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The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Family & Resident Craft Event

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    CLOSED: This discussion has concluded.

  • Nursing Leadership Team Update

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    CLOSED: This discussion has concluded.

    I wanted to provide an update related to the Nursing Leadership Team. Tara MacLellan is moving on from the Pines at this time, effective January 31, 2023, and we wish her well in her future endeavors. Please see myself, Jennifer Carriere, or Kim Sander if needed until the recruitment process is determined.

    Thank you

    Jennifer Ridgley

  • January Family Zoom Meeting Hosted by Family Council Recording

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    CLOSED: This discussion has concluded.

    Thank you to those that were able to attend the meeting last evening. Please click on the recording below if you wish to watch it. Hope to see you on February 15, 2023, at the next meeting.

    Family Zoom Meeting Hosted by Family Council Recording

    Passcode: ?yzRNW8?



  • Maple Outbreak Declared Over January 19, 2023

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the Maple COVID and Respiratory Outbreak has been declared over as of January 19, 2023. General visitors are now able to enter the home area.

  • January 18, 2023- Outbreak Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are three (3) isolated Covid Positive residents.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple


    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • Resources for Patients, Family Members, and Caregivers

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    CLOSED: This discussion has concluded.

  • January 17, 2023- Outbreak Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are seven (7) isolated Covid Positive residents and three (3) other isolated symptomatic residents with an unknown pathogen.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple


    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • January 16, 2023- Outbreak Update

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    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are nine (9) isolated Covid Positive residents and four (4) other isolated symptomatic residents with an unknown pathogen.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • January 13, 2023 - Outbreak Update

    Share January 13, 2023 - Outbreak Update on Facebook Share January 13, 2023 - Outbreak Update on Twitter Share January 13, 2023 - Outbreak Update on Linkedin Email January 13, 2023 - Outbreak Update link
    CLOSED: This discussion has concluded.

    The Maple Home Area remains in Covid -19 Outbreak and Unknown Respiratory Outbreak at this time.

    Currently, there are ten (10) isolated Covid Positive residents and four (4) other isolated symptomatic residents with an unknown pathogen.

    Enhanced Infection Control Measures at this time include:

    • No general visitors to Maple Home Area at this time. Two (2)Essential Caregivers at a time.
    • Increased Personal Protective Equipment audits and hand hygiene audits
    • Twice daily symptom screening on Maple unit
    • Staff cohorting where possible
    • Mandatory N95 masks and eye protection at all times on Maple
    • Eye protection and surgical masks on Birch
    • Twice daily cleaning of high-touch surfaces.
    • NEW-When leaving Maple, please change your N95 masks to surgical masks.
    • NEW-Disinfecting station for your goggles outside of Maple

    Please reach out to Melissa Muir-Clark, IPAC Lead, if you have any questions.

  • Family Update – Pines Incident

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    CLOSED: This discussion has concluded.

    Safeguarding Our Residents is Our Top Priority

    An incident of resident abuse was reported on December 6, 2022, and was immediately investigated. We took all the necessary steps including notifying family members and the Ministry of Long-Term Care in response to the incident and the employment of the staff involved was terminated.

    On Monday, January 9, 2023, Ministry Inspectors arrived at the Pines, to investigate this incident independently, in accordance with procedure. All Ministry investigations and findings are publicly reported on the Ministry of Long-Term Care website.

    Next week, Commissioner Barrette will be presenting a report to the Health Services Committee regarding this incident. Over the course of Friday, January 13, 2023, the report will be available on the Muskoka Document Centre.

    Resident Safety and Wellbeing is Everyone’s Responsibility

    We are taking any and all actions to ensure our residents feel at Home. This also means, there are times when staff may be in a position where they need to report incidents. It takes bravery and courage it takes to do the right thing.

    Moving Forward

    Quality care for our residents at the Pines is our priority. An action plan is being rolled out to ensure policies, procedures, and prevention measures are in place, including educational strategies. We are working with the Ministry, and all incidents, investigations, and findings are posted publicly.

Page last updated: 17 Apr 2025, 02:35 PM