The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Outbreak Update March 7, 2023
Share Outbreak Update March 7, 2023 on Facebook Share Outbreak Update March 7, 2023 on Twitter Share Outbreak Update March 7, 2023 on Linkedin Email Outbreak Update March 7, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and Enteric Outbreaks and Maple remains in a COVID-19 Outbreak. Oak has declared a COVID-19 outbreak as of today, March 7, 2023. N95 masks and eye protection are now required on the Oak Home Area as well. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently eleven (11) residents isolated with enteric symptoms and two (2) residents with COVID-19 symptoms.
Cedar Home Area: Currently ten (10) residents isolated with respiratory symptoms, three (3) residents with COVID-19 symptoms and one(1) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar, Oak and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Further Outbreak Declared on Oak March 7, 2023
Share Further Outbreak Declared on Oak March 7, 2023 on Facebook Share Further Outbreak Declared on Oak March 7, 2023 on Twitter Share Further Outbreak Declared on Oak March 7, 2023 on Linkedin Email Further Outbreak Declared on Oak March 7, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Oak home area declared a COVID-19 Outbreak on March 7, 2023. We currently have two (2) residents that have tested positive for the virus. Family members of those affected residents have been notified. We will provide updates when they are available.
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Further Outbreak Declared on Cedar March 6, 2023
Share Further Outbreak Declared on Cedar March 6, 2023 on Facebook Share Further Outbreak Declared on Cedar March 6, 2023 on Twitter Share Further Outbreak Declared on Cedar March 6, 2023 on Linkedin Email Further Outbreak Declared on Cedar March 6, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Cedar home area declared a COVID-19 Outbreak on March 6, 2023. We currently have three (3) residents that have tested positive for the virus. Family members of those affected residents have been notified. We will provide updates when they are available.
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Outbreak Update March 6, 2023
Share Outbreak Update March 6, 2023 on Facebook Share Outbreak Update March 6, 2023 on Twitter Share Outbreak Update March 6, 2023 on Linkedin Email Outbreak Update March 6, 2023 linkCLOSED: This discussion has concluded.Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) and Enteric Outbreaks and Maple remains in a COVID-19 Outbreak. Family members of those affected residents have been notified. We will continue to provide updated as we work through the outbreaks.
No General Visitors to Cedar, Oak and Maple Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently ten (10) residents isolated with enteric symptoms.
Cedar Home Area: Currently nine (9) residents isolated with respiratory symptoms and three (3) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar and Maple.
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Further Outbreaks Declared on Cedar and Maple, March 4, 2023
Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Facebook Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Twitter Share Further Outbreaks Declared on Cedar and Maple, March 4, 2023 on Linkedin Email Further Outbreaks Declared on Cedar and Maple, March 4, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Cedar home area declared an Enteric Outbreak and Maple home area declared a COVID Outbreak on March 4, 2023. We will provide updates when they are available.
Oak remains in Enteric (symptoms such as vomiting and diarrhea) Outbreak and Cedar has a Respiratory (symptoms such as cough, hoarse voice, sore throat and lethargy) Outbreak as well at this time.
No General Visitors to Cedar and Oak Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Oak Home Area: Currently nine (9) residents isolated with enteric symptoms.
Cedar Home Area: Currently eight (8) residents isolated with respiratory symptoms and two (2) residents isolated with enteric symptoms.
Maple Home Area: Currently two (2) residents isolated with COVID-19 symptoms.
Enhanced Infection Control Measures on Oak, Cedar and Maple include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked through the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar and Maple
- Residents on affected areas to avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar and Oak Outbreak Update, March 3, 2023
Share Cedar and Oak Outbreak Update, March 3, 2023 on Facebook Share Cedar and Oak Outbreak Update, March 3, 2023 on Twitter Share Cedar and Oak Outbreak Update, March 3, 2023 on Linkedin Email Cedar and Oak Outbreak Update, March 3, 2023 linkCLOSED: This discussion has concluded.The Oak Home Area remains in an Enteric Outbreak and the Cedar Home Area remains in a Respiratory Outbreak at this time. We currently have ten (10) residents with symptoms (such as vomiting and diarrhea) on Oak and nine (9) residents with symptoms (such as cough, horse voice, sore throat and lethargy) on Cedar. Tests have been sent out for the residents in Cedar. Family members of the affected residents have been notified.
No General Visitors to Cedar and Oak Home Areas at this time. Essential Caregivers may visit to a maximum of two (2) at a time.
Enhanced Infection Control Measures at this time on Oak and Cedar include:
- Increased hand hygiene
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening on Cedar unit
- Staff cohorting where possible
- All individuals are to be masked through the home, including common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar and Oak Outbreak Update, March 2, 2023
Share Cedar and Oak Outbreak Update, March 2, 2023 on Facebook Share Cedar and Oak Outbreak Update, March 2, 2023 on Twitter Share Cedar and Oak Outbreak Update, March 2, 2023 on Linkedin Email Cedar and Oak Outbreak Update, March 2, 2023 linkCLOSED: This discussion has concluded.The Oak Home Area remains in an Enteric Outbreak and the Cedar Home Area remains in a Respiratory Outbreak at this time. We currently have seven (7) residents with symptoms on Oak and eight (8) residents with symptoms on Cedar. Tests have been sent out for the residents in Cedar.
Enhanced Infection Control Measures at this time on Oak and Cedar include:
- Increased hand hygiene
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening on Cedar unit
- Staff cohorting where possible
- All individuals are to be masked through the home and in common areas.
- Mandatory N95 masks and Eye protection at all times on Cedar
Please reach out if you have any questions.
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Respiratory Outbreak Declared Cedar Home Area
Share Respiratory Outbreak Declared Cedar Home Area on Facebook Share Respiratory Outbreak Declared Cedar Home Area on Twitter Share Respiratory Outbreak Declared Cedar Home Area on Linkedin Email Respiratory Outbreak Declared Cedar Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak as of March 1, 2023. Five (5) residents with respiratory symptoms (cough, sore throat, lethargy, etc.) noted today. Resident testing is underway. We will provide updates as soon as they are available.
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Enteric Outbreak Declared Oak Home Area
Share Enteric Outbreak Declared Oak Home Area on Facebook Share Enteric Outbreak Declared Oak Home Area on Twitter Share Enteric Outbreak Declared Oak Home Area on Linkedin Email Enteric Outbreak Declared Oak Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak home area has declared an enteric outbreak as of March 1, 2023. A few residents with enteric symptoms were noted over the course of the last 3 days and the home connected with Public Health on February 28, 2023. We will provide updates as soon as they are available.
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February Family Zoom Meeting Hosted by Family Council Recording
Share February Family Zoom Meeting Hosted by Family Council Recording on Facebook Share February Family Zoom Meeting Hosted by Family Council Recording on Twitter Share February Family Zoom Meeting Hosted by Family Council Recording on Linkedin Email February Family Zoom Meeting Hosted by Family Council Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting last evening. Please click on the recording below if you wish to watch it.
Hope to see you on March 15, 2023, at the next meeting.
Family Zoom Meeting Hosted by Family Council Recording
Passcode: %49i%JyQ
Family Council January 2023 Minutes
Administrator's January 2023 Family Update
ADOC's The Pines Care Planning Presentation January 18, 2023
Describing Outcome Scales (RAI-MDS 2.0)- 1
HS- 1 - 2023 - 6- Results of an Abuse Investigation for The Pines Long-Term Care Home
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 24 2025
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -