The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Processes Entering and Exiting the Home
Share Processes Entering and Exiting the Home on Facebook Share Processes Entering and Exiting the Home on Twitter Share Processes Entering and Exiting the Home on Linkedin Email Processes Entering and Exiting the Home linkCLOSED: This discussion has concluded.For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are sign-out books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
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The Pines Courtyard Upgrade Complete
Share The Pines Courtyard Upgrade Complete on Facebook Share The Pines Courtyard Upgrade Complete on Twitter Share The Pines Courtyard Upgrade Complete on Linkedin Email The Pines Courtyard Upgrade Complete linkCLOSED: This discussion has concluded.We are happy to report that all of the courtyard work is completing. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
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Happy Thanksgiving
Share Happy Thanksgiving on Facebook Share Happy Thanksgiving on Twitter Share Happy Thanksgiving on Linkedin Email Happy Thanksgiving linkCLOSED: This discussion has concluded.Thanksgiving is a time for family and feast. I hope that each of you take time to show thanks and spend time with your family. I am definitely thankful for all of the wonderful individuals that live, visit, and work at the Pines. Happy Thanksgiving to each of you.
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Capital Projects at The Home
Share Capital Projects at The Home on Facebook Share Capital Projects at The Home on Twitter Share Capital Projects at The Home on Linkedin Email Capital Projects at The Home linkCLOSED: This discussion has concluded.As we continue with upgrades to the home, we will be having a new emergency ramp installed at the front of the home. Our team learned last year, with our emergency evacuation exercise, that this was something that was needed for resident safety, if we ever needed to evacuate. Please watch for this project to begin in October.
The emergency generator have been delivered and will be hooked up to the home in the coming weeks. This will supply the home with one hundred (100) percent power if we happen to have a power outage. We will have a few moments in time over the coming weeks where we will be required to run on our old generator as the new one is hooked up to the home. We will do our best to communicate this prior to.
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The Pines Courtyard Upgrade Almost Complete
Share The Pines Courtyard Upgrade Almost Complete on Facebook Share The Pines Courtyard Upgrade Almost Complete on Twitter Share The Pines Courtyard Upgrade Almost Complete on Linkedin Email The Pines Courtyard Upgrade Almost Complete linkCLOSED: This discussion has concluded.We are happy to report that all of the crane work is complete at this time. The team continues to work on the Oak Home Area Courtyard and should be done by early October. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
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Zero Tolerance of Resident Abuse and Neglect Program
Share Zero Tolerance of Resident Abuse and Neglect Program on Facebook Share Zero Tolerance of Resident Abuse and Neglect Program on Twitter Share Zero Tolerance of Resident Abuse and Neglect Program on Linkedin Email Zero Tolerance of Resident Abuse and Neglect Program linkCLOSED: This discussion has concluded.The team at the home will be completing annual mandatory training early next week. As part of that education we will be reviewing the Zero Tolerance of Resident Abuse and Neglect Program. We would also like to provide this education to each of you and remind you to please reach out if you ever have concerns about the care of your loved one.
Our Nursing Leadership Team:
Kim Sander- kimberly.sander@muskoka.on.ca
Jennifer Carriere- jennifer.carriere@muskoka.on.ca
Laura McBrien- laura.mcbrien@muskoka.on.ca
Administrator:
Jennifer Ridgley- jennifer.ridgley@muskoka.on.ca
Please see the attached documents for a review of this important resident program.
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Update: Courtyard Upgrade The Oak Home Area
Share Update: Courtyard Upgrade The Oak Home Area on Facebook Share Update: Courtyard Upgrade The Oak Home Area on Twitter Share Update: Courtyard Upgrade The Oak Home Area on Linkedin Email Update: Courtyard Upgrade The Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be a final crane lift Friday September 29, 2023 starting at 9:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 29, 2023
Time frame: 9:00am to 10:00am (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Update: The Pines Courtyard Upgrade continues for the Oak Home Area
Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Facebook Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Twitter Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Linkedin Email Update: The Pines Courtyard Upgrade continues for the Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Monday September 25, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Monday September 25, 2023
Time frame: 8:00am to 3:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Resident Influenza Vaccine Clinics
Share Resident Influenza Vaccine Clinics on Facebook Share Resident Influenza Vaccine Clinics on Twitter Share Resident Influenza Vaccine Clinics on Linkedin Email Resident Influenza Vaccine Clinics linkCLOSED: This discussion has concluded.The Resident Influenza Vaccine Clinics will be taking place Wednesday October 4, 2023 through Friday October 6, 2023. Please ensure that you return any calls that you receive related to consent for vaccination so that we are prepared to vaccination those that wish to receive their influenza vaccine. If you have any questions please reach out to, Laura MacBrien at ext. 4805
Also, COVID booster vaccines continue to be offered to residents based on the schedule from Ontario Health. Staff will contact you if your loved one is due for the vaccine and not able to consent for themselves.
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The Pines Courtyard Upgrade: Oak Home Area
Share The Pines Courtyard Upgrade: Oak Home Area on Facebook Share The Pines Courtyard Upgrade: Oak Home Area on Twitter Share The Pines Courtyard Upgrade: Oak Home Area on Linkedin Email The Pines Courtyard Upgrade: Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Friday September 22, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 21, 2023
Time frame: 8:00am to 2:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 20 2025
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April 24 2025
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -