The Pines Resident & Family Portal

The team at the home completed annual mandatory training in early October. As part of that education we reviewed the Zero Tolerance of Resident Abuse and Neglect Program. We would also like to provide this education to each of you and remind you to please reach out if you ever have concerns about the care of your loved one.

Our Nursing Leadership Team:

Kim Sander, Director of Care- kimberly.sander@muskoka.on.ca

Jennifer Carriere, Assistant Director of Care- jennifer.carriere@muskoka.on.ca

Natasha Duchno, Assistant Director of Care- natasha.duchno@muskoka.on.ca

Administrator:

Jennifer Ridgley- jennifer.ridgley@muskoka.on.ca

Please see the attached documents for a review of this important resident program.

Zero Tolerance of Resident Abuse and Neglect Program

Whistleblower Policy

Resident Bill of Rights

A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

Thank you very much for all your patience as we worked through this most recent renovation to the home. The carpet in the hallways of Oak and Cedar Home Areas has been removed and replaced with vinyl plank flooring. There will be more to come related to flooring in 2025, stay tuned.

Please contact Steve Files, at steve.files@muskoka.on.ca or ext. 4804, if you have any questions regarding this project.

When: Wednesday, November 20th 2024, 6:30 p.m.

Where: The Pines in the Fran Coleman Committee Room and virtual if you require

https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09

(External link)

Meeting ID: 829 4229 6115

Passcode: 656014

Guest Speaker: Sheri Kidson, Pharmacist with CareRx

• Refreshments will be served

We look forward to seeing you there!

Family Councils Ontario

(External link)

If you have questions and want to learn more about Family Council. Please reach out to Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca

The next Connection Cafe is on November 19th at 6:00 pm in the Country Kitchen. We hope to see you there.

We will also be hosting Tiny Tim Holiday Tea coming up in Decmeber. See below and mark you calendar!

During the week of November 4^th – November 10^th, the hallway carpeting in the Oak and Cedar home areas will be removed and replaced with luxury vinyl plank flooring.

To allow full access to the flooring and for the safety of our residents and staff, we will need to vacate a section of the home area each day from 8:am to 5:00 pm.

The following schedule will be followed:

Oak Ridge

November 4^th: Rooms: 101-114

November 5^th: Rooms: 115, 117, 119, 121, 123, 125, the tub room, activities (no baths during the day- alternative arrangements will be made by the nursing team to ensure residents receive their baths)

November 6^th: Rooms: 126, 128 – 138

Please note the schedule change below:

Cedar Hills

November 7^th: Rooms 201-208, 211, 213, 215, 217, the tub room.

November 8^th: Rooms 219-227, 229, activities.

November 9^th: Rooms 228, 230–238, lounge

** This schedule will be subject to change depending on the installer's progress during the week. **

Additional staff will be present to assist in redirecting residents during the day. Should something be needed from within a vacated room, please ask the installers if access can be granted.

Please contact Steve Files, at steve.files@muskoka.on.ca or ext. 4804, if you have any questions regarding this project.

Thank you so much to the 58 individuals who took the time to answer the Survey. Your feedback is important to us, and it helps us understand where our team needs to focus our efforts for 2025.

The 2024 Resident and Family Engagement Survey (click on this link) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.

Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.

Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.

Introduction of Physiotherapy Services

We are very pleased to introduce ACHIEVA HEALTH who will be providing the Physiotherapy Services to the Residents at The Pines LTC Home starting on Friday, November 1, 2024.

ACHIEVA HEALTH provides high-quality, compassionate, goal-oriented Physiotherapy Services that meet the Residents’ needs and improve their level of independence and quality of life.

ACHIEVA HEALTH has hired exceptional and passionate staff to work in LTC. ACHIEVA HEALTH will provide excellent Physiotherapy Services to enhance the quality of life of the Residents served. The Physiotherapy team will work the following schedules:

The Physiotherapy Staff will be committed to assisting the Residents to improve their mobility, strength, range of motion, and balance to improve function and live more independently. Residents who require services will be referred to the Physiotherapist who will commence a comprehensive Assessment and develop a treatment plan that will meet the Residents’ specific needs.

The Residents may benefit from any of the following Programs and Services offered:

1. Falls Prevention Program

2. Mobility & Walking Program

3. Arthritis Management Program

4. Osteoporosis Prevention Program

5. Weight Bearing & Transfer Training Program

6. Pain Management Program

7. Skin Care & Wound Management Program

8. Stroke Rehab Program

9. Parkinson’s Management Program

10. MS/CP Mobility Program

11. COPD/Pneumonia/Chest Program

12. Continence Management Program

13. Least Restraints Program

14. Pre-& Post-Surgical Strengthening & Mobility Program

15. Alzheimer’s Management Program

16. Seating & Mobility Program (ADP)

We are excited to commence these valuable Physiotherapy Services at The Pines.

Thank you,

Toula Reppas PT, BSc.PT, CEO

In collaboration with Public Health, the outbreak has been declared over as of October 30, 2024. Please continue to complete self-screening before entering the home, do not visit if you are unwell, and follow hand hygiene guidelines. Visiting restrictions are lifted at this time.

Thank you for your cooperation as we worked through this most recent outbreak.