look forward to seeing your feedback and comments which we will use to identify opportunities for improvement across the entire organization including working with your home’s leadership team. Additionally, like last year, this year’s survey contains a comment section for your feedback on how we continue to manage the COVID-19 pandemic plus the opportunity to point out anyone you would like to recognize. We welcome all feedback.

Your input is the best insight we can have to focus our efforts and make your experience even better.

The Activity Department will be assisting the Residents with the completion of their survey!

Thank you!

Thank you for those that attending the meeting last week. If you would like to watch the recording, which includes the Family Update. Please click on the link below:

November Family Council Meeting

Passcode: mc%32BZh

Hope to see you in December!